The realtor Code of Ethics Quadrennial Member Education Program Copyright, 2000 National Association of realtors


Part 3: Enforcement of the Code of Ethics



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Part 3: Enforcement of the Code of Ethics



Suggested Time: 15 minutes Start time: __________ End time: __________
While the primary focus of the Orientation course is not on enforcement procedures, members should know that the Code of Ethics has an enforcement mechanism and that local boards and associations have a duty to enforce the Code. Members should also know the basic concepts of how the Code is enforced.
This module should be handled briefly. The key concepts in the material are self-explanatory. Specific points to address are listed in the comments below.

Ethics Cases and Arbitration Cases
Members should realize that local boards and associations resolve two types of cases, ethics complaints and arbitration requests. Ethics complaints might be described as “conduct” cases dealing with a possible violation of the Code of Ethics. Arbitration cases might be described as “money” cases in which disputed commissions between REALTORS (generally in different firms) are handled. You should point out that most cases dealing with commission disputes between REALTORS with different firms are required to be arbitrated rather than litigated if any party requests arbitration.

The Ethics Enforcement Process
Who can file an ethics complaint? The answer is, of course, anyone, whether a member, a buyer, seller or other member of the public.
The balance of this section dealing with the Grievance Committee and Professional Standards Hearing Panel is self-explanatory. Briefly walk through the “two-step” process of Code enforcement described here.

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