Change Management and Control Policy


Contents 1Introduction 3



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Contents


1Introduction 3

2Scope 3

3Purpose 3

4References and definitions 4

4.1Normative references 4

4.2Definitions and abbreviations 4

4.2.1Audit trail 4

4.2.2Information resources 4

4.2.3Abbreviations 4



5Policy 5

5.1Preamble 5

5.1.2Operational Procedures 5

5.1.3Documented Change 5

5.1.4Risk Management 6

5.1.5Change Classification 6

5.1.6Testing 6

5.1.7Changes affecting SLA‘s 6

5.1.8Version control 6

5.1.9Approval 6

5.1.10Communicating changes 6

5.1.11Implementation 6

5.1.12Fall back 7

5.1.13Documentation 7

5.1.14Business Continuity Plans (BCP) 7

5.1.15Emergency Changes 7



5.1.16Change Monitoring 7

6Roles and Responsibilities 8

7Compliance 10

8IT Governance Value statement 10

9Policy Access Considerations 10



  1. Introduction

        1. Operational change management brings discipline and quality control to IS. Attention to governance and formal policies and procedures will ensure its success. Adopting formalised governance and policies for operational change management delivers a more disciplined and efficient infrastructure. This formalisation requires communication; the documentation of important process workflows and personnel roles; and the alignment of automation tools, where appropriate. Where change management is nonexistent, it is incumbent on IS’s senior management to provide the leadership and vision to jump-start the process. By defining processes and policies, IS organisations can demonstrate increased agility in responding predictably and reliably to new business demands.

        2. (hereafter called ‘the company’) management has recognised the importance of change management and control and the associated risks with ineffective change management and control and have therefore formulated this Change Management and Control Policy in order to address the opportunities and associated risks.



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