Template Field Operations Guide

Services Provided at the Family Assistance Center

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Services Provided at the Family Assistance Center

Update just-in-time with any services provided, hours, or any further information.

  • Childcare Services

Childcare services will be offered to all families at the Family Assistance Center. All childcare areas will be run by trained staff.

  • Computer/Phone Bank

A computer and phone bank area is available to families to aid in communications. If you need assistance with using a computer or phone any member of the communications team would be happy to help.

  • Family Briefings

Family Briefings will be held twice a day by the Chief Medical Examiner or their designee. All families are encouraged to attend the family briefings to receive the most up to date information regarding the recovery and identification process.

  • Food Services

Meals will be provided three times a day and a variety of healthy snacks will be provided throughout the day. Please communicate to a staff member any specific dietary restrictions or preferences. We will try to accommodate all requirements and preferences.

The meditation/spiritual care area is a quiet place for meditation or spiritual worship. Please ask a spiritual care provider if you need any assistance facilitating a gathering.

  • Memorial Area

A memorial area will be provided for families. Please ask any staff member if you have questions relating to the memorial area.

  • Mental Health Services

Licensed Mental Health providers will be available to all families at the Family Assistance Center. If you would like to speak to a mental health provider or need a referral to outside resources any mental health provider would be happy to help you.

  • Quiet Gathering Areas

Quiet gathering areas are available for families if they wish to have a private space. Please ask any staff member to coordinate a private gathering space.

  • Spiritual Care Services

Trained spiritual care providers will be available to all families at the Family Assistance Center. If you would like to speak to a spiritual care provider any spiritual care provider would be happy to help you.

  • Secondary Services (below are examples of possible services)

  • Crime Victims Assistance

  • Financial Assistance

  • Foreign Nationals

  • Housing Assistance

  • Insurance Advocacy

  • Laundry Services

  • Legal Assistance

  • Provision of Medications

  • Public Benefits

  • Relocation Assistance

  • Transportation

  • Veterans Affairs

  • Translation/Interpretation Services

  • Television Room

A television room is provided for families who wish to watch the news. Please be considerate of other families who may not wish to hear about the news, please refrain from discussing television coverage outside of the television room.

Floor Plan of Family Assistance Center

Insert floor plan once FAC is established

Here is an example of areas to include:

internet Resources for Finding Your Family Member

Families are encouraged to continue to search for their family members through all available channels. You should continue checking with the missing person’s friends, school, work, neighbors, relatives, or anyone else who may know their whereabouts.

You should also search web based resource to locate your family member. Below are a few examples of web based resources that could be useful. You are encouraged to post and search for information on any or all of these locators to aid in finding your family member. If you have any questions or need assistance with this process please to do not hesitated to ask any Family Assistance Center staff member.

Social Networking Sites

  • Following an incident, survivors may communicate their status with their family and friends through social networking pages or applications. Be sure to check with all social networking sites that your family member may communicate through.

National Emergency Family Registry and Locator System (NEFRLS)

NEFRLS is a web-based system which, when activated, collects information from individuals for the purpose of reuniting family and household members that have been displaced as a result of a Presidentially-declared disaster or emergency. NEFRLS is hosted by Federal Emergency Management Agency (FEMA), which may be activated following a disaster declaration and operates on a 24/7 basis.

Displaced individuals, including medical patients, can register in one of two ways during a disaster. The first is via the NEFRLS 800 number by which an operator at the Texas National Processing Center will take their information over the phone. The second option is via the internet through www.FEMA.gov or directly at https://asd.fema.gov/inter/nefrls/home.htm. Registrants can provide current contact information, list travel companions, and create a personal message. Registrants can designate up to 7 individuals to accept a Privacy Act Statement and complete an identity verification process.

Individuals registering as or searching for a displaced child under the age of 21 will be directed to the National Emergency Child Locator Center (NECLC)

National Emergency Child Locator Center (NECLC)

Following a Presidentially declared disaster the National Center for Missing & Exploited Children (NCMEC), with support from FEMA will establish a toll-free number and a website to assist in locating children and reunifying families.

The American Red Cross Safe and Well Program

The American Red Cross Safe and Well Program is a web based tool that people can use to register their status and location. The website can be accessed via https://safeandwell.communityos.org. or at www.redcross.org click on Safe and Well link, or by phone at 1-866-GET-INFO ( 866-438—4636) for help with registration and the hearing impaired may call 1-800-526-1417.

Registrant can leave brief messages, which if desired will update their Facebook or Twitter status as well.

Next of Kin Registry (NOKR)

The NOKR is a FREE tool for daily emergencies and national disasters. NOKR is an emergency contact system to help if an individual or family member is missing, injured or deceased. NOKR is the central depository for Emergency Contact information in the United States plus 87 other countries.

NOKR provides the public a free proactive service to store emergency contacts, next of kin and vital medical information that would be critical to emergency response agencies. Stored information is only accessible via a secure area that is only accessible by emergency public trust agencies that have registered with NOKR. For more information on this system, visit www.pleasenotifyme.org.

Person Finder by Google

Following a disaster the Google Crisis Response team assesses the severity and scope of a disaster to determine if they will activate ‘person finder,’ which enables people to either ‘look for someone’ or ‘provide information about someone.’ This tool has been used in many of the recent disasters across the world. For more information, visit www.google.com/crisisresponse.

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