This document contains all text in the 5 Communication and Research Skills (cars) modules

Likes Challenges Results To take charge Strengths

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To take charge




Risk taker

Delegates tasks



Being sociable

Friendly environment






Creative problem solver





Steady pace





Good listener







Attention to detail

Logical thinking



Slide 15


When working with a 'Dominance' personality you should:

be on time

stay on task

be direct

And avoid:

rambling or repeating yourself


When working with an 'Influence' personality you should:

be open to their playfulness

recognise their achievements

encourage their spontaneity

And avoid:

too much routine


When working with a 'Steadiness' personality you should:

prioritise work

be consistent

set deadlines

And avoid:

sudden changes in work structure


When working with a 'Compliance' personality you should:

give clear instructions

set achievable tasks

be precise

And avoid:

skimping on details

Slide 16

Text Captions: When things go wrong

In group work situations, you’re likely to encounter many different challenges. Understanding different communication styles can help resolve any difficulties that arise.

How would you deal with difficulties in a team situation? Select the correct answer for each of the scenarios from the options provided on the following screens. Click the forward arrow to continue.

Slide 17

Text Captions: Working in Teams

When things go wrong


Would you...

Mai dominates team meetings. She is always talking and never lets anyone else have a say. It's affecting your team's ability to share ideas and make a decision that everyone agrees with.

Interrupt and talk louder than her?

Correct. It is important that everyone in the team has the opportunity to make decisions. You need to acknowledge Mai while letting others have their say. Acting inappropriately yourself will only make the situation worse.

Slide 18

Text Captions: Working in Teams

When things go wrong


Would you...

Vincent leaves early from almost every meeting saying he has something else on. The ground rules you agreed on said that everyone should attend the meetings. 

Announce the ending time at the start of the next meeting and ask if anyone has a scheduling conflict?

Correct. Opening the next meeting with a discussion about schedules is a good way to address this concern. It highlights the agreed ground rules and calls attention to the fact that team members should be available for the whole meeting.

Slide 19

Text Captions: Working in Teams

When things go wrong


Would you...

Susie and Kristof have side conversations with each other during team discussions. It's distracting for everyone else.

When one of them is next contributing to the team discussion, start a side conversation of your own?

Correct. Although it may be difficult, the best thing to do is to ask them as politely as possible to postpone their conversation. To function effectively team members need to be able to respect each other and work together on the team goals.

Slide 20

Text Captions: Working in Teams

When things go wrong


Would you...

To put it bluntly, Zainab is a know-it-all. He's constantly talking about his other degree and his experience in the corporate world. He's not always right, and the rest of the team are struggling to get their ideas across.

Establish a 'round the table' protocol at meetings where each team member has a chance to speak in turn?

Correct. Addressing the issue publicly in a confronting way is not constructive, nor does it help the team to effectively communicate. Establishing a way for each team member to contribute is a good approach.

Slide 21

Text Captions:

When things go wrong

Follow these 4 steps to anticipate and resolve problems. Click on each step to learn more.

This 4 step approach has been adapted from:

Fisher, K., Tayner, S., & Belgard, W. (1995). Tips for teams: A ready reference for solving common team problems. New York: McGraw-Hill.

1. Acknowledge the problem

2. Understand the issues

3. Agree on a solution

4. Make an action plan

Gain some common ground on the problem.

Try to understand the problem from different angles.

Be open to other team members’ interpretation of the issues involved.

Be respectful of different perspectives, observations, and points of view.

Acknowledge that a problem exists and needs to be dealt with.

Raise the potential problem at a team meeting.

Ask team members if they are experiencing the same problem.

Your ultimate goal is to collaborate in reaching a solution that satisfies everyone's needs.

Suggest solutions, but be prepared to listen to other ideas too.

Attack the issue, not each other.

Focus on the problem and its cause, rather than others’ behaviours.

Agree to the actions each team member will need to take to resolve the problem.

Put the plan into action, and continue discussing any issues that occur._

The problem will only be fully resolved if everyone's needs are met, and there is an agreed way forward.

Slide 22

Which of these habits are good or bad? Drag across to see if you are correct!


Anticipate and resolve problems

Remain calm

Express your feelings and concerns

Address problems as they arise

Be ready for compromise

Actively listen to what others are saying

Deal with one problem at a time

Try to take others’ perspectives

Don’t interrupt

Be specific about what is bothering you


Withdraw or avoid the problem


Become defensive

Fight to win

Place blame

Deny responsibility

Keep score

Focus on the person, not the problem

Refuse to collaborate

Slide 23

Text Captions: Receiving feedback on your work

Click on each part of the diagram to find out more about each technique for receiving feedback.


Actively Listen


Action plan

Thank you

When requesting feedback, let the person know why you are requesting it. Try to be specific in your request.

Listen to what they are saying without interrupting. Show your interest through body language and verbal clues (nodding, saying 'yes').

Develop an action plan for improvement. Discussing the issue with someone may give you a new perspective.

Express your appreciation. It is sometimes just as difficult to give feedback as it is to hear it.

Show the person that you have been actively listening by summarising or paraphrasing their words. Ask for specific examples of what isn’t working so that you can find ways to improve.

Slide 24

Text Captions: Giving feedback to others

Giving peer feedback is a way of making a valuable contribution to another person’s learning. Click on the boxes to see some tips for giving helpful feedback:


Focus on team members’ behaviours and

accomplishments, and link these to the team’s goals.

Be honest and constructive in your evaluation. Provide a balance between positive and negative feedback.

Use specific examples. Avoid generalising words such as “always/never”.

Don’t use personal, nasty or overly emotive language.

Slide 25

Text Captions: Using feedback to improve

Click on the arrows to learn about each step.


Set aside time to review all the information and data you have gathered from evaluation, feedback, and reflection. Compare the feedback you have received from peers, tutors, and lecturers with your self-reflections.


Although it is uncomfortable receiving negative feedback, it does contain a lot of useful data that is intended to be helpful. Use positive feedback as an indicator of what to continue doing next time, rather than simply shrugging it off.


Plan how you will improve by coming up with specific goals and objectives based on the feedback you received.


Focus on your goals and objectives. It won't be easy but don't give up! Accepting and turning evaluation, feedback, and reflection into action will help you develop, improve, and grow at UWA.

Slide 26

Text Captions: Well done, you have completed this module!

Close this window to return to the CARS unit page.

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