listen to employees and represent their needs to management.
provide individual orientation and training to every employee.
assist employees with labor negotiations.
____ 43. Globalization has led to a new focus on________________.
corporate social responsibility
employee performance evaluation
____ 44. What makes Six Sigma different from other quality efforts?
So few people understand it
Its relatively high cost
It catches mistakes before they happen
Even very small organizations benefit the most from it
____ 45. In absolute terms, which country in the world is most productive?
Indicate whether the statement is true or false. ____ 46. Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.
____ 47. “Downsizing” is the term for the planned elimination of jobs.
____ 48. Methods of reducing labor costs include outsourcing and employee leasing.
____ 49. The framework for Balanced Scorecard establishes financial, customer, process and learning measurements.
____ 50. In the long run, firms must approach outsourcing decisions based on cost alone.
____ 51. Half of all high school graduates are unable to handle basic math involving fractions, decimals, and simple algebra.
____ 52. Knowledge workers are employees whose responsibilities focus on problem solving.
____ 53. Six Sigma is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.
____ 54. To build human capital in organizations, managers should focus on training programs in areas that cannot be transferred to competitors.
____ 55. The order of employee layoffs is usually based on a combination of seniority and ability.
____ 56. An HR manager is typically expected to function as an in-house consultant to supervisors, managers, and executives.
____ 57. Managing diversity means taking efforts to encourage minority recruitment, selection, and training.
____ 58. Younger employees are less likely to define success in terms of financial gain.
____ 59. Historically, layoffs affected line workers in manufacturing firms, but since the 1990’s white collar and managerial jobs are the hardest hit.
____ 60. To proactively manage change, organizations should wait to see how external forces impact an organization's performance, and then develop a plan to address those changes.
____ 61. A cultural audit asks questions such as, "How do employees spend their time?"
____ 62. A Human Resource Information System (HRIS) provides current and accurate data for control and decision-making by managers.
____ 63. Benchmarking identifies the best practices in a given area and establishes them as performance standards.
____ 64. Offshoring greatly improves key competencies of a firm.
____ 65. Total-quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.
____ 66. Human capital is owned by the organization and is part of the company's core competencies.
____ 67. Organizations with "no layoff" policies preserve have higher levels of worker productivity.
____ 68. SWOT analysis helps executives summarize the major facts and forecasts derived from the external analysis.
____ 69. One of the main reasons change efforts fail is that organizations do not create a sense of urgency.
____ 70. Teamwork is often a valuable way of facilitating knowledge exchange and mutual learning.
____ 71. Development of human capital is the responsibility of the HR group.
____ 72. Labor costs are one of the largest expenditures of any organization.
____ 73. The large majority of major corporations have undergone some cycle of downsizing.
Essay 74. Employee Turnover a. What factors are used by HR to measure the cost of Employee Turnover?
b. What is the formula used to calculate organizational turnover costs?
75. Absenteeism a. What are the costs associated with employee absenteeism?
b. What HR policies can help reduce absenteeism?