Any NAME OF AGENCY operation will utilize handheld 800 MHz radios, cell phones, and other types of communication devices. Insert AGENCY’s technical communications plan.
Important Numbers List
See the NAME OF DOCUMENT for department and county contact lists and mutual aid request information.
INTERFACING WITH THE MEDIA
See NAME OF AGENCY’s EOP – Risk Communications Annex.
No media of any kind will be allowed access to the either the Survivor Center or Friends and Relatives Center. The incident or site Public Information Officer will handle all media inquiries and incidents.
If a PIO is not on site, the Branch Director will be the designated spokesperson and may call the PIO for assistance and direction.
If you are not the designated spokesperson, you should:
resist the urge to become a self-appointed spokesperson.
remain professional and focused on your assigned responsibilities.
be friendly and briefly conversational but decline an interview by saying:
“I understand you’re interest in getting accurate and up-to-date information about what we’re doing here. That’s not my role. Let me direct you to our spokesperson or Public Information Officer.”
See the Media Frequently Asked Questions About Family Assistance Centers document in the Attachments section.
Protecting the life and safety of community members and responders is the first objective in an emergency response. Emergencies by definition have risk to the health of community members and may by virtue of the type of emergency pose a risk to the health of the emergency responders. A Hazard Assessment of the situation is critical to determine the risks to life, safety and health. Mitigation strategies to decrease the risk to both community members and emergency responders should be based on this assessment.
See Safety Walkthrough Checklist in FORMS section of FOG. This section contains tools to assist with the Hazard Assessment of the reunification site, the determination of who is at risk for the hazard, and mitigation strategies to decrease risk to the responders and community members.
Insert AGENCY Incident Reporting System.
First Aid and Behavioral Health
Injury and Illness
Staff who are injured or become ill should tell their direct supervisor and, if needed, should be taken to the first aid room.
Clients who become seriously injured or very ill should be taken to the first aid room.
First aid staff should assess and assist the unwell person.
If the unwell person needs additional medical attention, they should be directed to the nearest medical facility.
All incidents should be documented by first aid staff and reported to the Branch Director.
First aid staff should have staff complete (or their supervisor if the staff is too unwell) any necessary forms.
If necessary, provide EMS transport.
Behavioral health counselors will be available at the FAC to provide mental health assistance to visitors and staff.
Behavioral health counselors should provide only minimal counseling at the reunification site.
Quiet space should be available for persons needing behavioral intervention.
Each community is unique with many cultures and faiths. Accommodating cultural and religious practices is a critical part of an Assistance Center planning and operations. It is critical to understand the needs of different cultures and faiths by taking into consideration different aspects of their practices, to better serve the community at the family assistance center.
Numerous languages are spoken within the City of Minneapolis. Family resources, signs and translators should be available in several languages for all families at the Assistance Center. Below are some of foreign languages spoken by the major immigrant groups in Hennepin County.