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Republic of Korea Korea's Action Plan for Electronic Government

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13.Republic of Korea

Korea's Action Plan for Electronic Government

The Korean government has a long history of IT-based administration. It set up the 1st Office Automation Project which computerized several statistics (1978-1982), and the 2nd Office Automation Project which computerized civil service personnel, payments, pensions, etc (1983-1986).

Subsequently, the 1st Public Business Networking Project developed six networks such as the People's Identification Data Network, the Land Registry Data Network, the Vehicle Registry Data Network, the Employment Network, the Customs -Clearance Management Network (1987-1991). This was followed by the 2nd Public Business Networking Project which developed many networks (1992-1996) - the Post Office Network, the Welfare Network, the Fishing Boat Management Network, the Customs -Clearance Electronic Document Exchange Network, the Industry Property Right Management Network, the Meteorological Information Network, the Office Supplies Catalogue Management Network, the Economy and Trade Network, the Agriculture Technique Management Network, the Environmental Protection Network, the Inland Revenue Network. Networks were established separately without

regarding interoperability.

In 1998, the Ministry of Government Administration and Home Affairs published its Vision and Strategy for e-Government: Toward 21st century electronic government. The report aimed to promote a knowledge-based government which delivers high quality service and does best work through IT-based innovation. The strategy aims to:

  • Deliver one-stop service to every citizen any time, anywhere.

  • At least match the private sector performance.

  • Be transparent and customer-friendly.

  • To deliver information and service electronically.

  • To reengineer business process and exchange electronic documents.

  • To share information resources and protect privacy.

  • To establish information technology standards and connect all PCs to the network.

  • To promote civil servants' IT literacy.

  • To modify laws and rules for electronic business.

The Vision and Strategy for e-Government consists of three development stages.

The first stage (1998-1999) was a preparatory period for an electronic government:

  • Connecting government departments and administrations with the administrative intranet

  • Undertaking pilot projects

  • Sharing key public data

  • The second stage (2000-2001) is the construction period for integrated information:

  • Connecting central and local governments with a network

  • Exchanging electronic documents among the central and local governments

  • Giving public servants e-mail addresses and Internet access

The third stage (2002) is the operationalization period for electronic government:

  • Constructing open and transparent government

  • Supporting policy, etc

In 1999, the Action Plan for e-Government, incorporating the following actions, was published:

For one-stop and non-stop service the government will develop:

  • a Comprehensive Information System that connects 21 data networks

  • the Electronic Ombudsman System

  • the Family Record On-line System

For diversifying electronic service delivery routes:

  • an Integrated Call Centre

  • an Integrated Kiosk System

For open government:

  • the Government Information Locator Service

  • the Open Government Service

  • the Local Administration Information Bank

  • Web Bulletin Board Service of Local Governments

For promoting government productivity


  • business process reengineering

  • electronic document exchange between public entities

  • electronic document management

  • government knowledge management

  • personal resource information management

  • electronic organization management

  • For interoperability:

  • data storing and sharing

  • Defense against hackers and viruses

  • backup systems

  • For infrastructure the government will develop:

  • the government intranet

  • data code standardization

  • information technology and resource standardization

  • key management infrastructure

For civil servants' information literacy:

  • electronic mail addresses for all office workers

  • training opportunities for all officials

  • testing opportunities

  • the Cyber Training Centre

For institutional solutions the government aims to:

  • to amend laws and rules

  • enhance cross-departmental information resource management

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