Diversity Update November / December 2015

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Diversity Update November / December 2015

Check out what Community Events are taking place over November/ December across the Southern Metro Region.
Cardinia Council

City of Casey

Mornington Peninsula Shire

Frankston City Council

Greater Dandenong Council

City of Kingston

Bayside Council

Glen Eira City Council

City of Stonnington

City of Port Phillip Council


state government victoria

HACC Diversity Planning 2015-16

The Department of Health and Human Services (DHHS) has provided information and resources: statewide diversity priorities (based on findings of the HACC Diversity planning & practice implementation review project) and a presentation that you may like to use to inform your organisation of HACC diversity planning (with a word doc providing context as pre-reading). You can adapt the presentation to suit your organisation (such as including logo’s), and may like to provide a copy of your recent HACC diversity plan with the background paper.


Sport and Recreation

no time for never video

No time for never celebrates lifelong love of sport

Ever felt too old to play sport? Ever thought that you’ve been away from the game for too long? Well, there’s no time for never according to the latest Play.Sport.Australia. video released today from the Australian Sports Commission (ASC).

No Time For Never celebrates the fact that no matter how old you are, participation in club-based sport not only allows you to have fun, but also stay healthy, happy and remain active within the community. Check out this short 2 min video:

The new Design For Everyone: A Guide To Sport And Recreation Settings: is a resource that uses the principles of Universal Design to provide users with an understanding of how to apply the philosophy of Universal Design during the design and construction phases of a new building or the redevelopment of a current facility.
The concept of Universal Design is to simplify life for everyone by making the built environment more usable to as many users as possible.


illustration from the cover of the world report on ageing and health

WHO World Report on Ageing and Health...

Comprehensive public health action on population ageing is urgently needed. This will require fundamental shifts, not just in the things we do, but in how we think about ageing itself. The World report on ageing and health outlines a framework for action to foster healthy ageing built around the new concept of functional ability. Making these investments will have valuable social and economic returns, both in terms of health and wellbeing of older people and in enabling their on-going participation in society.


Disadvantaged/ Homelessness

city of port phillip logo

Launch of the City of Port Phillip Homelessness Action Strategy 2015-2020 “Think & Act”.

Thursday 5th November, 10:00 – 2:30, St Kilda Town Hall Auditorium.

The event will include group discussions and a great opportunity to share ideas and discuss emerging trends, as well as introduce you to the Strategy’s 4 main themes and actions.

For further information contact: Nella Arthur narthur@portphillip.vic.gov.au or 9209 6565

Homeless Persons’ Memorial

Countless Melburnians who are homeless have passed away and their loss has an impact on those who knew them; their friends, family and support workers.

A number of homeless and community organisations have worked together to organise a memorial service to remember those who have died. This is a free event and all are welcome. Refreshments will be provided.

When: Wednesday 11 November, 2015 at 1pm

Where: Palms Lawn at Alexandra Gardens

For more information contact: (03) 8636 4410 homelesslaw@justiceconnect.org.au


The Inner South Rooming House Network is pleased to invite you to a screening of the important documentary film Homesick. The screening will be followed by a Q and A session with Director Mick Cummins and consumer advocate Allan Martin.

Thursday 26th November, 10:30am – 1:00pm

Council Chambers, St Kilda Town Hall

99A Carlisle St, St Kilda

Homesick follows the lives of four friends who live in a rooming house. Their rooms are to be renovated into brand new bedsits. Is this a good thing? Does living in a self-contained unit increase happiness? Come and find out.

If you are interested in attending please contact Maggie Mildenhall on maggie@ppcg.org.au or on 8598 6604.


Five Minutes of Fame – 11Year Anniversary!! - The open mic extravaganza for all!

Five Minutes of Fame is an iconic St Kilda event to share music, song, spoken word, monologues, jokes, song writing and tall but true stories. It features special guests and plenty of laughs.

It’s free and dinner is included. Five Minutes of Fame has been running for 11 years and supported by City of Port Phillip, Rotary Club of Melbourne South and Rotary Club of Port Melbourne and St. Kilda Bowling Club. Rotary volunteers pick up the guests, all residents in homes, and then drive everyone to the St. Kilda Bowling club. The entertainment is provided by the guest themselves; poetry, song and dance, all goes to make someone’s 5 Minutes of Fame.

The Port Phillip Community Group initiated Five Minutes of Fame for people experiencing homeless and disadvantaged in our local community. It’s an event where the audience is encouraged to perform. All are provided with a free meal and transport to the venue. A number of local artists started the evening’s

When: Every three months Next: Tuesday 1 December 2015 Time: 5.30pm to 8.30pm

Venue: St Kilda Bowling Club, 66 Fitzroy Street, St Kilda

Enquiries:  Call Maggie on 8598 6604 if transport is required to the venue.



Reporting on suicide and mental health of LGBTI people: A resource from Mindframe that supports appropriate reporting on mental illness and suicide stories in the LGBTI community. The quick reference card was developed in partnership with the National LGBTI Health Alliance, following a comprehensive consultation period. While designed for the media, the resource can be used by anyone speaking about these issues, and by Communications Units – please pass it on.  Available here: http://www.mindframe-media.com/for-media/reporting-suicide/priority-population-groups/3.-lesbian,-gay,-bisexual,-transgender-and-intersex-people

Out & About Community Visitor Program & counselling service.

Switchboard Victoria has a peer based telephone and web counselling service and visitor program. Out and About is a volunteer based home visitor program for older LGBTI people who may be lonely or socially isolated and whose quality of life may be improved by friendship and companionship. Their volunteers visit older LGBTI people on a regular basis to talk and share life stories, read, watch TV or a movie or go out for a walk. The program aims to facilitate community connection for older LGBTI people across Victoria. They can provide presentations to your teams and other relevant staff, and can send you brochures and postcards to include in information/ welcome packs for new HACC clients; it not only promotes a potentially useful service, but demonstrates LGBTI inclusiveness. http://www.switchboard.org.au/

Trans advocate Brenda Appleton to head LGBTI Taskforce Minister for Equality Martin Foley announced the members of an LGBTI Taskforce that will support the Labor Government’s efforts to put equality for LGBTI Victorians on the agenda. They will have a Justice working group and a Health and Human Services working group and will advise on current and emerging LGBTI issues, as well as the implementation of the Government’s election commitments. They will also work closely with Rowena Allen, Victoria’s first Commissioner for Gender and Sexuality, to develop a work plan, ensuring that the Government’s equality initiatives are driven by genuine community consultation. More detail including members are here. http://www.premier.vic.gov.au/trans-advocate-brenda-appleton-to-head-lgbti-taskforce

LGBT people with dementia struggle to find welcoming aged care, research finds.

This article and video touches on the story of Paul Wenn and his life partner Tony Walsh, as Tony lived with dementia and finally found a welcoming aged care home.

Muslim drag queens: This documentary on Britain’s underground Muslim drag queen community asked questions such as, how do gay muslims reconcile their sexuality with their cultural identity and traditions?

Aged Care Assessment Service (ACAS) Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) inclusive guide sheets:


We are still Gay……

An evidence based guide to inclusive services for lesbian, gay, bisexual and trans people living with dementia:

https://backgroundss.files.wordpress.com/2013/08/rainbow-background-images.jpg Midsumma 2016

Would your organisation be interested in sharing an Information stall at Midsumma 2016?


On Sunday 17 January 2016, Midsumma will transform the Alexandra Gardens (on the southern banks of the Yarra River) into the queerest party in town, and this is your organisation's invitation to present yourself to an estimated 100,000+ queer-friendly people.

Discuss your interest with:

Nicci Reid - Mental health Practitioner - Ermha Ltd Head Office

1st floor Building G, 45 Assembly Drive, Dandenong South Vic 3175 (PO Box 8023, Dandenong Vic 3175)| P: (03) 9706 7388 | E: n.reid@ermha.org



The City of Melbourne’s Multicultural Hub is a friendly place where people from Melbourne’s many different cultures can get together to work, share and learn in a safe and supportive environment. It’s also a low-cost venue, with 14 rooms in various sizes available for hire for meetings, workshops, dancing and lots more. The Multicultural Hub is owned by the City of Melbourne and is managed by AMES, Victoria’s largest local provider of multicultural support services. Details: http://www.melbourne.vic.gov.au/CommunityServices/MulticulturalServices/multiculturalhub/Pages/MulticulturalHub.aspx

country fire authority (cfa)

Preparing multicultural communities for the upcoming bushfire season: Translated CFA publications are available.  Melbourne Fire Brigade (MFB) Multicultural Liaison Officers and Community Resilience teams work closely with multicultural communities and councils on integrated fire management planning.  http://www.cfa.vic.gov.au/about/other-languages/


Heatwave resources in community languages: Communication resources have been developed by the Department of Health and Human Services to encourage and educate people to be aware of the impact of extreme heat on human health.  The information is available in a range of formats and a number of languages. 

cota victoria

New information service for Chinese-language speaking Senior Victorians and their families. Seniors Information Victoria, as part of the Council on the Ageing Victoria (COTA) have commenced a new service whereby every Friday 10am to 1pm, Chinese-speaking volunteers will assist callers with information on a range of topics including pensions, seniors’ concessions, home care packages, local activities, housing options, health services for seniors and many more. It will be trialled for six months and if a success, will become a permanent Seniors Information Victoria service.


seniors rights victoria

ECCV Elder Abuse Project Update

Seniors Rights Victoria’s partner, the Ethnic Communities Council of Victoria (ECCV), is pleased to announce that its community education project to raise awareness of elder abuse in Victoria’s CALD communities has been extended for another three years. In 2015/16 it will be working with the Croatian and the Polish communities, including the Polish Jewish community.

As in previous years, it will develop culturally appropriate stories and messages, targeting older people and their families, delivered by trained bilingual educators.

Community education sessions continue to be delivered to the Greek, Chinese, Filipino, Macedonian, Turkish and Serbian communities. Over 3000 people have attended sessions to date. Issues being raised include the need for more information on Wills and Powers of Attorney, and techniques for having difficult conversations with adult children. Resources developed by this project are available here. http://eccv.org.au/projects/elder-abuse-prevention-in-ethnic-communities/


CultureMate: One-Stop cultural competence

A portal to comprehensive online information customised for industry sectors.

CultureMate is an innovative, information rich, industry specific, online portal to increase users' cross cultural competence. CultureMate provides a common platform with ever expanding entry points for different industries http://www.culturemate.com.au/

New booklet on HIV Health Promotion:

The Australian Federation of AIDS Organisations have developed this resource to engage with multicultural communities around HIV prevention, awareness and support. It lists over 70 health promotion programs and resources and is targeted at professionals working with community.


Dealing with it myself:

Multicultural Centre for Women’s Health has launched this project to support people from migrant and refugee backgrounds who are working and caring for an elderly or ill relative or friend. It’s designed to help people manage caring and employment responsibilities. They’re working with 5 communities, and from their stories, will create in-language resources and education sessions to help people in a similar situation. They are seeking Chinese, Arabic, Southern Slavic and Hindi-speakers. For details contact Rosi Aryal on 94180919

Employer toolkits - Building more inclusive workplaces:

A paper from the Brotherhood of St Laurence presents a review of 20 toolkits from Australian and international sources. It identifies what the toolkits offer to employers and how they address employment issues for young people, multicultural groups and mature-age jobseekers. http://www.bsl.org.au/knowledge/browse-publications/employer-toolkits-building-more-inclusive-workplaces/

Changes to Powers of Attorney.

A new Powers of Attorney 2014 Act commences in September. ECCV are having discussions on how best to communicate these changes to multicultural communities. 11 New language fact sheets are available from the Office of the Public Advocate. http://www.publicadvocate.vic.gov.au/power-of-attorney

Translated Power of Attorney Info Sheets – now in English too!

It’s the 2nd PDF in the list under the video here. http://www.justice.vic.gov.au/home/justice+system/laws+and+regulation/civil+law/powers+of+attorney+communication+toolkit


Victorian Aboriginal ‘Rethink Sugary Drink’ video!

An exciting video launched that challenges Victorian Aboriginal community members to reduce their sugary drink intake.… click on the link below to see the video


Victorian Aboriginal Corporation for Languages (VACL).

Established in 1994, VACL addresses issues of language loss and is the state body responsible for coordinating Community Language Programs throughout Victoria. The Corporation is focused on retrieving, recording and researching Aboriginal languages and providing a central resource on Victorian Aboriginal Languages with programs now looking at educational tools to teach the Indigenous community about language. Check-out various upcoming events and activities here.


Supporting the culture, health and wellbeing of Aboriginal residents:

The Echuca Regional Health Services Region has three times the number of Aboriginal people than the overall population. Glanville Village aged care facility in Echuca wants to support their residents' cultures, and their health and wellbeing through becoming more culturally appropriate. Glanville Village works with the Aboriginal co-operative Njernda, gaining insight into different needs and ceremonies in Aboriginal culture. Village management say engaging with elders is important to gain better understanding. Read more or contact Glanville Village to discuss what you could do to better support Aboriginal residents: http://www.erh.org.au/glanville-village.html

School disability resources enabled

New online resources have been developed by the Department of Education and Training to help families with children with disabilities or additional learning needs. Rock Solid has been developed in conjunction with Wurundjeri elder, Aunty Diane Kerr and Boonwurrung elder, Aunty Carolyn Brigg to address the specific needs of Aboriginal and Torres Strait Islander families.

According to the Department, the new Learning Together website will support families of students with a disability in Victorian primary and secondary schools, while Rock Solid is a first-of-its-kind website for Victorian Aboriginal and Torres Strait Islander families with school-aged or younger children with special needs. Read full story here http://www.psnews.com.au/vic/478/news/school-disability-resources-enabled


Unique Australian radio station provides music therapy for people with dementia. Silver Memories is a 24-hour radio station devoted to song from the ‘20s through to the ‘50s and old fashioned radio serials. It is proving to be a powerful tool in fighting the effects of dementia and you can read more here.


How can we improve housing and care for people with dementia?

Tailored and timely home modification and Home-based care are needed to allow people with dementia to age in place and live in the community. Integrated residential and day respite services will assist future transitions from in-home to residential care”.

This AHURI (Australian Housing and Urban Research Institute) Research & Policy Bulletin argues that tailored and timely home modification and home-based care are needed to allow people with dementia to age in place and live in the community. Integrated residential and day respite services will assist future transitions from in-home to residential care.

Aged and Dementia Workshops for family and friend carers 2015

The following sessions are for people who care for an older person and/or a person with dementia. 

We also have workshops and training for people in other care situations listed under separate headings. Courses listed are in date order. If you wish to peruse via category or topic, click on one of the headings to the right of the page. http://www.carersouth.org.au/training-education
Disability / NDIS


Keeping up to date with NDIS? – register with the following websites




Video brings the NDIS to life:

Two years into their NDIS experience, we visit NDIS participants. ‘Living My Plan 2’ catches up with them as they explain how the last year has been for them and where they want to take their NDIS plan next.


a monitor with n d i s, and pair of hands supporting a person with disability in their home.New information about NDIS and housing

Many people with disability find it difficult to live in affordable and accessible housing. Accessible housing is often more expensive and people with disability often have less money than most Australians. Accessible housing is also often harder to find. This means people with disability struggle to have a choice in where they live. This has meant young people with disability often live in nursing homes, or older people with disability live with their parents and families when they do not want to.

When the Commonwealth, New South Wales and Victorian governments recently signed the bilateral agreements for the full rollout of the NDIS, some more information about disability housing support was included in the documents. This housing news is the first new information on how the NDIS might help solve the housing problems of people with disability.


http://cdni.wired.co.uk/1920x1280/a_c/_86260094_ht_seasame_01_lb_151021_12x5_1600.png Sesame Street introduces first character with autism:

Sesame Street is introducing its first character with autism. Julia, a little yellow Muppet girl, is part of a campaign to reduce stigma surrounding the disorder. The Sesame Workshop, the non-profit organisation behind the TV show, also hopes that Julia will "help those who are dealing with autism". "If you're five years old, and see another kid not making eye contact with you, you may think that child doesn't want to play with you. But that's not the case," executive vice president Sherrie Westin told People Magazine. "We want to create greater awareness and empathy."

Read full story http://www.wired.co.uk/news/archive/2015-10/23/sesame-street-autistic-muppet

ride-sharing apps like uber are currently subject to a queensland government review.

Uber trials new Brisbane service for passengers with wheelchair

Uber is trialing wheelchair access vehicles in its Brisbane service, as the ride-sharing platform tries to combat claims it does not cater for disabled passengers.

The three-day trial began on Tuesday and coincided with the National Disability Insurance Scheme Conference being held in South Brisbane. Read full story

Uber opens doors to disabled drivers

The ride-sharing service Uber announced yesterday it would open its doors to people with disabilities, and hopes thousands will sign up as drivers. Uber said it would partner with Enabled Employment—an innovative start-up run by people with a disability, for people with a disability.

Former Australian Disability Discrimination Commissioner Graeme Innes joins Fran Kelly on RN Breakfast. http://www.abc.net.au/radionational/programs/breakfast/uber-opens-doors-to-disabled-drivers/6800542
see caption

3D printing creates major breakthrough for people with vision disabilities

3DPhotoWorks LLC, with support from the National Federation of the Blind, announces a 3D printing process that allows people who are blind to “see” fine art, diagrams, and other images. This recently patented process converts any conventional painting, drawing, collage or photograph into a 3D Tactile Fine Art Print. Prints have length, width, depth, and texture and are available in sizes up to 60″ x 120″.

Read full story http://globalaccessibilitynews.com/2015/10/27/3d-printing-creates-major-breakthrough-for-people-with-vision-disabilities/
jax jacki brown:

The problem with #EndTheAwkward campaign about sex and disability

Scope UK are currently running a campaign called #EndTheAwkward, prompted by a recent study that found that two thirds of people feel awkward around people with disabilities. Furthermore, only 5 per cent had ever asked a person with a disability on a date. The campaign aims to reduce how uncomfortable people feel around those with disabilities and to stimulate discussion of sex and disability. Read full story http://www.dailylife.com.au/news-and-views/dl-opinion/the-problem-with-endtheawkward-campaign-about-sex-and-disability-20151026-gkio3t.html


Melbourne Cup 2015: Stevie Payne making strapping cool again

Being a strapper has never been so cool. Stevie, who has Down syndrome, led his sister onto the stage for Saturday night’s barrier draw, onto the track on Prince Of Penzance and then led her back into the winner’s stall and Australian racing folklore. Has there been a more inspiring moment on a racetrack anywhere?


communication access logo

The Journey to Becoming Communication Accessible

The Frankston Visitor Information Centre supports tourism in the Frankston and Mornington Peninsula region.  Over 95,000 people from all parts of Australia and overseas come into the Centre each year.  The Centre is run by 4 paid staff (1 full time and 3 part-time) and 32 volunteers.  The Centre has a paid up membership of 260.  Members businesses are promoted and advertised by displaying their goods or brochures at the Centre.

The Frankston Visitor Information Centre has won both the RACV Victorian Tourism Award and the Australian Tourism Award for 2012 and 2013.  Natalie Nash, the Visitor Information Centre Officer, spoke briefly about their journey to becoming accessible at the Victorian Tourism Summit in August 2013.  Following that she received a number of enquiries from other Visitor Information Centres asking how they could become accessible. 

In November 2013 the Centre became communication accessible and now proudly displays the Communication Access Symbol making it the first Visitor Information Centre to do so.

To become communication accessible the Centre worked in partnership with Zita Canning from the Peninsula & South East Regional Communication Service.
The following steps were completed:

  • Management completed the Self-Assessment Questionnaire to identify areas that needed to be improved to become communication accessible.

  • Staff and volunteers attended a Listening and Learning to Communicate with Everyone (LACE) training session.  This has improved customer service and staff confidence when interacting with people who have communication difficulties.

  • Picture symbols were designed to extend the tourism symbol set already available.  The Centre will be advocating to Victorian Tourism that the existing tourism symbol set be expanded and used consistently across the sector.

  • 2 communication boards and an alphabet board were developed and produced. These are clearly displayed at the front desk and on the wall of the Centre.

  • The physical layout of the Centre was improved by placing display stands, tables and shelves in a way that allows people to see everything without having to negotiate up and down aisles.  Wheelchairs can now move freely through the Centre.

  • The pamphlet display was grouped into categories which are identified by a picture symbol.  This enables people to scan for the category they are interested in and then see all the businesses in the region they can access.

photo 1frankston visitor centre where
Pamphlet display & Communication boards are displayed at front reception

The staff and volunteers of the Frankston Visitor Information Centre reported that they had found the journey to becoming communication accessible an enjoyable and rewarding experience.

The Centre plans to promote to members that they become communication accessible. This would include staff training and developing resources such as communication boards, picture menus and ‘easy to read’ pamphlets.

By Zita Canning

Peninsula & South East Regional Communication Service - Peninsula Health

Organisations can contact Zita zcanning@phcn.vic.gov.au or 97881243 to discuss options for becoming communication accessible.


My Aged Care

my aged care, australian government, department of social services


Phone: 1800 200 422
Department of Social Services


Phone: 1300 653 227
HACC bilateral agreement signed!

After extensive negotiations and persistent advocacy by the State (strongly supported by the MAV), a bilateral agreement on transition responsibilities was signed by the Victorian and Commonwealth governments on 16 Sept. The agreement commits both governments to ensuring the HACC service system for older people is stable for at least three years. This includes guaranteed funding and no re-tendering of services from 1 July 2016 to 30 June 2019, and the transfer of funding and administration of HACC services for older people to the Commonwealth Department of Social Services from 1 July 2016.

My Aged Care (MAC) info in 18 languages. Launched on 1 July, this new portal is part of the federal government’s aged care system reform and the government have translated key information, available. Callers can also free-call My Aged Care through the Translating & Interpreting Services (TIS National) - 131 450

What's new for My Aged Care

17 October 2015 – summary of My Aged Care changes now available

Changes were made to My Aged Care on 17 October 2015 to improve the flow of clients through My Aged Care and increase the usability of the system. A summary of changes to the My Aged Care system is available. https://www.dss.gov.au/ageing-and-aged-care/aged-care-reform/my-aged-care/summary-of-my-aged-care-system-changes-october-2015

Department of Health and Human Services – Information updates

state government victoria

Transition of HACC services

The Victorian and Commonwealth Governments recently signed the agreement on transitioning responsibilities for aged care and disability services in Victoria. This agreement includes the transfer of HACC services for people aged 65 and over (50 and over for indigenous people) to the Commonwealth for funding and management from 1 July 2016.

Fact sheets are available for both Service Providers and Clients can be found by clicking the links below: https://gallery.mailchimp.com/6349f8bdd040701194427c54f/files/HACC_Provider_Factsheet_16_September_2015.pdf https://gallery.mailchimp.com/6349f8bdd040701194427c54f/files/HACC_Client_Factsheet_16_September_2015.pdf
Further information will be posted on the DHHS Transition webpage as it comes to hand. http://www.health.vic.gov.au/hacc/transition/

If you have any questions, you can contact the DHHS HACC Transition Team by emailing HACCtransition@dhhs.vic.gov.au or the DHHS program and service advisor in your DHHS regional office.

Victoria partial transition into My Aged Care: 1 July 2015 – Interaction with My Aged Care, Referral Pathways & FAQ

My Aged Care: Victorian demonstration project – Information update 6 June 2015

My Aged Care – Information Update for Victorian HACC Assessment Services – 5 June 2015

Home and Community Care (HACC) in Transition: Newsletter – 3 June 2015

Do you know where to go to make a complaint or to direct a client?

Age Discrimination Commissioner (Commonwealth)

The Age Discrimination Commissioner is responsible for raising awareness of age discrimination, educating the community about the impact of age discrimination and monitoring and advocating for the elimination of age discrimination across all areas of public life.

Website: www.humanrights.gov.au/about/commissioners/age-discrimination-commissioner-hon-susan-ryan-ao
Phone: 1300 656 419

Aged Care Complaints Scheme

The Aged Care Complaints Scheme provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, including: residential care, home care packages ad Home and Community Care (HACC).

Website: www.agedcarecomplaints.govspace.gov.au/about-us/about-the-scheme
Phone: 1800 550 552

Aged Care Commissioner (Commonwealth Government)

The Commissioner is able to review certain decisions made by the Aged Care Complaints Scheme and to examine complaints about the Scheme's processes for handling matters under the Complaints Principles 2011.

Website: www.agedcarecommissioner.gov.au
Phone: 1800 500 294

Disability Services Commissioner (Victoria)

The Disability Services Commissioner works with people with a disability and disability service providers to resolve complaints.

Website: www.odsc.vic.gov.au
Phone: 1800 677 342

Office of the Health Services Commissioner

The Office of the Health Services Commissioner helps people make their concerns known to health service providers, assesses and clarifies problems, conciliates and assists in the resolution of complaints and recommends improvements in services.

Website: www.health.vic.gov.au/hsc
Phone: 1800 136 066

Privacy Victoria

Privacy Victoria regulates how Victorian government agencies and local councils handle personal information.
They do not deal with issues relating to the private sector and medical or health records, but they can assist in directing you the right place.

Website: www.privacy.vic.gov.au
Phone: 1300 666 444

Taxi Services Commission

The Taxi Services Commission, which took over from the Victorian Taxi Directorate as regulator of Victoria's taxi industry on 1 July 2013, is responsible for the progressive roll out of the reforms outlined in the Victorian Government Response to the Taxi Industry Inquiry.

Website: www.taxi.vic.gov.au/taxi-reform
Phone: 1800 638 802

Seniors Rights Victoria

Seniors Rights Victoria (SRV) is a free and confidential telephone, legal, referral and advocacy service on elder abuse prevention. Watch the Learn about Seniors Rights Victoria video online.

Website: www.seniorsrights.org.au
Phone: 1300 368 821 (from 10am to 5pm Monday to Friday).

Victorian Equal Opportunity and Human Rights Commission

The Victorian Equal Opportunity and Human Rights Commission helps people resolve complaints of discrimination (including discrimination based on age), sexual harassment, victimisation and racial or religious vilification through a free, fair and timely dispute resolution service with the aim of achieving a mutual agreement.

The Commission also educates people about the rights and responsibilities contained in the Charter of Human Rights but it does not deal with complaints about the Charter.

Website: www.humanrightscommission.vic.gov.au
Phone: 1300 292 153

Ombudsman Victoria

The Ombudsman promotes excellence in public administration in Victoria and seeks to ensure the highest possible standards of public sector service delivery to all Victorians.

Phone: 1800 806 314

Energy and Water Ombudsman

The Energy and Water Ombudsman (Victoria) has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their providers.

Website: www.ewov.com.au
Phone: 1800 500 509

Public Transport Ombudsman

The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.

Website: www.ptovic.com.au
Phone:1800 466 865

HACC Chisholm Training Calendar https://hacc.chisholm.edu.au/Training

Phone 1300 653 796.

To receive regular HACC training updates email: Philip Davey Philip.Davey@chisholm.edu.au

Southern Region

HACC Calendar November/ December 2015
Manage Challenging Behaviours
25 November @ Chisholm Berwick and 2 December at Chisholm Berwick

Get more information and enrol in this free course HERE

Work Effectively With Culturally Diverse Clients and Co-workers
13 November @ Elsternwick Club.
Get more information and enrol in this free course HERE
Recognise and Respond To Suspected Abuse Of Vulnerable People
30 November @ Chisholm Frankston
Get more information and enrol in this free course HERE

Building Aboriginal Cultural Competence – Foundation Program
15 December @ Melbourne City Mission South Melbourne
Get more information and enrol in this free course HERE


National Disability Insurance Scheme in Victoria

Implications for local government and our communities:

When: Wednesday 11 November 2015 9:30AM - 12:30PM

Where: Melbourne Town Hall, 90-120 Swanston Street, Melbourne, 3000

RSVP: Monday 9 November 2015

This event is booked out. Email events@mav.asn.au to join the waiting list.



Australasian Society for Intellectual Disability (ASID) Conference
11–13 November
; Crown Promenade Southbank, Melbourne



Film screening - Alive inside

Compelling and invigorating, witness this magical, non-medical story of the therapeutic power of music to reawaken memories for those who experience dementia.

A joyous cinematic exploration of music's capacity to reawaken our souls and unearth the inner most parts of our humanity. Filmmaker Michael Rossato-Bennett chronicles the work of Social Worker Dan Cohen, an advocate for the use of music therapy for people with dementia. This film features the astonishing experiences of individuals who have been revitalised through the simple experience of listening to music.

When: Wednesday 11 November
Where: Shirley Burke Theatre
64 Parkers Rd, Parkdale
Cost: Free
Bookings Essential: 9556 4440


Accessibility Weekend will be held on 14 and 15 November 2015.
Now in its 11th year, Accessibility Weekend sees attractions across Victoria open their doors for free to people with a physical disability who use a wheelchair and their carer.

Access can have a huge impact on inclusion and participation for people living with a physical disability. Accessibility Weekend aims to highlight the importance of accessible communities and celebrates attractions across Victoria who have made a commitment to providing access to people with physical disabilities.

Accessibility Weekend is a celebration of the importance of community access and inclusion. With many venues participating, Accessibility Weekend is great opportunity for people who use a wheelchair to enjoy local attractions for FREE!
Accessibility Weekend sees attractions across Victoria open their doors for free to people with a physical disability who use a wheelchair and their carer. http://accessibilityweekend.com.au/


Polish festival @ Federation Square

Bringing a taste of Poland to Melbourne. Sunday, 15 November 10am to 5pm. Federation Square Melbourne. http://www.polishfestival.com.au/

https://qld.fightdementia.org.au/sites/default/files/blockimages/ybm-5-simple-steps.png FREE!! INFORMATION SESSION ‘YOUR BRAIN MATTERS’

Help reduce your risk of developing dementia!

Come to a FREE Information Session to hear the five simple steps developed by Alzheimer’s Australia to maximise your brain health to potentially reduce your risk and live a brain healthy life.
WHEN: Monday 16 November 2015

WHERE: St Kilda Town Hall (Auditorium)

TIME: 1.45-2.00pm (Refreshments) 2.00pm-3.00pm (Session)

WHO: Seniors and/or their carers.

Topics to be covered include:

  • Key functions of the brain

  • What dementia is

  • Non-changeable versus changeable dementia risk factors

  • Strategies for the brain, body and heart and their beneficial impact on risk

REGISTRATION ESSENTIAL: Please call Annemaree or Ali on 9209 6397 by 9 November 2015
Trauma and Psychological Interest Group (TAPIG) seminar, 16 Nov, 6-8.30pm, $30, Melbourne.

The topic is "A model of Intervention for Culturally And Linguistically Diverse Backgrounds” and will be based on the multi-modal delivery of a strength-based approach to multicultural communities when dealing with trauma. 2 CPD points. Register here. https://events.psychology.org.au/ei/getdemo.ei?id=1619&s=_5CK0SP3CL

FREE Diversity training available to aged care staff - Tuesday 17 November
The kaleidoscope of Diversity in Health Care

RDNS South Site, 609-611 South Road, Bentleigh East

The RDNS Institute has received funding from the Commonwealth Department of Social Services to develop a diversity training workshop for community aged care staff and their managers.   It is to be rolled out nationally next year to 600 aged care workers. The training is designed to inform the practice of individual community aged care workers, to improve the client journey, and benefit the organisation through assisting with meeting accreditation standards and developing/implementing diversity plans.

The training workshop will be in two parts:
Part 1 - morning workshop 11:30am- 4:30pm
Duration: five hour session in the morning

Participants:  front line staff - a range of key staff that work together for improved client outcomes, particularly around client care plans For example Assessment Officers, Home Care supervisors and Community Care Workers.
Aim:   the session will raise awareness of diversity characteristics among older people and how diversity may affect equitable access to services and the client journey through the service coordination stages

Part 2 - afternoon workshop 3:30pm – 6:00pm
Duration:  three hour session in the afternoon
Participants:  manager/s of those participating in the morning session.  
Aim:  to create awareness of strategies to support change within your organisation to better respond to clients with diversity characteristics, and strategies for working with the local service system. The morning and afternoon workshops will overlap for one hour.
To enrol in the course contact RDNS Education & Learning Centre on 95365251 educationandlearning@rdns.com.au


Optimising exercise programs for older people to improve balance and prevent falls:

Back by popular demand, this seminar has been developed by leading falls prevention researchers and health professionals to address these challenges faced by the health and fitness industry. The seminar will provide delegates with practical tools and information on effective falls prevention exercise programs and

public health messages.

Date: Thursday 19th November 2015

Time: 2:00pm—5:30pm (registration opens 1:30pm)
Venue: AMREP Education Centre, Ground Floor
Alfred Hospital, 55 Commercial Road, Melbourne VIC 3004
Cost: $250.00 (incl. GST) per person


Macedonian cultural festival

Showcasing the rich culture of Macedonia through music, singing, dancing and Macedonian traditional food. Sunday, 22 November 10am to 5pm. Commonwealth Reserve Williamstown, Hobsons Bay. http://www.macedonianculturalfestival.com.au/

Victorian Advance Care Planning Strategy Implementation Forum (24 Nov)

National Advance Care Planning and End of Life Conference (25 Nov)

The forums in Melbourne are being held "back to back" to increase networking and the opportunity for people to attend both events. The Victorian forum will showcase state projects that have been undertaken in past 12 months. These projects are developing much needed resources and providing new information about how we view advance care planning. Victorian residents attend this day forum for free, courtesy of DHHS.

Visit http://advancecareplanning.org.au/ for preliminary programs and registration or see attached flyer.

No Excuse for Abuse – Jewish Taskforce Against Family Violence (JTAFV) breakfast,

24 Nov, St Kilda.

All funds raised from this White Ribbon Day Community Breakfast will enable JTAFV to continue running community education and primary prevention programs aimed at educating people about the cycle of violence and ending the silence surrounding the abuse. It will be attended by Assistant Commissioner, Family Violence Command, Dean McWhirter and Crime Reporter, John Silvester.

Practice Exchange Forum; Responding to CALD women and children who have experienced family violence, 24 Nov, Preston. Northern Integrated Family Violence Services invites you to join colleagues across multicultural and mainstream services to share knowledge and practice to better engage and respond to women who have experienced family violence. Free. Details and registration: https://www.eventbrite.com.au/e/practice-exchange-forum-responding-to-cald-women-who-have-experienced-fv-tickets-19217957428
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Out & About Fun Day
29 November; 12–4pm; Aughtie Drive, Albert Park, VIC
100 per cent accessible event for people of all ages and abilities. FREE ENTRY


international day of people with disability

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