E wo/pbc/23/3 original: english date: june 4, 2015 Program and Budget Committee Twenty-Third Session Geneva, July 13 to 17, 2015


STRATEGIC GOAL IX EFFICIENT ADMINISTRATIVE AND FINANCIAL SUPPORT



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STRATEGIC GOAL IX EFFICIENT ADMINISTRATIVE AND FINANCIAL SUPPORT


Strategic Goal IX is the second of two enabling goals. It reflects and responds to the needs of the Organization as a whole for an administrative, financial and management support structure focused on enabling program delivery, with efficiency and transparency as guiding principles. This strategic goal also covers the broad institutional reform (the Strategic Realignment Program) that will enable WIPO to provide better, more efficient and cost-effective support and to achieve enhanced performance.





Expected Results

Performance Indicators

Responsible Program(s)

IX.1 Effective, efficient, quality and customer-oriented support services both to internal clients and to external stakeholders

% of queries for legal advice and services which receive prompt responses from OLC

Program 21




Provision of financial and management reports and analysis required by senior management, Program Managers and Member States in accordance with agreed deadlines

Program 22




No. of PBC documents submitted on time to the Member States

Program 22




WIPO’s ERP system (AIMS) is operating efficiently according to business needs and in line with best practices

Program 22




ERP projects are delivered according to plan and within the budget of the portfolio

Program 22




% of staff satisfied with human resource services

Program 23




Increase in automated versus currently manually-processed actions

Program 23




% of queries processed within 5 working days

Program 23




Optimized insurance coverage

Program 23




Cost savings for goods and services procured by WIPO (derived from RFPs or direct negotiations)

Program 24




Processing time ER

Program 24




Processing time ETA

Program 24




Processing time Visa

Program 24




TMC average ticket fare

Program 24




Global average ticket fare



Program 24




Average service fee

Program 24




WIPO premises and installations remain fit for purpose

Program 24




Optimum use and occupation of WIPO premises and all types of space

Program 24




% of high value items (e.g >5,000 CHF) inventoried

Program 24




% of value items 1,000-5,000 CHF, works of arts and attractive items

Program 24




ICT Platforms are cost-effectively hosted and managed in line with business demands

Program 25




Application development activities adhere to the WIPO reference and master data standards

Program 25




ICT Projects are managed as per WIPO Project Management guidelines

Program 25




% of customers that are satisfied with the Service Desk services

Program 25




ICT Projects in WIPO are managed in accordance with the WIPO project management and service transition guidelines

Program 25




% of internal and external participants satisfied with WIPO Conference Services

Program 27




Effective implementation of WIPO Language Policy

Program 27




Reduction in printing costs (per page)

Program 27




Timely publication of documents for Committees and Working Groups

Program 27




Cost per word of translation

Program 27




IA governance defined and enforced

Program 28




No. of staff aware of their information security responsibilities, security policies and best practices

Program 28

IX.2 An agile and smooth functioning Secretariat with a well-managed and appropriately skilled workforce which is effectively delivering results

Establishment of a new Organizational Resilience and Business Continuity framework and associated documentation

Program 21




Satisfactory financial report from the External Auditors confirms the conformity of financial operations to the provisions of the applicable WIPO conventions and treaties, the WIPO Financial Regulations and Rules and IPSAS

Program 22




Enhanced maturity of managing for results (RBM)

Program 22




Return on invested funds in line with benchmarks established by the Investment Advisory Committee (IAC)

Program 22




Effective management of expenditure and reserves

Program 22




Payments (including Madrid and Hague fees) made on time

Program 22




% of women in professional and higher positions


Program 23




Recruitment lead time

Program 23




% of staff whose performance is evaluated against their individual objectives and competencies

Program 23




No. of days to: (i) notify staff of decisions on RfR/grievances,( ii) notify staff of decisions on rebuttals/disciplinary cases and (iii) provide responses to requests for advice

Program 23




Geographical diversity:% of Staff per region

Program 23




No. of applications received from unrepresented Member States as a % of total

Program 23




Enhanced maturity of HR Planning

Program 23




% of trainings needs fulfilled of which: (i) critical collective training needs and (ii) individual training needs

Program 23

IX.3 An enabling working environment supported by an effective regulatory framework and appropriate channels to address staff concerns

% of WIPO staff aware of services available from Ombuds-Office and informal conflict resolution mechanism

Program 21




% of WIPO staff being aware of WIPO ethics principles and policies

Program 21




Financial Regulations and Rules and relevant Office Instructions (OIs) up to date

Program 22




Increase in maturity of Risk Management and Internal controls, in accordance with the Roadmap

Program 22




Effective follow-up of oversight recommendations

Program 22

IX.4 An environmentally and socially responsible Organization in which WIPO staff, delegates, visitors and information and physical assets are safe and secure

Reduced impact of WIPO activities on the environment

Program 24




Improved physical access to the WIPO campus

Program 24




ICT service continuity of critical systems

Program 25




% of information risks, including third party risks, reported and managed consistently within WIPO's risk tolerances

Program 28




Proactive identification and timely remediation of vulnerabilities within agreed service levels

Program 28




Increased compliance to IA policies and standards

Program 28




Widely adopted information classification and handling policy to ensure confidentiality of information

Program 28




Reduced duplication of information security technical capabilities through reusable security architecture patterns

Program 28




Enhanced capability to detect and respond to information security threats much faster ensuring minimal business disruption

Program 28




% of WIPO staff, delegates and visitors reporting a work related injury or incident

Program 28




% of timely requests for safety & security assistance at conferences or events held in or outside of Geneva

Program 28

IX.8 Improved accountability, organizational learning, value for money, stewardship, internal control and corporate governance through assistance from effective and independent oversight

INDEPENDENCE - No interference and perceived independence by key stakeholders

Program 26




EFFECTIVENESS - % of work that covers high risk, relevant areas aligned with the Organization’s Strategy

Program 26




EFFICIENCY - IOD's reports are issued timely with SMART recommendations

Program 26




RELEVANCE, ADDED VALUE & STEWARDSHIP- Tangible cost savings or improvements made in business processes and systems

Program 26




ORGANIZATIONAL LEARNING-Uptake of Lessons and Recommendations from Oversight Processes

Program 26





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