Operational change management brings discipline and quality control to IS. Attention to governance and formal policies and procedures will ensure its success. Adopting formalised governance and policies for operational change management delivers a more disciplined and efficient infrastructure. This formalisation requires communication; the documentation of important process workflows and personnel roles; and the alignment of automation tools, where appropriate. Where change management is nonexistent, it is incumbent on IS’s senior management to provide the leadership and vision to jump-start the process. By defining processes and policies, IS organisations can demonstrate increased agility in responding predictably and reliably to new business demands.
(hereafter called ‘the company’) management has recognised the importance of change management and control and the associated risks with ineffective change management and control and have therefore formulated this Change Management and Control Policy in order to address the opportunities and associated risks.