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Control room security

Where a control room is critical to the operation of a system, it is recommended that additional physical protection be given to it such as CCTV, exterior fencing and physical protection of the entrance. Careful consideration should be given to who has access rights to this area. It is recommended that a record of those staff who have unescorted access rights be kept, based on a legitimate operational need to access that area. Other staff, contractors and visitors should be allowed access only where they are expected and have been authorised or, preferably, where they are accompanied by a member of staff who has these rights. A visitor record should also be kept.

Security enhancements at times of increased threat

At times of heightened security, consideration should also be given to:

Closing access points other than the main entrance and thereby channelling all staff access via a main gate (other than staff on board trains as part of their duties);

Keeping vehicle gates shut and only opening them to allow legitimate access into and out of the depot, so as to give added protection to the entrance; and

Searching vehicles before permitting them access. Annex G outlines the main areas to be covered by a search.

Carrying out more frequent and more thorough security checks of the facility;

Requiring all visitors to report to the facility manager, or other responsible person, on arrival;

Securing rolling stock when not subject to maintenance work;

Escorting all visitors whilst they are on site;

Deliveries to be by prior appointment only;

Details of supplier, vehicle and driver to be checked and recorded on arrival; and

Increasing efforts to ensure identification passes are worn at all times

Annex A - Bomb / Threat Report Form

Threat Report Form

To be completed by/with the assistance of the information recipient.

To be forwarded immediately to the supervisor

To be retained for 12 months

Please record all calls if possible: Is this call recorded: YES/NO

Is the threat conveyed by email, social media, etc? If so, ensure it is not deleted and available for police.

For spoken threats - i.e., by telephone or face-to-face

Message: exact words

(continue on extra sheet if necessary)

WHERE is the bomb/threat?








Details (e.g. vehicle number, route, destination)

Did the caller seem familiar with the location described? Why?

If it is a bomb WHEN will it explode?

If moved After departure In transit If opened

Date: Time: Day: Other:

WHAT does it look like?

WHO are you?

Name or individual:

Person’s location:

Name of organisation:


WHY are you doing this?

Characteristics of the threat-maker (if applicable); Please circle as appropriate






Young Adult

Middle Aged



Language spoken:

Command of Language:





Voice characteristics:





High pitched





Fast Slow Clear Slurred

Stutter Nasal Articulate Hesitant



Scottish Irish Welsh Liverpool

London Geordie Birmingham West


Other: Foreign (specify):















If a telephone threat:

Background noise-

Transport (cars trains aircraft public announcements)

Domestic (kitchen television/radio music)

Workplace (office machines factory)


Other voices


Telephone warning: background details

Mobile Phone


Private Phone

Internal Call

External Call

Where automatic caller ID available, record number shown:

Number dialled by caller:

Person usually on that number:

Other details: e.g.


Where found?

Where stored?

Written note

Text message


Recipient’s details (must be filled in)


Phone number:

Threat received at: Time:

Form passed to Supervisor (name):




A completed copy of the form should be sent to the DfT Threats Office at the following address:
Threats, Risk & Intelligence Branch 

Department for Transport

2/24 Great Minster House

33 Horseferry Road


SW1P 4DR   

Telephone: +44 (0) 207 944 2870


Annex B - Marauding Active Shooter guidance
The attacks in Mumbai in November 2008 involved a co-ordinated shooting, bombing and hostage taking spree across the city by a group of 10 terrorists. The terrorists spread out, targeting a number of locations, including a railway terminus, hotels and cafes. A similar armed attack took place at the Westgate shopping mall in Nairobi in September 2013. We have also seen the effects a lone gunman can have in the attacks by Anders Breivik in Norway in July 2011.

This guidance is intended to complement existing guidance provided on other – more familiar – forms of terrorist attack, by addressing the scenario which emerged in the Mumbai and Nairobi attacks. This document also covers other types of firearms incidents where a gunman is active against multiple targets. This style of attack is potentially attractive to any crowded area, so vigilance by managers and staff everywhere is important.

We are not asking light rail organisations or staff to put themselves in the line of fire, indeed the opposite. The overall message to staff is DO NOT PUT YOURSELF AT RISK. It explains how staff and managers can help keep themselves and passengers safe, whilst assisting the authorities in dealing with the situation as swiftly and effectively as possible.

In briefing staff, or responding to staff concerns, you may like to explain:

“This guidance is not being provided in response to any specific intelligence but the current UK threat level is SUBSTANTIAL18, meaning a terrorist attack is “a strong possibility”. Having seen the new style of attack in Mumbai and Nairobi, and more events in the UK and Norway, it is sensible that we consider the scenario, in the same way that we do with other potential (and more familiar) terrorist threats to the transport system.

An incident of this nature could happen anywhere, particularly if it is a crowded place. A transport system is only one of many possibilities if such an attack were to happen.

The key message is that staying safe and not putting yourself at risk is paramount. By being aware of the sorts of issues that an attack in this form raises, it will help you know the best things to do in the unlikely event of this happening here”.

Police forces in England, Scotland, Wales and Northern Ireland have been training officers using the “Stay Safe” package in relation to firearms attacks and are providing the following advice to the business community utilising the principles of that package:

Directory: government -> uploads -> system -> uploads -> attachment data -> file
file -> 8 Section 1 : Sport
file -> Notice of exercise of additional powers of seizure under Sections 50 or 51 of the Criminal Justice and Police Act 2001
file -> Home office circular 004/2014 Powers to search for and seize invalid travel documents in Schedule 8 to the Anti-social Behaviour, Crime and Policing Act 2014
file -> Consultation on the Royal Parks and Other Open Spaces (Amendment) (No. 2) Regulations 2012
file -> Crown copyright 2012
file -> This is the Report to Government by the Film Policy Review Panel The brief
file -> Impact Assessment (IA)
file -> Dcms/Wolfson Museums and Galleries Improvement Fund a public-Private Partnership (2002-2010)
file -> Hms victory 1744: options for the management of the wreck site

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