Cms recommendation Report


Appendix Four : Issue Register



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Appendix Four : Issue Register



http://teams.admin.uwa.edu.au/sites/projectserver_114/Identification/Architecture/CMS%20Evaluation%20Issues%20Register.doc


Ref

Description

Options

Action

Owner

Completion date

Status

1

Infrastructure

Insufficient hardware with adequate support will result in failure of the University website and project deliverables.



Ensure a failover website (using HTTrack) is setup on a separate web server(s) which would keep disruption to a minimum whilst hardware is serviced or replaced.

ITS to setup failover website after system is implemented.

ITS

After system implementation.

Open

2

Server capacity / Size of database

How much space is required needs to be determined. Enabling rollback requires a large amount of sever space and the large size of the database may result in performance issues.



Setup automated backups to tape and screenshot captures of the website to fulfil Sate Records Act requirements.

Setup rollback to delete versions of content older than a specified date.



ITS / Web Office to setup and configure during system implementation.

ITS / Web Office

Upon system implementation / configuration.

Open

3

Integration with a university portal

It has not been established how portal / CMS integration will be setup.




Ensure the Portal Project Board are aware of the issue.

Establish regular liaison between the University Website Project and Portal Project.



Brian Poleykett to oversee and devise the method or portal / CMS integration as Project Manager of the University Portal Project.

Web Office to perform CMS testing for Brian Poleykett as required.



Brian Poleykett

Web Office



Upon implementation of the University portal.

Open

4

Metadata functionality

MySource Matrix doesn’t have automated metadata functionality. Entering the required metadata manually would:



  • potentially delay the project.

  • potentially introduce errors.

Investigate integrating MySource Matrix with an automated metadata tool (such as Interwoven Meta Tagger) to automatically populate metadata for all pages avoiding a lengthy and error prone manual process.

Project working party to investigate integrating MySource Matrix with a similar tool. Help could be sought from local Interwoven partners Change Corp.

Grant Malcolm

Fiona Reilly



Prior to system acquisition.

Open

5

Governance

The project will fail to meet specified objectives if Faculties and other University bodies do not adhere to the governance structure.



Develop comprehensive communication plan that outlines benefits and Vice Chancellor support for the project.

Develop comprehensive training and support programs for staff.



Project working party to develop and deliver communication plan.

Web Office to develop and deliver training program in conjunction with the project working party (who exactly?).



Grant Malcolm

Fiona Reilly

Web Office


Upon implementation of system.

Open

6

Ignoring industry leading CMS products
There may be other systems that meet or exceed our requirements but will be excluded from further evaluation should MySource Matrix be implemented.

Compare CMS products via http://cmsmatrix.org.

Seek references from clients of Interwoven TeamSite – documented by Gartner as an industry leading CMS.




References, a demonstration and screen shots have been acquired from Interwoven TeamSite clients (DoJ, Monash).

It has been determine that the editing interface of Interwoven is less desirable than that of MySource Matrix.



Sarah Delfante

Grant Malcolm

Fiona Reilly


Upon evaluation of upgrade – completed

Fri 25/05/07.



Closed

7

Website Analytics
The system may not be able to provide comprehensive enough analytical information. Open source products AW Stats and Webalizer do not provide click through paths.

Investigate / implement alternative software –licenses may need to be purchased.


Project working party to investigate and implement software that will meet all requirements.

Fiona Reilly

Upon implementation of system.

Open

8

Upgrade

It is confirmed that MySource version 4 will be released in 2008. Will it be acceptable to upgrade / migrate again in 3-5 years?



Develop plans and begin preparation to upgrade to MySource Version 4 at the optimum time and before MySource Matrix support is discontinued.

Web Office to develop plans and begin preparation for the next upgrade.

Web Office

Upon completion of the project.

Open

9

Content Migration

  • Sufficient resources and skills are required to migrate the University websites.

  • The extent of data cleansing and formatting required to migrate is unknown.

Pilot the migration of several University sites to determine resources, time, skill and the extent of data cleansing and reformatting required.

Then determine if the full migration can be done manually to deadline or if scripts supplied by Squiz should be used to automatically perform the migration.



Fiona Reilly to oversee the pilot and determine resources, time, skill and the extent of data cleansing and reformatting required.

Decide whether Squiz scripts will be beneficial after the pilot.



Fiona Reilly.

Pilot 1 scheduled for?

Open

10

Training of staff

  • Extensive training and retraining will be required.

  • Project budget may not specify the extent of resources required for this.

  • Project success is dependant effective training and adequate numbers of trained staff.

Develop comprehensive training and support programs for existing staff.

Develop recruitment processes targeted at acquiring and retaining staff with appropriate levels of skill and web expertise.



Web Office to develop and deliver training program in conjunction with the project working party (who exactly?).

Web Office

Project Working Party (who exactly?)



Upon implementation of system.

Open

11

CMS as a delivery platform
The system may not be able to separate content management from delivery i.e. CMS downtime would result in the website being down.

Ensure a failover website (using HTTrack) is setup on a separate web server(s) which would keep disruption to a minimum whilst hardware is serviced or replaced.

ITS to setup failover website after system has been implemented.

ITS

After system implementation.

Open

12

Accessibility

Visually impaired staff will not be able to use the admin interface of MySource Matrix.



It is possible to create templates that allow web-accessible editing through the front-end ‘simple edit’ interface.

Web Office to develop and test web accessible ‘simple edit’ templates.

Web Office

Upon implementation of system.

Open



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