Lesson 1 Video “The History of Communication”


Ex. 8 Have you ever made telephone calls in English? When? What for?



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Ex. 8 Have you ever made telephone calls in English? When? What for?

a) Read a common phoning scenario checking the meaning of the words in bold.

Phoning scenario
You want to phone someone in a company. You pick up the phone. You hear the dialing tone and dial the number on the keypad. You don`t know the person`s direct line number, so you dial the number of the company`s switchboard. One of these things happens.

a. The number rings but no answers.

b. You hear the engaged tone (BrE)/busy tone (AmE) because the other person is already talking on the phone. You hang up and try again later.

c. You get through, but not to the number you wanted. The person who answers says you`ve got the wrong number and asks you to hold on.

d. The operator answers. You ask for the extension of the person you want to speak to.

e. You are put through to the wrong extension. The person offers to transfer you to the right extension. But you are cut off – the call ends.

f. The person you want to speak to is not at their desk and you leave a message on their voicemail. You ask them to call you back or to return your call.


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