* Focus On Feelings. Place primary emphasis on the feelings or experiences of each group member. Avoid debating ideas; this is a place for support and information sharing.
* Practice Active Listening. Some people tend to speak more than listen. Listening is a technique that can be developed beyond the everyday practice we are all familiar with. It means that you must be silent and allow the participants to talk. We are all guilty of sometimes listening with half an ear to the speaker while busily figuring out what to say next, or how to change the subject to something we would rather talk about. However, in order to help someone, you must listen carefully to what they are saying and avoid the temptation to intervene with your own thoughts and interests. Many times someone has mixed feelings or several concerns, and may need more time to talk before you can be sure of how they really feel. Listening skills can give you this time. Encourage group members to listen to and understand what other group members are saying.* Clarify.
This simply means making a point clear. To do this, you will first need to use your listening skills to help gather enough information about what a person has said to clearly understand their message and to restate what you heard. This involves becoming an “active” listener, encouraging people to respond to your interpretation of their statements and then showing acceptance of what they have said.