In the “This connection uses the following items:” option list clear the “Internet Protocol Version 6 (TCP/IPv6)” checkbox.
This change eliminates IPv6 traffic that may reduce VPN throughput
Troubleshooting your VPN connection
The Windows 7 VPN client has been tested both on and off campus. These instructions have been tested by faculty, staff, and student users. If you experience problems:
You may not be registered in a course authorized for VPN access. Contact your instructor and verify that your course is permitted to use the VPN.
If you’re using a hardware/personal firewall port 1723 must be open for inbound & outbound TCP/IP traffic. We cannot contact your employer to facilitate these settings.
VPN access is restricted to specific enrolled users, groups, and courses. Your instructor will let you know if the VPN can be used for your course. Wait-list, pending add-cards, and “sitting-in” on a course do not qualify.
If you are connecting via the UVU wireless network you must use the Cisco clean-access agent and SSID: UVU-Secure. UVU-Open does not allow traffic via port 1723.
The VPN balances user load across multiple servers to minimize bandwidth issues. All VPN connections run at 1GB/sec. If you experience “slow” response or a “lagging” connection it may be due ISP/provider/computer congestion/limitations.
If you cannot resolve a problem contact the T&C Help Desk at x8508 (801-863-8508) or see a member of the support team in CS621. We will do our best to resolve the issue. However, due to the number of variables affecting VPN connectivity, we may not be able to resolve all issues.