Dla reform and Personal Independence Payment – completing the detailed design

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When to Consult. Formal consultation should take place at a stage when there is scope to influence the outcome.

  • Duration of consultation exercises. Consultations should normally last for at least 12 weeks, with consideration given to longer timescales where feasible and sensible.

  • Clarity of scope and impact. Consultation documents should be clear about the consultation process, what is being proposed, the scope to influence, and the expected costs and benefits of the proposals.

  • Accessibility of consultation exercises. Consultation exercises should be designed to be accessible to, and clearly targeted at, those people the exercise is designed to reach.

  • The burden of consultation. Keeping the burden of consultation to a minimum is essential if consultations are to be effective and if consultees’ buy-in to the process is to be obtained.

  • Responsiveness of consultation exercises. Consultation responses should be analysed carefully and clear feedback should be provided to participants following the consultation.

  • Capacity to consult. Officials running consultation exercises should seek guidance in how to run an effective consultation exercise, and share what they have learned from the experience.

    Feedback on the consultation process

    10.19 We value your feedback on how well we consult. If you have any comments on the process of this consultation (as opposed to the issues raised) please contact our Consultation Coordinator:

    Elias Koufou

    DWP Consultation Coordinator
    Ground Floor, Caxton House
    6-12 Tothill Street
    SW1H 9NA

    Telephone: 020 7449 7439


    10.20 In particular, please tell us if you feel that the consultation does not satisfy the consultation criteria. Please also make any suggestions as to how the process of consultation could be improved further.

    10.21 If you have any requirements that we need to meet to enable you to comment, please let us know.

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