Title: Sport Industry Environment



Download 46.45 Kb.
Date conversion15.05.2016
Size46.45 Kb.




Type: MT

Title: Sport Industry Environment

1. Match each statement with the internal environmental factor it pertains to.

a. We take these chemicals and make them into a liquid, which then goes into these molds. When it’s hard, we’ve got golf balls. = systems process

b. We deliver pizza and buffalo wings to the basketball tournament. = mission

c. The people here make this team what it is. = resources

d. As we grew, we added a new department for human resources services. = structure

e. Management does not trust us. All the major decisions around here are made by top-level managers. = management


Type: MT

Title: Sport Industry Environment

2. Identify each statement by its external environmental factor.

a. Some critics blame the media for the escalating salaries of Major League Baseball players. = society

b. At one time Nike was the coolest sneaker company, but then others came along and took some of its market share. = competition

c. I applied for a loan to start my own dance company, but I might not get it because money is tight these days, and the bank may not provide a loan. = economy

d. Team owners have threatened to fire the general manager if the team doesn’t improve this year. = shareholders

e. Management was going to sell our team to Disney, but the feds said that would be in violation of antitrust laws. = governments


Type: MT

Title: Sport Industry Environment

3. Identify each statement by its stakeholder.

a. We’re going to fight this—we do not want a baseball stadium in downtown! = society

b. I bought an ice-level seat for the hockey game. The glass shattered in my face when a player was checked into the boards, causing me injury. = customers

c. The town board is very political, so you have to play games if you want to get a liquor license for home games. = government

d. I’m sorry to hear your retail sales are down at your sporting goods stores, because that means we’ll have to cut back production on team T-shirts. = suppliers

e. I bid on the job, but another printer got the contract to print the programs for home games. = competitors


Type: MT

Title: Sport Industry Environment

4. Identify each statement by its level of social responsibility.

a. We agree—a Boys & Girls Club downtown would help develop new sport programs in our city. We’ll give you US$1,000 to get the ball rolling. = social reaction

b. I’m disappointed with the reading levels of players coming from our local high school. Betty, I want you to contact the principal and see if you can work together to develop a program to improve reading skills. = social involvement

c. Bill, the auditor will be here next week, so we’d better make sure that the hockey equipment we took from inventory does not show up as missing. = social obstruction

d. We reviewed factory workers’ hourly labor rates in Vietnam because of the bad press we were receiving. Now we pay higher than the minimum wage in Vietnam, which is more expensive for our company. = social reaction

e. As of June 1 the new regulations go into effect. We will have to cut the amount of waste we dump into the river by half. Get the lowest bidder to pick up the other half and dispose of it. = social obligation


Type: E

Title: Sport Industry Environment

5. Describe the five components of the internal environment.

a. Management refers to the people responsible for an organization’s performance. Mission is the organization’s purpose or reason for being. The organization uses human, physical, financial, and informational resources to accomplish its mission. The systems process is the organization’s method of transforming inputs into outputs. Structure refers to the way in which the organization groups its resources to accomplish its mission.


Type: E

Title: Sport Industry Environment

6. Explain the two primary principles of total quality management.

a. The two primary principles of total quality management are to (1) focus on delivering customer value and (2) continually improve the system and its processes. To be successful, businesses must continually offer value to attract and retain customers. Without customers you don’t have a business.


Type: E

Title: Sport Industry Environment

7. Explain how factors in the external environment affect the internal business environment.

a. Customers should determine what products the business offers, for without customer value there are no customers or business. Competitors’ business practices, such as features and prices, often have to be duplicated to maintain customer value. Poor quality inputs from suppliers result in poor quality outputs with no customer value. Without a qualified workforce, products and services will have little or no customer value. Shareholders, through an elected board of directors, hire top managers and provide directives for the organization. Society pressures business to perform or not perform certain activities, such as pollution control. The business must develop new technologies, or at least keep up with them, to provide customer value. Economic activity affects the organization’s ability to provide customer value. For example, inflated prices lead to lower customer value. Governments set the rules and regulations that business must adhere to.


Type: E

Title: Sport Industry Environment

8. State the differences between domestic, international, and multinational businesses.

a. Domestic firms do business in only one country. International firms are primarily based in one country but transact business with other countries. Multinational corporations have significant operations in more than one country.


Type: E

Title: Sport Industry Environment

9. List the lowest- and highest-risk ways to take a business global.

a. Importing–exporting is the lowest-risk strategy, and direct investment is the highest-risk strategy. Global sourcing can be part of either method.


Type: E

Title: Sport Industry Environment

10. Explain the stakeholders’ approach to ethics.

a. In this approach to ethics, organizations create a win–win situation for the relevant parties affected by the decision. If as a manager you are proud to tell relevant stakeholders of your decision, it is probably ethical. If you are not proud or keep rationalizing your decision, it may not be ethical.


Type: E

Title: Sport Industry Environment

11. Discuss the four levels of social responsibility in business.

a. Social responsibility can be broken into four levels, which range from low to high. At the low end, social obstruction, managers behave unethically and illegally. At the next level, social obligation, managers meet only the minimum legal requirements. With social reaction, managers respond to societal requests. At the highest level, social involvement, managers voluntarily initiate socially responsible acts.


Type: E

Title: Sport Industry Environment

12. Explain how downsizing and reengineering differ.

a. In downsizing, an organization’s resources are cut to get more done with less in order to increase productivity. Reengineering involves the radical redesigning of work (fragmented tasks are combined into streamlined processes) to save time and money. Downsizing focuses on cutting resources, whereas reengineering focuses on developing new jobs that are “smarter” than the old ones.


Type: E

Title: Sport Industry Environment

13. Do most sport organizations really focus on creating customer value? Use specific examples to defend your position.

a. Answers will vary, but students should realize the importance of customer value and that all organizations need to focus on continuously creating greater customer value. The new owners of the Boston Red Sox have been very proactive in creating a more positive experience for all of the fans attending a Red Sox game.


Type: E

Title: Sport Industry Environment

14. Do you think that all sport organizations should use TQM? Why or why not?

a. Answers will vary, but students should realize the importance of the four TQM principles for all organizations.
Type: E

Title: Sport Industry Environment

15. Describe the relationship between management and an organization’s mission, resources, systems process, and structure. Which of these internal factors are ends and which are means?

a. Management determines the mission, resources, systems process, and structure. All of these affect organizational performance. The mission is the end; management, resources, systems process, and structure are all means to achieve the end.


Type: E

Title: Sport Industry Environment

16. What technological breakthrough in sports has had the greatest impact on the quality of your life, and why?

a. Answers will vary, but students should realize the importance of technology and how it affects their quality of life. For example, the first truly portable CT scanners are being used on the sidelines at NFL games. The new scanners may prolong the careers of NFL quarterbacks by giving more accurate information on the severity of concussions.


Type: E

Title: Sport Industry Environment

17. Should government regulation of sports and business be increased, be decreased, or remain the same? Defend your position.

a. Answers will vary, but students should realize the importance of the role that government plays in setting and enforcing the rules of business (e.g., Title IX). The sport industry currently enjoys a positive relationship with government; therefore, we believe that the best answer is for government regulation to remain the same.


Type: E

Title: Sport Industry Environment

18. Categorize a few sport companies you are familiar with as international or multinational.

a. Large companies such as Nike and Adidas are multinational and will often be discussed in this textbook. A smaller company such as And1 is more likely to be in the earlier stages of international business.


Type: E

Title: Sport Industry Environment

19. For the companies you listed in the previous question, identify their method(s) of going global.

a. Answers will vary, but students should use the terms in the text (global sourcing, import and export, contracting, joint venture, and direct investment). For instance, Nike sources its footwear contracting out to factories in Vietnam. Adidas was already a large organization but became an even larger organization by acquiring Reebok.


Type: E

Title: Sport Industry Environment

20. Do you believe that ethical behavior pays off in the long run? Why or why not?

a. Answers will vary, but students should realize the importance of ethics in sport and management. Eventually, athletes who abuse drugs and alcohol shorten their careers as athletes (e.g., Steve Howe).


Type: E

Title: Sport Industry Environment

21. What guides your behavior now? Will you use one of the ethical guides from the text? If yes, which one and why?

a. Answers will vary, but students should realize the importance of having ethical guides.


Type: E

Title: Sport Industry Environment

22. Can ethics be taught and learned? Defend your position.

a. According to a study done at Harvard, the answer is yes. Not everyone agrees, but most people realize that when students learn about ethics and possible ethical situations, the students are better prepared to handle ethical issues when the need arises on the job.


Type: E

Title: Sport Industry Environment

23. How do companies benefit from being socially responsible? Give some examples.

a. Answers will vary, but students should realize that business does have a responsibility to stakeholders.


Type: E

Title: Sport Industry Environment

24. If you were a CEO, what level of social responsibility would you aspire to? How might you go about attaining it?

a. Answers will vary, but students should use the terms in the text (social obstruction, obligation, reaction, and involvement).


Type: E

Title: Sport Industry Environment

25. Has Alex Rodriguez demonstrated that he is worth US$30 million dollars a year? Does his ethical behavior on and off the field have anything to do with this?

a. Thirty million dollars is a lot of money. However, if anybody is worth that much money, we would argue that Alex has shown that it is him. He has performed like one of the greatest players in the history of baseball—both on and off the playing field.


Type: E

Title: Sport Industry Environment

26. Research what socially responsible activities Alex Rodriguez is involved with off the playing field.

a. Alex is deeply involved with several charities, including the Boys & Girls Clubs of America, as well as his own charity, Grand Slam for Kids.


Type: E

Title: Sport Industry Environment

27. If you can’t control the external environment, why be concerned about it anyway?

a. Answers can vary. However, a manager has to be proactive and learn to anticipate how the external environment will change.


Type: E

Title: Sport Industry Environment

28. Should people in the United States make an effort to buy products made in America? If yes, how should “made in America” be defined?

a. Answers can vary. A person’s opinion on this will depend on whether he or she believes that the United States should protect its industries from international competition. However, the world is truly global, and many people believe that free trade between countries only helps both countries to become more successful.


Type: E

Title: Sport Industry Environment

29. State the mission of a sport organization. Does it differ in any way from missions of other types of organizations?
Type: E

Title: Sport Industry Environment

30. Describe the systems process for an organization you have worked for or a team you have played on.
Type: E

Title: Sport Industry Environment

31. Give an example of how one sport firm’s competitors have affected the firm’s performance.
Type: E

Title: Sport Industry Environment

32. Give an example of how technology has affected several different sport organizations.
Type: E

Title: Sport Industry Environment

33. Select a sport-oriented business and identify as many of its global practices as you can.
Type: E

Title: Sport Industry Environment

34. Examine a recent scandal in the sport industry, preferably a local one, and identify which decisions led to unethical behavior and why.
Type: E

Title: Sport Industry Environment



35. Select a sport organization and identify its level of social responsibility for a current issue.


The database is protected by copyright ©essaydocs.org 2016
send message

    Main page