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Indexes_for_Each_Trait__Index'>Appendix: Items and Indexes for Each Trait
1. Most employees are highly involved in their work.
2. Decisions are usually made at the level where the best information is available.
3. Information is widely shared so that everyone can get the information he or she needs when it's needed.
4. Everyone believes that he or she can have a positive impact.
5. Business planning is ongoing and involves everyone in the process to some degree.
6. Cooperation across different parts of the organization is actively encouraged.
7. People work like they are part of a team.
8. Teamwork is used to get work done, rather than hierarchy.
9. Teams are our primary building blocks.
10. Work is organized so that each person can see the relationship between his or her job and the goals of the organization.
11. Authority is delegated so that people can act on their own.
12. The "bench strength" (capability of people) is constantly improving.
13. There is continuous investment in the skills of employees.
14. The capabilities of people are viewed as an important source of competitive advantage.
15. Problems often arise because we do not have the skills necessary to do the job.*
16. The leaders and managers "practice what they preach."
17. There is a characteristic management style and a distinct set of management practices.
18. There is a clear and consistent set of values that governs the way we do business.
19. Ignoring core values will get you in trouble.
20. There is an ethical code that guides our behavior and tells us right from wrong.
21. When disagreements occur, we work hard to achieve "win-win" solutions.
38. All members have a deep understanding of customer wants and needs.
39. The interests of the customer often get ignored in our decisions.*
40. We encourage direct contact with customers by our people.
41. We view failure as an opportunity for learning and improvement.
42. Innovation and risk taking are encouraged and rewarded.
43. Lots of things "fall between the cracks".*
44. Learning is an important objective in our day-to-day work.
45. We make certain that the "right hand knows what the left hand is doing."
Strategic Direction & Intent
46. There is a long-term purpose and direction.
47. Our strategy leads other organizations to change the way they compete in the industry.
48. There is a clear mission that gives meaning and direction to our work.
49. There is a clear strategy for the future.
50. Our strategic direction is unclear to me*
Goals & Objectives
51. There is widespread agreement about goals.
52. Leaders set goals that are ambitious, but realistic.
53. The leadership has "gone on record" about the objectives we are trying to meet.
54. We continuously track our progress against our stated goals.
55. People understand what needs to be done for us to succeed in the long run.
56. We have a shared vision of what the organization will be like in the future
57. Leaders have a long-term viewpoint.
58. Short-term thinking often compromises our long-term vision.*
59. Our vision creates excitement and motivation for our employees.
60. We are able to meet short-term demands without compromising our long-term vision.
*Items in italics are worded negatively in the survey. Responses are reversed for analytic purposes.
Appendix: Effectiveness Questions: Comparing the performance of your organization with others in the industry, how would you assess your company performance in the following areas? Please mark one response per item.