Hmrc wtc and Vaccine Damage Payments Scheme Admin Guide



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Atos Healthcare


HMRC WTC and Vaccine Damage Payments Scheme Admin Guide

MED-HMRCWTCVDPSAG01

Version: 2(Final)

20 July 2010





Document control

Superseded documents


Fylde Administration Guide - MED-FAP01

Vaccine Damage Payment Scheme Administration Process – MED-VDPSP01



Version history


Version

Date

Comments

2(Final)

20 July 2010

Version 2

1 (final)

07 April 2009

Version 1

Changes since last version

Outstanding issues and omissions

Updates to Standards incorporated

Issue control


Author:

Manasi Barve




Owner and approver:

The Operations Manager




Signature:

Date: 20 July 2010




Distribution:






Contents


1. About this document 4

2. Working Tax Credit (WTC) 5

3. Vaccine Damage Payment Scheme 7

4. Management Checks 9

Observation form 12



  1. About this document

    1. Purpose


This document has been written to enable administration staff at Fylde to process all referrals submitted to Atos Healthcare.
    1. Applicability


The Guide is for use by Fylde only as Fylde is currently the only site that deals with Working Tax Credit (WTC) Advice and Vaccine Damage Payment Scheme (VDPS) and as such requires separate instructions.
    1. Owning process


Service Operation
    1. Owner


The Operations Manager owns this document.

The owner is responsible for approval of this document and all related feedback should be addressed to them.


    1. References


The following guides are referred to in this document:

Rejections Procedures MED/S2/RP01

Administrator User Guide SASA/LSA/BAMSDLA/UM/00.03

Integrated Quality Audit System Guide MED/S2/IQAS01

Definitech Services Guide MED/S2/DEF2001

  1. Working Tax Credit (WTC)


The Disability Element of Working Tax Credit (WTC) is to help those people aged 16 or over who usually work 16 hours a week or more and who have an illness or disability (or for couples, the partner with the disability).

The WTC Unit will assess the claimant’s application and consider any existing medical evidence or send out for a current report from one of the claimant’s nominated health care professionals. If the evidence is still unclear the WTC Unit will refer the case to Medical Services for advice or a medical examination.

All referrals are to be sent to the follow Atos Healthcare Address:

Warbreck House

Warbreck Hills

Blackpool

Lancashire

FY2 0YE


Telephone Number - 08457123456
A flowchart showing an overview of the administration process is contained at 4.1.1.1.1.1.1.1Appendix A - WTC Case Received at Fylde

WTC referrals may come from a number of HMRC offices, the referral will include a contact name and address to which the papers should be returned

On receipt of a case from the WTC Unit, register it onto the Fylde SMART system within one working day of receipt.

Check that all forms and information are included in the file. If you need to obtain missing/unclear information or enclosures, please refer to the “Rejections Procedure (MED/S2/RP01)”.

Complete the customer details section located on the back page of the relevant WTC form.

Pass the case to the Registered Medical Practitioner. The Registered Medical Practitioner will decide whether advice can be given based upon the existing evidence or whether an examination is required. The Registered Medical Practitioner will return the case to the Administration section.


    1. Action taken after Registered Medical Practitioner scrutiny


Check the relevant WTC form to see what action the Registered Medical Practitioner has advised. If the Registered Medical Practitioner has been able to give advice based upon the existing evidence he/she will have indicated this by ticking one of the three boxes located on page 3 of the relevant WTC form. The Registered Medical Practitioner will have signed the back of the relevant WTC form. In this situation:

  • update the SMART system and clear the case; and

  • update the back of the relevant WTC form with the contact name, address and telephone number of the Medical Services Centre;

  • issue the file to the relevant MSC; and

  • Update the SMART system and clear the case.
    1. Targets


The target for WTC Advice cases is based on the relevant AACT’s.
    1. Integrated Quality Monitoring


WTC must be quality monitored in accordance with the instructions contained in the “Integrated Quality Audit System Guide (MED/S2/IQAS01)”.

Auditing for Vaccine Damage Payment work will now be undertaken by Nottingham MSC.


  1. Vaccine Damage Payment Scheme


The Vaccine Damage Payments Scheme (VDPS) was introduced to award a single, tax free payment to people who are severely disabled as a result of vaccination. The Vaccine Damage Payment Unit (VDPU) in Preston administers the VDPS.

A flowchart showing an overview of the administration process is contained at 4.1.1.1.1.1.1.1Appendix B .


    1. VDPS referral received at Fylde


On receipt of a case from the VDPU, register it onto the SMART system within one working day of receipt.

Check that all forms and information are included in the file. If you need to obtain missing/unclear information or enclosures, please refer to the “Rejections Procedure (MED/S2/RP01)”.

Pass the case to the Registered Medical Practitioner by hand. The Registered Medical Practitioner will decide whether advice can be given based upon the existing evidence or whether ‘Further Medical Evidence’ (FME) needs to be obtained from the VDPU. The Registered Medical Practitioner will return the case to the Administration section.

    1. Action taken after Registered Medical Practitioner scrutiny


If the Registered Medical Practitioner has completed ‘Part 2’ of the VAD30 VDPU or VAD82 VDPU, requesting FME:

  • update the SMART system;

  • clear the case; and

  • Return the case to the VDPU in Preston.

The VDPU will obtain the FME and return the case with ‘Part 3’ completed.

If the Registered Medical Practitioner has completed the VAD30 MA or VAD82 MA, giving advice to the VDPU:



  • update the SMART system;

  • clear the case; and

  • Return the case to the VDPU in Preston.
    1. Examination


If the Registered Medical Practitioner has directed you to obtain a specialist examinations report you should follow the guidance detailed in the “Definitech Services Guide (MED/S2/DEF2001)”. The Registered Medical Practitioner will have named the Specialist from whom the report should be obtained.

When the report is received, pass the referral and the report to the Registered Medical Practitioner



The Registered Medical Practitioner will complete the VAD30 MA or VAD82 MA Registered Medical Practitioner giving advice to the VDPU, you should:

  • forms VIF22, VAD30 MA and VAD82 MA are typed electronically by a Registered Medical Practitioner and a copy is saved on to a shared computer drive

  • update the SMART system;

  • clear the case and;

  • Return the case to the VDPU in Preston.
    1. Targets


The targets for VDPS advice referrals are based on the relevant AACT’s.




  1. Management Checks


Management checks must be performed in line with the “System Management Guide (MED/S3/SMG01001)”.





                  1. WTC Flowchart



Y

N

Update the relevant WTC form with details of the MSC to undertake the examination

Return file to WTC Unit in Preston


                  1. VDPS Flowchart



Check that the VAD30 MA or VAD82 MA has been completed

N

Check that Part 2 of VAD30 VDPU or VAD82 VDPU has been completed

Y

Return file to the Vaccine Damage Payment Unit

When the report is received, pass the referral and report to the MA. The MA will complete the VAD30 MA or VAD82 MA


Observation form


Please photocopy this page and use it for any comments and observations on this document, its contents, or layout, or your experience of using it. If you are aware of other standards to which this document should refer, or a better standard, you are requested to indicate this on the form. Your comments will be taken into account at the next scheduled review.

Name of sender: ________________________ Date: _____________


Location and telephone number:____________________________________
Please return this form to the Process Design Team.

Medical Services Procedure Template.DOT v2 18 Oct 2000


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