Complete pertinent forms for employment, such as a resume, a job application, a W-4 form.
Demonstrate job interview techniques.
Trainee avoids misrepresentation, slander, violating client confidentiality, substandard patient care, substance abuse, or animal abuse/neglect.
Demonstrates acceptable work habits and attitude.
Explains the veterinarian-client-patient relationships.
Recognizes the importance of keeping their credentials current with continuing education credits.
Recognizes and adheres to the governing laws for veterinary medicine in Florida.
Conforms to safety and professional dress code by dressing in well- fitting scrubs or uniforms, closed- toed shoes, avoids excessive or loose jewelry, or excessive and visible body-piercings or tattoos, avoids long or fake nails, and keeps hair short or tied back.
Actively observe his/her working environment and animals promptly reporting observations and concerns to the veterinary technician or veterinarian as needed.
Demonstrate initiative to complete tasks as delegated.
Accurately follow both oral and written instructions.
Resolve complaints or conflicts with either pet owners/clients or co-workers in a professional manner.
Explain the forms of communication including verbal-spoken; nonverbal- body language, and written.
Utilize appropriate communication skills including courtesy, kindness, patience, tactfulness, sympathy, empathy, and active listening skills.
Differentiate between animal welfare and animal rights – the students will be able to:
Define animal welfare and animal rights.
Compare and contrast between animal welfare and animal rights.
Identify animal welfare and animal rights advocate groups.
Debate current events concerning animal welfare and animal rights.
Describe animal cruelty and the consequences of cruel treatment of animals.
Explain the role of animals in research – the students will be able to:
Describe the history of the role of animals in research.
Discuss medical advances made possible through the use of animals in research.
Define USDA and explain its roles in using animals for research.
Describe the role of the Institutional Animal Care and Use Committee (IACUC) with regard to animal research facilities.
Explain the controversy over using animals in research.
Identify organizations that are in favor of and those that are against the use of animals in research.
Develop a personal position on the use of animals in research and support that position.
Explain how biotechnology has affected animal research.
Debate the use of cloning for research purposes.
Maintain and analyze records – the students will be able to:
Maintain and analyze animal records.
Discuss the legal requirements of maintaining animal health records, and maintain and analyze animal health records.
Maintain and analyze basic business records (inventory, depreciation, receipts, expenses), using computer applications.
Demonstrate knowledge of and ability to schedule appointments.
Demonstrate knowledge of admissions and discharges for boarders or non-medical cases.
Demonstrate filing and retrieving of records from both numerical and alphabetical filing systems.
Demonstrate knowledge of computer and keyboarding skills.
Demonstrate knowledge of data collection from organized records.
Recognize that medical records are legal documents and must meet the following legal requirements: (1) establish veterinarian-client-patient relationship, (2) contain owner and patient information, (3) contain patient history, and (4) contain contemporaneously written medical procedures.
Demonstrate knowledge of proper telephone skills.
Demonstrate the ability to follow oral and written directions.
Describe the duties of an office or hospital staff member as outlined by NAVTA which includes:
Greet pet owner/client, identifies his/herself by name and as veterinary assistant in a professional manner.
Obtain or confirm pet owner/client and pet information including pet owner/client’s name, address and phone numbers; pet’s name, species, breed, color, sex and neutered/not neutered, and age or birth date.
Discuss process for recording new information and/or confirms existing information on medical record using appropriate medical terminology and concise notations. Include current date and reason for appointment.
Obtain and record the pet’s vital signs (TPR, MM, & CRT) and weight with minimal restraint to the pet.
Leave the exam room courteously indicating the veterinarian will be right in.
Explain the importance of client/patient confidentiality.
Generalize the basic use of practice management software.
Demonstrate knowledge of preventive medicine and disease control – the students will be able to:
Describe the importance of preventive medicine for animal health.
Differentiate between healthy and sick animals.
Describe common infectious and noninfectious diseases of animals to include bacterial, viral, fungal, prion and zoonotic.
Describe vaccinations available for disease prevention and vaccination procedures.
Describe isolation or quarantine procedures for new or sick animals.
Describe methods of preventive medicine and quarantine for disease control in a kennel, cattery, paddock, rabbitry, and zoo.
Discuss the terms immunology and active and passive immunity as it applies to disease and vaccination.
Describe concepts for periodic health check-up.
List and discuss common zoonotic diseases.
Demonstrate proper sanitation techniques for an examination room, hospital facilities, surgical suites, kennel, cattery, paddock, rabbit hutch, and zoo.
Keep assigned work areas clean and organized.
Explain sanitary procedures including physical cleaning, disinfecting, and sterilizing.
Demonstrate proper cleaning protocols for kennels, runs, and enclosures including cleaning and disinfecting all sides of the kennel (floor, ceiling, walls, & door) and all items in the kennel (bowls, blankets, toys, etc).
List precautions to take when mixing or using multiple cleaning and disinfecting agents i.e. NEVER mix bleach with ammonia containing cleaners or disinfectants.
Change bedding materials in a timely and efficient manner.
Demonstrate of the proper disposal of bedding and waste materials.