Organizational behavior in changing times multiple choice human behavior in organizations

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1. Change is the biggest challenge on American managers’ minds today.

ANSWER: True, pg. 3

2. Role set, norms, intra- and intergroup behavioral dynamics are key aspects of the study and field of psychology.

ANSWER: False, pg. 6

3. The study of individual differences is the main focus of anthropology.

ANSWER: False, pg. 7

4. Management involves the coordination of activities and human resources for the accomplishment of organization goals.

ANSWER: True, pg. 7

5. A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out.

ANSWER: False, pg. 8

6. A business firm's interaction with the environment is a characteristic of an open system.

ANSWER: True, pg. 8

7. The informal organization is the unofficial part of the system.

ANSWER: True, pg. 10

8. The hierarchy of authority or chain of command is an important feature of the informal organization.

ANSWER: False, pg. 10

9. Global competition is a leading force driving change at work.

ANSWER: True, pg. 15

10. Total quality management is an employee-driven philosophy of management.

ANSWER: False, pg. 17

11. Total quality management is a total dedication to continuous improvement.

ANSWER: True, pg. 17

12. The study and management of organizational behavior is primarily an art rather than a science.

ANSWER: False, pg. 19

13. Skill development is facilitated by structured practice and feedback.

ANSWER: True, pg. 22

14. Organizational behavior is an applied discipline where a student is trained in organizational behavior principles.

ANSWER: False, pg. 23

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