Customer-Focused for High Quality
39. The study reported in your textbook where a positive relationship was found between TQM practices and financial performance also found that this relationship was influenced by which of the two following variables?
A. organizational culture and CEO leadership
B. stronger structural controls and structural exploration as it relates to implementation of TQM programs
C. reward systems and quality circles
D. high degrees of self-empowerment and participation
ANSWER: B, medium, K&C, PED-SF, pg. 18
40. A significant aspect of total quality management is:
A. employee driven suggestion systems
B. continuous improvement and attention to customer needs
C. the use of computers
D. the suboptimization of resource allocation
ANSWER: B, medium, K&C, pg. 18
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