Перечень вопросов к зачету за 1-й семестр the importance of intercultural business communication

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  1. The importance of intercultural business communication

  2. Imperatives for studying intercultural communication

  3. Points of contact in intercultural communication

  4. Communication and culture

  5. Principles and elements of communication in business

  6. Perception and culture

  7. G. Hofstede’s value dimensions

  8. E. Hall’s high-context and low-context orientation

  9. Three approaches to studying intercultural communication (social science, interpretive, critical)

  10. A dialectical approach to identity.

  11. Types of identity.

  12. Developing cultural identity by minority and majority cultures

  13. Communication problems caused by stereotypes

  14. Prejudice and its negative impact

  15. Overcoming stereotypes and prejudice

  16. The components of language

  17. Language and meaning

  18. Language and perception (nominalist and relativist positions)

  19. The role of language in intercultural business communication

  20. Variations in communication styles

  21. Cultural variations in language

  22. Discourse: language and power

  23. Equivalence and accuracy in translation and interpretation

  24. The role of interpreter in intercultural business communication

  25. Verbal vs. nonverbal communication

  26. Classification of nonverbal communication by body behavior

  27. Classification of nonverbal communication by space and distance

  28. Classification of nonverbal communication by time and silence

  29. The impact of religion and history on culture and communication

  30. Organization of messages to other cultures.


  1. Intercultural transitions

  2. Types of migrant groups

  3. Migrant-host relationships

  4. Models of cultural adaptation

  5. Culture, communication and conflict. General overview.

  6. Interpretive and critical approaches to social conflict

  7. Three approaches to understanding conflict

  8. Characteristics of intercultural conflict

  9. Conflict as opportunity vs. conflict as destructive

  10. Styles of managing conflict with regard to intercultural communication

  11. Gender, ethnicity and conflict

  12. Dealing with conflict

  13. International business context

  14. Culture specific business practices

  15. The role of professionals in managing human resources

  16. Styles and types of communication in the global firm

  17. Managing alliances across cultures

  18. Strategies of cross-cultural management

  19. Factors and styles of negotiation

  20. Intercultural negotiation

  21. The role of business information

  22. Making decisions in business based on ends and on means

  23. Problem solving and conflict across cultures

  24. Ethical consideration and intercultural ethic

  25. Ethical considerations in intercultural business relations

  26. A stakeholder approach and business ethics

  27. Advertising across cultures

  28. The influence of corporate culture on intercultural business communication

  29. The effectiveness of intercultural business communication and business judgment

  30. The outlook for intercultural business communication

Практическое задание на экзамене

Подготовить сценарий бизнес-коммуникации на английском языке с партнерами из страны Х (Япония, Китай, Германия, Франция, Великобритания, Нидерланды, США, Мексика, Турция, ОАЭ) на тему продолжения сотрудничества в условиях финансового кризиса в формате «кейс-стади» с учетом культурных особенностей представителя данной страны.
Образец тестового задания

Choose the right variant of the answer (A, B, C, D) to the following questions on the course “Theory of Intercultural Communication.”

1. Acculturation is a type of cultural change which occurs under the influence of …

A) a culture of the neighboring country (countries).

B) a co-cultural group of a certain country.

C) representatives of non-dominant groups existing in a national culture.

D) a more dominant culture and society with which it has contacts.
2. What are the forms of intercultural communication?

A) Interlingual, international and contextual.

B) Interdisciplinary, formal and informal.

C) Interracial, interethnic and co-cultural.

D) Past-oriented, future-oriented and present-oriented.
3. How do we make sense of our physical and social world?

A) By means of communication.

B) By means of perception.

C) By means of ageing.

D) By means of self-identity.
4. What does the power distance index measure, according to G. Hofstede?

A) The degree of inequality in the society.

B) The preference for a certain management style.

C) The preference for the boss’s decision making style.

D) The importance attached to the power in the country.
5. What kind of cultures believe that silence often sends a better message than words?

A) Low context cultures.

B) High context cultures.

C) Short-term oriented cultures.

D) Western civilizations.
6. What does the dialectical approach to intercultural communication research and practice emphasize?

A) The processual, relational and contradictory nature of intercultural communication.

B) The importance of studying the context in which communication occurs.

C) The subjective nature of human experience.

D) The role of culture in the communication process.
7. What are identities created by?

A) By the society the person lives in.

B) By the people living next to the person.

C) By self and by others in relation to group membership.

D) By the person’s family and community he or she belongs to.
8. Which of the nonverbal communication functions adds more information to messages?

A) Repeating.

B) Complementing.

C) Substituting.

D) Regulating.
9. What stages of cultural adaptation does the U-curve theory describe?

A) Excitement and anticipation, culture shock and disorientation, gradual adaptation.

B) Uncertainty reduction, anxiety reduction, interaction with the new community.

C) Going away to college, getting married, moving from one part of the country to another.

D) Stress, adjustment, growth.
10. A conflict of interest describes a situation in which partners …

A) become incompatible.

B) differ in ideologies on specific issues.

C) disagree about a preferred outcome of their activities.

D) have incompatible preferences for a course of action or plan to pursue.

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