Organizational behavior in changing times multiple choice human behavior in organizations

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Behavior and Quality at Work
41. Which of the following statements is most correct with respect to total quality management?

A. Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.

B. Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.

C. Quality is an employee-oriented philosophy required by quality engineers.

D. Quality is machine driven with quality improvements resulting from use of robotic equipment.

ANSWER: B, medium, K&C, pg. 17

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