Explanatory memorandum context of the proposal

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Compliance of services

1. Member States shall establish, implement and periodically update adequate procedures in order to:

    1. check the compliance of services listed in Article 1(2) with the requirements set out in this Directive and the assessment of the exceptions provided for in Article 12;

    2. follow up complaints or reports on issues relating to non-compliance of services referred to in Article 1(2) with the accessibility requirements set out in Article 3;

    3. verify that the economic operator has taken the necessary corrective action.

2. Member States shall designate the authorities responsible for the implementation of the procedures referred to in paragraph 1.

Member States shall ensure that the public is informed of the existence, responsibilities and identity of the authorities referred to in the first subparagraph. Those authorities shall make the information available in accessible formats upon request.

Article 19

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