The human side of work



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THE HUMAN SIDE OF WORK

Psychology 302

Summer 2015 (MWF) –Eight Week Session – Online Course

Course Description: PSY 302 The Human Side of Work (3,0,3) Psychology of work behavior; interpersonal relations and organizational effectiveness; communication, morale, stress, leadership styles, values, ethics, problem solving techniques, and cross-cultural aspects of the work experience. The approach to learning is experiential and may include some field assignments. PREREQ: PSY 100.

Purpose of Course: To provide an applied course in the psychology of work behavior for psychology majors, students from other disciplines, and other interested individuals.

Instructor: George Manning website: www.nku.edu/~manningg

Phone: 859-572-5443, 207-664-9787 e-mail: manningg@nku.edu



Method of Instruction: Participative and personalized; students will "learn by doing."
I hear and I forget;

I see and I remember;

I do and I understand.

Confucius 551BC-479BC


Lecture, tutorials, discussion, and learning activities will be methods of instruction.

Course Resources:
Required Text—The Art of Leadership, 5th edition, McGraw-Hill, 2015.
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Student Learning Outcomes:
Student learning outcomes include knowledge and application of principles and practices in the psychology of work behavior. Students will develop the ability to comprehend, analyze, synthesize, and evaluate information in the following content areas: work morale, productivity, effective leadership, organizational climate, ethics at work, the diversity challenge, managing complex change, adaptive capacity, performance improvement, and working across cultures.
Methods of Assessing Student Learning:
1) Four exams will be used to assess knowledge, comprehension, and application of the psychology of work behavior.
1st Quarter Exam includes multiple choice and essay questions = 100 points (Based on text) 20% of grade
2nd Quarter Exam includes multiple choice and essay questions = 100 points (Based on text) 20% of grade
3rd Quarter Exam includes multiple choice and essay questions = 100 points (Based on text) 20% of grade
4th Quarter Exam includes multiple choice and essay questions = 100 points (Based on text) 20% of grade
2) Participation (20% of grade) will be based on: a) completion of leadership case study and b) completion of eight (8) reaction reports on assigned text, videos and cases. Each 1 page reaction paper is worth 10 points and the 3 page leadership case study is worth 20 points. (100 points)




Grade Scale for plus/minus Scale Based on 500 points

4.0 = A


3.667 = A-

3.333 = B+

3.000 = B

2.667 = B-

2.333 = C+

2.000 = C

1.667 = C-

1.333 = D+

1.000 = D

0.000 = F


A 93% and up

A- 90-92.9%

B+ 87-89.9%

B 83-86.9%

B- 80-82.9%

C+ 77-79.9%

C 73-76.9%

C- 70-72.9%

D+ 67-69.9%

D 60-66.9%

F 59%


465-500 (A)

450-464 (A-)

435-449 (B+)

415-434 (B)

400-414 (B-)

385-399 (C+)

365-384 (C)

350-364 (C-)

335-349 (D+)

298-334 (D)

297 and below (F)





Student Requirements:

1) Read the text and complete 4 exams based on the text.

2) View online lectures and eight tutorials.

3) View related videos and write reaction reports.

4) Write 3 page leadership case study

5) Interact with instructor to personalize learning.


Credit Hour Policy

Credit Hour Policy Statement
In accordance with federal policy, NKU defines a credit hour s the amount of work represented in the achievement of student learning outcomes (verified by evidence of student achievement) that reasonably approximates one hour (50 minutes) of classroom instruction and a minimum of two hours of out-of-class student work. For every course credit hour, a typical student should expect to spend at least three hours per week of concentrated attention on course-related work including, but not limited to, class meeting time, reading, reviewing, organizing notes, studying and completing assignments. At least an equivalent amount of time is expected for other academic activities such as online courses, laboratory work, internships, practica, studio work and other academic work leading to the award of credit hours.
Estimates of time required for a typical student to complete course expectations are as follows:


  • Required lectures and online communication with instructor: 3 hours x 8 weeks = 24 hours

  • Required text and online communication with instructor: 6 hours x 8 weeks = 48 hours

  • Required related readings and videos, and online communication with instructor: 4 hours x8 weeks = 32 hours

  • Required reaction papers: 2 hours x 8 weeks = 16 hours

  • Required course project/paper: 12 hours

  • Required exams: 2 hours x 4 quarters = 8 hours

Total 140 hours

All students must meet the same requirements.
NOTE: Students with disabilities (sight, hearing, etc.)—please call this to my attention so assistance can be provided.
NOTE: This syllabus should be viewed as a working plan for the semester. Circumstances may necessitate changes in the plan during the course of the term. Changes will be at the discretion of the instructor in consultation with the class.
NOTE: One core value held by the Department of Psychology is the importance of effective writing. Our expectation for students in Psychology courses is that written assignments be prepared according to accepted college-level standards for English usage, including grammar, punctuation, spelling, sentence structure, and composition. That is, students will be expected to proofread, edit, and correct their own work in these areas prior to submitting assignments for grading and evaluation. Examples of these assignments may include, but are not limited to, research papers, article summaries, group projects, class papers, take-home essay examinations, and independent study projects. Assignments that do not appear to have been proofread, edited, and corrected prior to submission may be returned to the student for revision before grading, at the discretion of the instructor, or may receive a lower grade that reflects the level of writing skills demonstrated. Experience suggests that writing clearly, concisely, and compellingly requires thought and organization. Give yourself time to organize, draft, revise, and proofread. The requirement of using the library/writing lab resources will be assigned during the course of the semester.

Student Honor Code:
The work you will do in this course is subject to the Student Honor Code (http://www.nku.edu/~deanstudents/). The Honor Code is a commitment to the highest degree of ethical integrity in academic conduct, a commitment that, individually and collectively, the students of NKU will not lie, cheat, or plagiarize to gain an academic advantage over fellow students or avoid academic requirements.

SCHEDULE OF EVENTS
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June

1


  • Class begins; welcome; course overview

  • Read syllabus online

  • View introductory lecture online

  • Read the biography of James Autry

  • Read text—Preface and Chapter 1: The Importance of Leadership

  • See especially Satisfactions and Frustrations of Leaders, page 9

  • Assignment: Leadership Case Study, including identity of leader; where leader learned to lead; what leader wants in a leader; relationship between leadership effectiveness, employee morale, and work performance; and advice for career success. (3 pages) Due June 19

  • View Winston Churchill: Walking with Destiny video online





June

3


Part 1: Leadership Variables

  • Complete #1 tutorial—online

  • Read text—Chapter 2: The Leadership Equation

  • Read the biography of James MacGregor Burns

  • See especially Leadership Contingency Theory, pages 27-28

  • View The Art of Caring Leadership video online

  • Submit 1 page reaction paper #1 including your own core leadership values and discussion of the “Caring Confrontation” Due June 5th





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June

5



Part 1 continued:

  • Read text—Chapter 3: Leadership Qualities, Characteristics of Followers and Situational Factors

  • Read the biography of Kurt Lewin

  • See especially “negative” leadership, pages 39-40

  • Complete Reflection Points on page 64

  • Complete Indicator of Multiple Intelligences—assessment (text), page 49

  • View Embrace the Shake video online



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June 8

Part 2: The Power of Vision

  • Read text—Chapter 4: The Importance of Vision and The Motive to Lead

  • Read biography of Joel Barker

  • See especially The Importance of Alignment, Prioritization, and Execution pages 77-78

  • View The Power of Vision video online

  • See especially Why Create a Vision and Requirement for an Effective Vision, pages 78-80

  • Submit 1 page reaction paper #2 including a statement of your personal and/or organizational vision and starfish example Due June 10






June 10

Last day to drop a course without a grade appearing on transcript

Last day to drop a course with a 50% tuition adjustment

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June 10


Part 2 continued:



  • Complete Social Motives in the work Setting—Assessment (text), page 81

  • Read text—Chapter 5: Organizational Climate

  • Read biography of Rensis Likert

  • See especially Building Community in The Workplace, pages 91-94

  • Complete Organizational Climate Questionnaire—assessment (text), page 87

  • Complete Reflection Points on page 95

  • View My Mom’s Motorcycle video online














June 12


1st Quarter Exam (Intro, Part 1 and Part 2 )


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June 15

Part 3: The Importance of Ethics

  • Complete #2 tutorial—online

  • Read text—Chapter 6: Leadership Ethics

  • Read biography of Lawrence Kohlberg

  • See especially Ethics and The Legal Department page 116

  • View Moral Development video online

  • View Buzzer video online

  • Submit 1 page reaction paper #3 including discussion of levels of morality in personal and/or historic incidents

due June 17


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June 17

Part 3 continued

  • Read text—Chapter 7: The Role of Values and Ethics at Work

  • Read Peter Drucker biography

  • See especially Values and The Importance of Courage, page 119

  • Complete Personal Values—Assessment (text), page 127

  • View Ethics and Money video online

  • View John Mack on Saving Morgan Stanley video online

  • Complete Reflection Points on page 155




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June 19

Part 4: The Empowerment of People


  • Submit 3-page leadership case study.

  • Complete #3 tutorial—online

  • Read text—Chapter 8: Leadership Authority

  • Read Robert Greenleaf biography

  • See especially Servant Leadership, pages 161-164

  • See especially Psychological Size and Leadership Effectiveness, page 171

  • View Free Hugs video online

  • Read text—Chapter 9: Empowerment in the Workplace and The Quality Imperative

  • Read W. Edwards Deming biography

  • See especially Communication Problems and Solutions, pages 180-182

  • See especially The High Performance Workplace and Leadership Challenge, pages 182-184

  • View Johnny The Bagger video online

  • View Smile video online






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June 22

Part 4 continued:


  • Read text—Chapter 10: Effective Leadership and Human Relations

  • Read Irving Janis biography

  • View Groupthink video online

  • Submit 1 page reaction paper #4 including discussion of “groupthink” in personal and/or historic incidents Due June 24th

  • Complete Reflection Points on page 195








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June

24


Part 5: Leadership Principles

  • Complete #4 tutorial—online

  • Read Douglas McGregor biography

  • Complete The Leadership Report Card—assessment (text), page 203

  • See especially Psychological Health and the Concept of Flow, page 217-218

  • See especially The Art of Listening 227-230

  • See especially The Evolving Context of Human Relations 232-234



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June 26

Part 5 continued:


  • Read text—Chapter 11 The Team Concept

  • See especially Excellent Teams and Positive vs. Negative Group Member Roles, page 236-279

  • See especially Stages in The Life of a Group, pages 253-256

  • View Your Summit Awaits video online.

  • Submit 1 page reaction paper #5 including application of truth, perspective, trust, focus, and humility to achieve a personal or organizational summit Due June 29

  • Complete Reflection Points on page 243











June 29





2nd Quarter Exam (Parts 3, 4, & 5)


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July

1

July 6



Part 6: Understanding People

  • Complete #5 tutorial—online

  • Read text—Chapter 12: Human Behavior and The Art of Persuasion

  • Read the biography of Abraham Maslow

  • See especially Emotional Intelligence pages 300-305

  • Complete Motivation at Work—assessment (text), page 291

  • View Maslow video online

  • View Drive video online

  • View The Transformational Power of Positive Relationships video online

  • Submit 1 page reaction paper #6 including personal and/or organizational examples of developing talent Due July 6

Part 6 Continued



  • See especially The Effective Use of Words and Joshua Lawrence Chamberlain—civil war case

  • Read text—Chapter 13: The Diversity Challenge

  • Read the biography of Jane Elliott

  • Read the biography of Deborah Tannen

  • See especially Why Tolerance is Important, pages 329-331

  • See especially Leadership, Diversity, and Personal Example, pages 336-337

  • View Brown Eyes/Blue Eyes video online

  • Submit 1 page reaction paper #7 including organizational efforts to achieve “eyes-level versus eyes up-or-down” human relations due July 8

  • Complete Reflection Points on page 339




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July 8
July

10


Part 7: Multiplying Effectiveness

  • Complete #6 tutorial—online

  • Read text—Chapter 14: Effective Delegation and How to Assign Work

  • Read the biography of Thomas Edison

  • See especially Person-Position Fit, pages 352-355

Part 7 Continued:

Read text—Chapter 15: The Role of Personality


  • Read the biography of Gordon Allport

  • See especially The Importance of Self-Concept and Personality Plays a Part, pages 336-370

  • Complete Interpersonal Styles Questionnaire – assessment (text), page 371

  • View Loyalty in The Workplace video online

  • Complete Reflection Points on page 394







July 13

3rd Quarter Exam (Part 6 and Part 7)




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15

July 17


Part 8: Developing Others

  • Complete #7 tutorial—online

  • Read text—Chapter 16: The Leader as Coach

  • Read biography of John Gardner

  • See especially Developing Leaders, pages 409-412

  • See especially How to Attract and Keep Good People, pages 413-414

  • View Pygmalion in Management video online

  • View Stay Hungry, Stay Foolish video online

  • View The Benefits of Failure video online

Part 8 Continued:



  • Read text—Chapter 17: Helping People Through Change and Burnout Prevention

  • Read biography of John Kotter

  • See especially Managing People through Changes pages 418-420

  • View Managing People Through Change video online

  • Complete Characteristics of a Hardy Personality – assessment (text), page 453

  • See especially – Developing Resilience, pages 458-461

  • Complete Reflection Points on page 463






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July

20

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22



Part 9: Performance Management

  • Complete #8 Tutorial—online

  • Read bibliography of Ken Blanchard

  • See especially Performance Management Strategies pages 485-488

  • See especially Benchmarking Success, Level 5 Leadership, and the Search for Excellence

  • Read text—Chapter 18: Managing Performance

  • View Ken Blanchard video online

  • View Stairway to Heaven online

  • Submit 1 page reaction paper #8 including personal and/or organizational applications of goal setting, coaching to succeed, and correcting performance Due July 22

Part 9 Continued:

Read text—Chapter 19: Professional Performance and Sustaining Discipline


  • Read the biography of Jim Collins

  • Complete the Performance Pyramid – assessment (text) page 491

  • See especially Five Levels of Performance Excellence and Organizational Performance, pages 504-510

  • Performance Pyramid and the Productive Workplace

  • View Dancing video online

  • View Disney video online

  • View McDonald’s video online

  • View The Fence That Me and Shorty Built video online

  • Complete Reflection Points on page 517

  • Read text—Chapter 20: The Road Ahead—Challenge and Charge

  • Read the biography of Abraham Lincoln

  • See especially Nine Keys of Leadership Success, pages 522-528

  • See especially Going Forward, page 531

  • See especially The Culture of Netflix


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July


24


4th Quarter Exam (Part 8, Part 9, and Conclusion)





July 24

  • Course Review—20 questions; Evaluation—Pace, Relevance, Value, and Participation

  • Last Day of Class


Note: Use online course evaluation procedure at http://eval.nku.edu












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July 27

Grades due by 9:00 AM



After the facts have been forgotten, what remains is education.” ~ John Dewey





Bibliography
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Respect for the individual, customer service, and performance excellence



A Child Called It by David Peltzer

About indescribable abuse



A Little History of the World by E.H. Gombrich

Engaging tale of human history



A Short History of Nearly Everything by Bill Bryson

Highly interesting science book



A Walk in the Woods by Bill Bryson

Walking the Appalachian Trail



Cinnamon and Gunpowder by Eli Brown

Pirates, food, and adventure on the high seas


Complications by Atul Gawande

Medicine today from a surgeon’s perspective



Cutting for Stone by Abraham Verghese
Politics, medicine, and human relationships intricately told
Economics by Paul Samuelson

Classic text on the principles of economics



Eight Habits of the Heart by Clifton L. Taulbert

Growing up in the south



Einstein by Walter Isaacson

The science and psychology of a genius



Emotional Intelligence by Daniel Goleman

Practical wisdom



Execution by Larry Bossidy, Ram Charan, and Charles Burck

Getting things done



First Things First by Stephen R. Covey

Effective time management




Fraternity by Diane Brady

True story about opportunity, courage, growth, and love


Folkways by William Graham Sumner

A study of mores, customs, and manners in man’s struggle for survival



Gift from the Sea by Anne Morrow Lindbergh

About reflection, learning, and tranquility



Good to Great by James Collins

Level 5 leadership, the right people on the bus, the hedgehog concept


Guns, Germs and Steel by Jared Diamond

The biological and cultural evolution of human beings



History of Western Philosophy by Bertrand Russell

Highly recommended history of philosophical thought



How Doctors Think by Jerome Groopman

Avoiding health care mistakes



First, Break All the Rules by Marcus Buckingham and Kurt Coffman

Professional Development



How Starbucks Saved My Life by Michael Gill

Life, work, and the Starbucks experience



How the Irish Saved Civilization by Thomas Cahill

Ireland’s heroic role



How to Win Friends and Influence People by Dale Carnegie

Simple truths for positive relationships



How We Die by Sherwin Nuland

A compassionate reflection on life’s final chapter



If You Meet the Buddha on the Road, Kill Him! by Sheldon Kopp

Self understanding and personal growth



In Search of Excellence by Tom Peters and Bob Waterman

Business lessons from great companies



Intellectuals by Paul Johnson

The enlightened ideas and different personalities of influential thinkers


In the Heart of the Sea by Nathaniel Filbrick

The true and tragic story of the whaling ship Essex, 1820


Is It Worth Dying For? by Robert S. Eliot

Life in perspective



Leading at a Higher Level by Ken Blanchard

Leadership principles and skills



Learned Optimism by Martin Seligman

The importance of attitude



Man’s Search for Meaning by Viktor E. Frankl

Psychology of the concentration camp



Motivation and Personality by Abraham Maslow

The hierarchy of human needs



Nickel and Dimed (2011) by Barbara Ehrenreich

Realistic account of life in low-waged America



Night by Elie Wiesel

Survival and hope



Now, Discover Your Strengths by Marcus Buckingham and Donald Clifton

Professional growth



Oh, The Places You’ll Go! by Dr. Seuss

A book about choice, judgment, consequences, and hope



On Becoming a Person by Carl Rogers

Guidance for psychological health



On Writing by Stephen King

A memoir of the craft



Plato, Not Prozac! by Lou Marinoff

Right thinking, right living



Quiet by Susan Cain

Examination and discussion of introversion and extroversion



Sabbath by Wayne Muller

Work well, rest well



Sailing the Wine-Dark Sea by Thomas Cahill

The role of the Greeks in western civilization



Season of Life by Jeffrey Marx

About turning boys into men



Sutton by J. R. Moehringer
Unique character and gangster history
Team of Rivals by Doris Kearns Goodwin

Early American leadership



Ten Commandments for Business Failure by Donald Keough

Business wisdom based on true-life cases



That Dark and Bloody River by Allan Eckert

Historical account of the Ohio River Valley from 1764 to the early 1800s



The 7 Habits of Highly Effective People by Stephen Covey

Timeless principles that build character



The Art of Loving by Erich Fromm

Meaningful relationships



The Bible (Old and New Testament)

Basis of the religious beliefs and moral truths of Christianity



The Blank Slate by Steven Pinker

Human nature based on science and common sense


The Cave and The Light by Arthur Herman

The influence of Plato and Aristotle on western civilization



The Checklist Manifesto by Atul Gawande

How to get things right in a complex world—from medicine to aviation to construction to

finance

The Devil in the White City by Erik Larson

Madness and magic, stranger than fiction



The Dream Manager by Matthew Kelly

Employee morale, retention, and performance



The Effective Executive by Peter Drucker

A handbook for doing the right things with contribution as the measure of success



The Emperor of All Maladies by Siddhartha Mukherjee

The history and biology of cancer



The Five Dysfunctions of a Team by Patrick M. Lencioni

Work team dynamics



The Five People You Meet in Heaven by Mitch Albom

The purpose and importance of people in our lives


The Greatest Generation by Tom Brokaw

Responsibility, bravery, sacrifice, and hard work of the World War II generation



The Greatest Salesman in the World by Og Mandino

About attitude and service



The Happiness Project by Gretchen Rubin

A contemporary and compelling account of the pursuit of happiness



The Iliad and The Odyssey by Homer

Distillation of the moral philosophy of ancient Greece



The Killer Angels by Michael Shaara

Leadership challenge and courage



The Little Prince by Antoine de Saint-Exupery

A children’s (adult) book about purpose, responsibility, and love



The Last Lecture by Randy Pausch

Lessons from a young life too soon gone



The Life of Pi by Yann Martel

Survival at sea with a 450-lb Bengal tiger


The Martian by Andy Weir
Science and survival, unvarnished page-turner

The One Minute Manager by Kenneth Blanchard

The fundamentals of performance management creatively taught


The Next 100 Years by George Friedman
Social, economic and military forecast

The Practice of Management by Peter Drucker

The responsibilities and fundamental tasks of management



The President’s Club by Nancy Gibbs and Michael Duffy

The personalities and relationships of American presidents



The Principles of Scientific Management by Frederick Taylor

The seminal management book on work productivity



The Prophet by Kahlil Gibran

Timeless wisdom



The Reckoning by David Halberstam

The fall and rise of quality in the automobile industry



The Richest Man in Babylon by George Clason

The best financial advice you will ever receive



The Road Less Traveled by Scott Peck

Responsibility, discipline, and love



The Screwtape Letters by C.S. Lewis

Human nature



The Storm of War by Andrew Roberts

Definitive history of the second world war that claimed the lives of 50 million people



The Traveler’s Gift by Andy Andrews

Decisions that Determine Personal Success



The Warmth of Other Suns by Isabel Wilkerson

The epic story of America’s great migration



The Worldly Philosophers by Robert Heilbroner

The lives, times, and ideas of the great economic thinkers



Toward a Psychology of Being by Abraham Maslow

The human potential for psychological growth



Uncle Tom’s Cabin by Harriet Beecher Stowe

A folk picture of an age and a nation



Uncommon Friends by James Newton

A lifetime of friendship with Thomas Edison, Henry Ford, Harvey Firestone, Alexis

Carrel and Charles Lindberg

Washington: A Life by Ron Chernow

A "must read" biography for every American



Who Says Elephants Can’t Dance? by Louis Gerstner

An instructive book on business leadership



Wooden on Leadership by John Wooden

Principles and practices



Younger Next Year by Chris Crowley and Henry S. Lodge

The biology and sociology of aging





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