Template Field Operations Guide

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Resources/Contact Information

Update with event specific information

Family Assistance Center


Phone Number
Medical Examiner


Phone Number
Vital Statistics


Phone Number
Mental Health

Phone Number

Spiritual Care

Phone Number

Social Services

Phone Number


Phone Number

American Red Cross


Phone Number
Crime Victims Assistance

Phone Number

Federal Bureau of Investigation

Office of Victim Assistance

Phone Number: (202) 324-3000

Responder Self-Care

The following responder self-care information was adapted by the Minnesota Department of Health and provides tools and information for responders and other mission critical personnel. Additional behavioral health services may be accessed via the Critical Incident Stress Management Team or Disaster Crisis Counseling.

Coping With a Traumatic Event

A traumatic event is a situation that threatens your safety or the safety of others in your environment. Whether you are directly or indirectly impacted by trauma, you may experience intense feelings of fear, hopelessness, or anxiety.

Common Reactions to Traumatic Events

  • Strong emotions including shock, fear, anger, grief, confusion, and horror

  • Feelings of helplessness, disbelief, powerlessness, disconnectedness, or aloneness

  • Feelings of guilt or worthlessness

  • Difficulties sleeping

  • Nightmares or disturbing dreams

  • Intrusive or upsetting thoughts or memories of the event

  • Having strong reactions to things that remind you of the event

  • Problems with concentration, learning, and decision-making

  • Extreme mood swings, irritability, restlessness, outbursts of anger

  • Headaches, stomachaches, rashes, or other allergic reactions

  • Not wanting to share crisis job related responsibilities, or relinquish control of the situation

  • Feelings of foreboding or impending doom, or feelings of fear about the future

  • Increased concern about the safety of loved ones or about your own safety

  • Thoughts of death or suicide; persistent feelings of pessimism

Coping Techniques

  • Stay connected to friends and family—many people find it helpful to talk with others about what happened, but even those who prefer not to talk can find comfort in being with loved ones.

  • Take care of yourself. Eat well, get enough exercise and sleep.

  • Do activities you enjoy or find relaxing.

  • Avoid excessive drinking—remember that alcohol is a depressant.

  • Try to get back to your normal routine, but be aware that you may need to do some extra self-care.

  • Don’t make big life-changing decisions for several months.

  • Take time to grieve—traumatic events often leave us with a sense of loss.

  • Do something positive to help others - give blood, donate food, volunteer.

  • Ask others directly for what you need and want.

  • Act on facts about what has happened, not speculation or rumors.

How Do I Know if I Need Professional Help?

In general, professional support is a good idea if you’re having trouble coping on your own.

Strong feelings that won’t go away, that last longer than a few weeks, or are interfering with normal functioning may be symptoms of depression, anxiety, or a post-traumatic reaction.

Some people do not seek professional help because they blame their symptoms on personal weakness or think that they should deal with their problems on their own. Many people, however, find that counseling helps them deal with their feelings more effectively.

Caring For Yourself in the Face Of Difficult Work

Our work can be overwhelming. Our challenge is to maintain our resilience so that we can keep doing our work with care, energy, and compassion

10 things to do each day:

1. Get enough sleep

2. Get enough to eat
3. Vary the work that you do
4. Do some light exercise
5. Do something pleasurable
6. Focus on what you did well
7. Learn from your mistakes
8. Share a private joke
9. Pray, meditate or relax
10. Support a colleague

Contact your local public health agency for more information.  If you need the phone number, please call MDH at 651-201-5000

Adapted from “A Guide to Managing Stress in Crisis Response Professionals,” HHS, SAMHSA, CMH 2005, and Idaho State University Institute of Rural Health.

Reunification Organizational Chart

Social Services that may be required

Not all services will be necessary at an Assistance Center.
The list below provides suggestions of
possible social services that may be necessary.

  • Animal Care

  • Banking

  • Basic Medical Care

  • Behavioral Health Services

  • Benefits Counseling/Assistance

  • Child/Youth and Family Services

  • Communications (phone and internet)

  • Crime Victims Assistance

  • Disability Information

  • Educational Services

  • Employment Services

  • Financial Assistance

  • Financial Services

  • Food Services

  • Foreign Nationals

  • Health Care Information Services

  • Housing Assistance

  • Identification Replacement Services

  • Immigration Assistance

  • Insurance Advocacy

  • Labor Services/Union Assistance

  • Laundry Services

  • Legal Assistance

  • Mail

  • Material Goods/Personal Property Replacement

  • Medical Assessment

  • Physical Health

  • Provision of Medications

  • Public Benefits

  • Relocation Assistance

  • Senior Citizens Service

  • Small Business Assistance

  • Tax Benefits/Extensions

  • Therapy Animals

  • Transportation

  • Unemployment Benefits

  • Veterans Affairs

  • Translation/Interpretation Services

  • Workers Compensation

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