Lesson 1 Video “The History of Communication”


Ex. 9 Complete the telephone conversation, practise it and then make up your own one. Use the phrases in the box



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Ex. 9 Complete the telephone conversation, practise it and then make up your own one. Use the phrases in the box.


Could you ask her to call me Can I speak to

I’m sorry, she’s away today can I have your number?

Can you spell that, please? Could you give her a message?

Who’s calling, please? Could you tell me your name again?

Hold the line, please.



Receptionist: Good afternoon. Global Travel. How can I help you?

Caller: Hello. ___________(1) Emma Norton, please?

Receptionist:____________(2)

Caller: It’s George Kolasinski.

Receptionist: Thank you. __________(3) I’ll put you through to her office.

Caller: Thank you.

Colleague: Emma Norton’s phone. David Lawson here. Can I help you?

Caller: Oh, this is George Kolasinski. Could I speak to Emma, please?

Colleague: _______________(4)

Caller: Oh, I need to speak to her – It’s quite important.

Colleague: Perhaps I can help you.

Caller: Thank you. ______________(5)

Colleague: Yes, of course.

Caller: ____________(6) tomorrow morning?

Colleague: Yes, certainly. ____________(7) , please?

Caller: It’s Kolasinski. George Kolasinski.

Colleague: _____________(8)

Caller: It’s K-O-L-A-S-I-N-S-K-I.

Colleague: And _____________(9)

Caller: It’s 0-1-6-5-7, 3-double two-5-8-9-0.

Colleague: Right. So that’s Mr George Kolasinski on 0-1-6-5-7, 3-double two-5-8-9-0.

Caller: That’s it. Thank you very much. Goodbye.

Colleague: Goodbye.



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