Rules and regulations

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Information to Customers

Information about rates and service policies is given to customers when they apply for service and upon request. Requests for information may be made in person at the office or by phone or mail, or on our website at www.hub-tn-com.

Information may include but not be limited to the following:

  1. Current service practice and meter policies

  2. Current rates

Customers shall be notified of the availability of service policies, meter policies and rate information by public displays, radio, newspaper or mail.

All retail rate actions initiated by Harriman Utility Board will be communicated to the public via our website –
Customers may at any time request a twelve month history of consumption. This will be provided upon identification clarification.

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