M21-1MR, Part I, Chapter 3, Section B


Updating the Benefits Delivery Network (BDN)/Share



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11. Updating the Benefits Delivery Network (BDN)/Share




Introduction

This topic contains information on
updating the appointments of

accredited representatives of VSOs, and

agents, individuals, or attorney representatives

handling letters for agents, non-licensed individuals or attorney representatives, and

handling preexisting representative relationships.




Change Date

August 4, 2009


a. Updating Appointments of Accredited Representatives of VSOs

Follow the steps in the table below to update the BDN/Share for the appointment of an accredited representative of a VSO.
Note: Applications other than BDN that may require input of agent/attorney representation include MAP-D and, if there is an active appeal, VACOLS.




Step

Action

1

Is the person appointing the VSO the Veteran or the primary beneficiary in a death case?
If yes, go to Step 2

If no, do not enter a power of attorney (POA) code into the BDN/Share record.



2

Is there a pending EP?
If yes, enter the VSO’s two-digit code in the pending issue file by using the pending issue change (PCHG) command. This ends the procedure. See the Note below.

If no, go to Step 3.


Note: A change to the pending issue under the PCHG or claims establishment (CEST) commands also updates the master record and the BIRLS record.
Reference: For a list of VSO codes, see M21-1MR, Part 1, 3.B.13.

Continued on next page

11. Updating the Benefits Delivery Network (BDN)/Share, Continued



a. Updating Appointments of Accredited Representatives of VSOs (continued)




Step

Action

3

Is there a compensation, pension, or education master record?
If yes, enter the VSO’s code in the master record by using the master record correction (CORR) command. This ends the procedure. See the Note below.

If no, go to Step 4.


Note: A change to the master record under the CORR command also updates the BIRLS record with the next processing cycle, but does not update any pending issues that exist.
Reference: For a list of VSO codes, see M21-1MR, Part 1, 3.B.13.




4

Enter the appropriate numerical POA code in the BIRLS record by using the BIRLS update (BUPD) command on the VID screen.
Result: This will give the VSO’s representative access to all BIRLS inquiry screens. If a POA code is not entered, the representative’s access to BIRLS is limited to the NAM Screen, LOC Screen, and an abbreviated VID Screen.
Note: A change to the BIRLS record under the BUPD command updates only the BIRLS records and not the master record or any pending issues that exist.
Reference: For a list of POA codes, see M21-1MR, Part I, 3.B.13.

Continued on next page

11. Updating the Benefits Delivery Network (BDN)/Share, Continued


b. Updating Appointments of Agents, Non-Licensed Individuals, or Attorney Representatives

Follow the steps in the table below to update the BDN/Share for the appointment of agents, non-licensed individuals, or attorney representatives.
Note: Applications other than BDN that may require input of agent/attorney representation include CAPS/MAP-D and (if there is an active appeal) VACOLS.






Step

Action

1

Is the person appointing the agent, non-licensed individual, or attorney the Veteran or the primary beneficiary in a death case?
If yes, go to step 2

If no, do not enter a POA code into the BDN/Share record.



2

Is there a pending EP?
If yes, enter the attorney’s specific code in the POA field of the pending issue file by using the PCHG command. If the attorney has no specific code, use code 099. This ends the entire procedure. See Note below.

If no, proceed to Step 3.


Note: A change to the pending issue under the PCHG or claims CEST commands also updates the master record and the BIRLS/corporate record.
Reference: For a list of attorney POA codes, see M21-1MR, Part I, 3.B.13.

Continued on next page

11. Updating the Benefits Delivery Network (BDN)/Share, Continued



b. Updating Appointments of Agents, Non-Licensed Individuals, or Attorney Representatives (continued)




Step

Action

3

Is there a compensation, pension, or education master record?
If yes, enter the attorney’s specific code in the master record by using the CORR command. If the attorney has no specific code, use code 099. This ends the entire procedure. See the Note below. Result: An extra copy of all BDN letters is generated and code 99 is displayed at the top of the first page of the letters. Reference: For procedures regarding these letters, see M21-1MR, Part I, 3.B.11.c.

If no, go to Step 4.


Note: A change to the master record under the CORR command also updates the BIRLS record, but does not update any pending issues that exist.
Reference: For a list of POA codes, see M21-1MR, Part I, 3.B.13.

4

Enter the attorney’s specific code in the BIRLS record by using a BUPD command on the VID screen. If the attorney has no specific code, use code 099. See Note below.
Note: A change to the BIRLS record under the BUPD command updates only the BIRLS record and not the master record or any pending issues that exist.
Reference: For a list of attorney POA codes, see M21-1MR, Part I, 3.B.13.

Continued on next page

11. Updating the Benefits Delivery Network (BDN)/Share, Continued


c. Handling Letters for Agents, Non-Licensed Individuals or Attorney Representatives

For any BDN-generated letter displaying code 099
pull the claims folder

obtain the name and address of the agent, non-licensed individual, or attorney, and

mail the copy of the BDN-generated letter to that person.
Note: If, when working a claim without the claims folder, a locally-generated letter is required, and code 099 is in the master record, then pull the folder in order to obtain the name and address of the agent, non-licensed individual, or attorney. Mail a copy of the locally-generated letter to that person.




d. Handling Preexisting Representative Relationships

If an attorney files a limited declaration of representation with respect to a particular claim or claims it is possible that a preexisting representative relationship with a VSO, agent, or other licensed attorney remains in effect with respect to all other claims.
However, even if the attorney’s limited declaration of representation does not completely revoke all preexisting representative relationships, change the POA code to 99.
Notes:

If the claimant was previously represented by a VSO, changing POA code to 99 blocks the VSO’s access to BDN records concerning the claimant. Therefore, access to the claimant’s record under the preexisting representative relationship will be limited to a review of the claims folder.

Update MAP-D to reflect the limited representation by noting the particular claim or claims that the attorney indicates in his or her declaration of representation.







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