Managing for performance: indivdual and organizaional creativity



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MANAGING FOR PERFORMANCE:

INDIVDUAL AND ORGANIZAIONAL CREATIVITY
Workshop Overview

As organization’s environments are in a continual state of change, innovation and the ability to creatively adapt to change become key to effective leadership and organizational success. Employee creativity makes a valuable contribution to the overall organizational performance, effectiveness and continued existence. In this workshop, participants will focus on innovative processes and outcomes so that they can positively contribute to the results of their organization. Participants will be exposed to the basic tools and frameworks to enhance creative business performance. A core assumption is that everyone is creative and by focusing on a creative approach to work each person can improve their success.



Objectives

  • Examine the manner in which we perceive, query and explore

  • Provide tools to generate, manage and apply creative ideas

  • Develop a strong link between work performance and creative activity

  • Explore the factors which support and/or inhibit creative performance in the workplace

  • Provide the means to examine, question, assimilate and connect participant knowledge and experiences



Target Audience

This course has applicability to a wide range of working professionals, from the relatively new manager to the senior business executive. The focus is for managers who are seeking to better understand and enhance their personal/business role in creative performance as to position their product, unit, or organization for success.



Outline

  • Awakening to Creativity

  • Exploring Creative Thinking Techniques

  • Removing Mental Locks

  • Examining Creativity in the Workplace

  • Understanding Managerial/Organizational Impact on Creativity

  • Developing Creative Organizations

  • Increasing Your Creativity



Schedule

One-day workshop, 9am – 5pm.


Ideas are the currency of success. They separate you from your competition.
- Edward de Bono

MANAGING FOR PERFORMANCE:

INDIVDUAL AND ORGANIZAIONAL CREATIVITY
Introduction

Overview workshop objectives and outline

Exercise: Ice-breaker
Awakening to Creativity

Definition of Creativity

Opening Our Minds: Perception, Curiosity and Exploration
Exploring Creative Thinking Techniques

Soft/Hard Thinking

Visual, Idea, Writing, Group Interaction, Process-Product

Discussion: Metaphoric, Just Suppose, Second Best Answer, Wet Ink

Exercise: Just suppose von Oech’s ball bearing example – Brainstorm in groups of 3-4 and share
Removing Mental Locks

Idea Squelchers - Von Oech’s Ten Blocks

Exercise: List recent examples of idea squelcher or block within your organization – Discuss how you addressed, seek partners input through pair/share
Examining Creativity in the Workplace

Expectations, Modeling, Rewards, Resources, Goal Setting

Exercise: Image of Workplace Through Metaphor – Actual/Ideal Form
Understanding Managerial/Organizational Impact on Creativity

Discussion: Managing for Creativity, HBR Case

Exercise: Check-off the environmental stimulants/obstacles in your organizational environment – Break into groups of 3-4 and share

Exercise: Identify balance factors (manager or subordinate perspective) at use in your organization – Break into groups of 3-4 and share


Developing Creative Organizations

Discussion: Best Buy, Co., Inc. (A): An Innovator’s Journey, HBR Case

Exercise: von Oech Wack Pack – Your organization is beginning the “I-Journey” – Role play cards as they may apply to the three phases of discovery, synthesis and realization in your organization

Exercise: Reverse brainstorm – How not to build and support creativity in your organization – Break into groups of 3-4 and share


Increasing Your Creativity

Measuring Creativity: Thinking Tests & Personality Inventories

Personality Traits of the Creative Person

Exercise: Self-Assessment Personality Test

Exercise: Identify two-three (designate short/long-term) ways to improve individual, subordinate, organizational creativity and pair/share
Wrap-Up and Evaluation
Readings
Amabile, T. (1996) Managing for Creativity. Harvard Business Review.
Leonard, D and DeLacey B. (2003) Best Buy, Co., Inc. (A): An Innovator’s Journey. Harvard Business Review
Recommended readings/Resources
Kwasneiwska, J. and Necka, E. (2004). Perception of the Climate for Creativity in the Workplace: The Role of the Level in the Organization and Gender. Creativity and Innovation Management, Vol. 13, No. 3, 187-196.
Mumford, M. and Connelly, M. (1991). Leaders as Creators: Leader Performance and Problem Solving in Ill-Defined Domains. Leadership Quarterly, Vol. 2, No. 4, 289-315.
Scott, S. and Bruce, R. (1994). Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace. The Academy of Management Journal, Vol. 37, No. 3, 580-607.
Tierney, P. and Farmer S. (2004). The Pygmalion Process and Employee Creativity. Journal of Management, Vol. 30, No. 3, 413-432.
von Oech R. (2002). Expect the Unexpected or You Won’t Find It. San Francisco, CA: Berrett-Koehler Publishers, Inc.
von Oech R. (1998). A Whack on the Side of the Head. New York, NY: Warner Books, Inc.


Exploring Creative Thinking Techniques

Exercise: Just suppose von Oech’s ball bearing example

Brainstorm in groups of 3-4 and share

“Lets suppose that you’re a marketing hot shot. You get a call from the president of a large company and learn that somehow his inventory system has fouled up, and his company now has a $1,000,000 over-supply of ball bearings. Your task is to think of things to do with the ball bearings, using them either one-at-a-time or in combinations.”


von Oech R. (1998). A Whack on the Side of the Head

Removing Mental Locks

Exercise: List recent examples of idea squelcher or block within your organization – Discuss how you addressed, seek partners input through pair/share



Examining Creativity in the Workplace

Exercise: Image of Workplace through Metaphor



Rank the top ten images of your workplace
My workplace is a …





1.

Mental straight-jacket




2.

Military camp




3.

Ghetto




4.

Prison




5.

Family




6.

Artist’s palette




7.

Team




8.

Negotiating area




9.

Culture




10.

Exhibition




11.

Orchestra




12.

Garden




13.

Expedition




14.

Herd




15.

Museum




16.

Machine




17.

Hospital




18.

Nursery




19.

Labor ward




20.

Beehive




21.

Living organism




22.

Theater




23.

International airport




24.

Refuge




25.

Ocean




26.

Board game




27.

Camping trip




28.

Court room




29.

Monastery




30.

Pressure cooker




31.

Fraternity party




32.

Olympic games




33.

Brew pub




34.

Zoo




35.

Amusement park




36.

Casino




37.

Tour bus




38.

Theme park




39.

Video arcade




40.

Laboratory



Understanding Managerial/Organizational Impact on Creativity

Exercise: Check-off the environmental stimulants/obstacles in your organizational environment as listed in Managing for Creativity, pages 4-5



Break into groups of 3-4 and share

Environmental Stimulants to Creativity




1.

Freedom




2.

Good Project Management




3.

Sufficient Resources




4.

Encouragement




5.

Various Organizational Characteristics ( __________________________ )




6.

Recognition




7.

Sufficient Time




8.

Challenge




9.

Pressure




10.

Outside Organization



Environmental Obstacles to Creativity




1.

Various Organizational Characteristics ( __________________________ )




2.

Constraints




3.

Organizational Disinterest




4.

Poor Project Management




5.

Evaluation




6.

Insufficient Resources




7.

Time Pressure




8.

Over Emphasis on the Status Quo




9.

Competition



Understanding Managerial/Organizational Impact on Creativity

Exercise: Identify balance factors (manager or subordinate perspective) at use in your organization

Break into groups of 3-4 and share

Goal-Setting

Evaluation

Reward


Pressure
Developing Creative Organizations

Exercise: von Oech Wack Pack – Your organization is beginning the “I-Journey” Role play cards as they may apply to the three phases of discovery, synthesis and realization in your organization

Exercise: Reverse brainstorm

How not to build and support creativity in your organization



Increasing Your Creativity

Exercise: Self-Assessment Personality Test


Creative Behavior Inventory (Hocevar, 1979, 1980)
Hocevar, D. (1980). Intelligence, divergent thinking, and creativity. Intelligence, 4, 25-40.
This is an inventory, not a test. The inventory is simply a list of activities and accomplishments that are commonly considered to be creative. For each item, circle the answer that best describes the frequency of the behavior in your adolescent and adult life. Be sure to answer every question, and don’t worry about duplicate or similar items.
3-4 5-6 More than

Never Once Twice times times 6 times




  1. Received an award for acting. 0 1 2 3-4 5-6 7+

  2. Worked as an editor for a school or university literary publication. 0 1 2 3-4 5-6 7+

  3. Worked as an editor for a newspaper or similar organization. 0 1 2 3-4 5-6 7+

  4. Constructed something that required scientific knowledge such as

a radio, telescope, scientific apparatus, etc.

(excluding school or university course work). 0 1 2 3-4 5-6 7+



  1. Painted an original picture. 0 1 2 3-4 5-6 7+

  2. Designed and made your own greeting card. 0 1 2 3-4 5-6 7+

  3. Gave a recital. 0 1 2 3-4 5-6 7+

  4. Presented an original mathematics paper to a professional

or special interest group. 0 1 2 3-4 5-6 7+

  1. Founded a literary magazine or similar publication. 0 1 2 3-4 5-6 7+

  2. Made a craft out of metal (excluding school or university work). 0 1 2 3-4 5-6 7+

  3. Made candles. 0 1 2 3-4 5-6 7+

  4. Knitted or crocheted something (excluding school or university work). 0 1 2 3-4 5-6 7+

  5. Put on a puppet show. 0 1 2 3-4 5-6 7+

  6. Made your own holiday decorations. 0 1 2 3-4 5-6 7+

  7. Built a hanging mobile (excluding school or university work). 0 1 2 3-4 5-6 7+

  8. Received an award for performance in modern dance or ballet. 0 1 2 3-4 5-6 7+

  9. Received an award for performance in popular dance. 0 1 2 3-4 5-6 7+

  10. Had a mathematics paper published. 0 1 2 3-4 5-6 7+

  11. Made a sculpture (excluding school or university work). 0 1 2 3-4 5-6 7+

  12. Had an original music published or publicly performed. 0 1 2 3-4 5-6 7+

  13. Had a piece of literature (poem/short stories, etc.) published in

a school or university publication. 0 1 2 3-4 5-6 7+

  1. Developed an experimental design (excluding school or university work). 0 1 2 3-4 5-6 7+

  2. Wrote poems (excluding school or university work). 0 1 2 3-4 5-6 7+

  3. Entered a project into a science contest. 0 1 2 3-4 5-6 7+

  4. Received an award for an artistic accomplishment. 0 1 2 3-4 5-6 7+

  5. Received an award for making a craft. 0 1 2 3-4 5-6 7+

  6. Made a craft out of plastic, Plexiglas, stained glass or a similar material. 0 1 2 3-4 5-6 7+

  7. Made cartoons. 0 1 2 3-4 5-6 7+

  8. Made a leather craft. 0 1 2 3-4 5-6 7+

  9. Made a ceramic craft. 0 1 2 3-4 5-6 7+

  10. Wrote music for one instrument. 0 1 2 3-4 5-6 7+

  11. Wrote music for several instruments. 0 1 2 3-4 5-6 7+

  12. Designed and made a piece of clothing 0 1 2 3-4 5-6 7+

  13. Cooked an original dish. 0 1 2 3-4 5-6 7+

  14. Prepared an original floral arrangement. 0 1 2 3-4 5-6 7+

  15. Applied math in an original way to solve a practical problem

(excluding school or university work). 0 1 2 3-4 5-6 7+

  1. Wrote an original computer program (excluding school

or university work). 0 1 2 3-4 5-6 7+

  1. Drew a picture for aesthetic reasons. 0 1 2 3-4 5-6 7+

  2. Wrote the lyrics to a song. 0 1 2 3-4 5-6 7+

  3. Choreographed a dance. 0 1 2 3-4 5-6 7+

  4. Wrote a short story (excluding school or university work). 0 1 2 3-4 5-6 7+

  5. Wrote something humorous such as jokes, limericks, satire, etc. 0 1 2 3-4 5-6 7+

  6. Made jewelry. 0 1 2 3-4 5-6 7+

  7. Recorded a music record or CD. 0 1 2 3-4 5-6 7+

  8. Put on a radio show. 0 1 2 3-4 5-6 7+

  9. Had a piece of literature (poem, short story, etc.) published

(not in a school or university-related publication). 0 1 2 3-4 5-6 7+

  1. Took and developed your own photographs. 0 1 2 3-4 5-6 7+

  2. Performed ballet or modern dance in a show or contest. 0 1 2 3-4 5-6 7+

  3. Had art work or craft work publicly exhibited. 0 1 2 3-4 5-6 7+

  4. Won an award for musical accomplishments. 0 1 2 3-4 5-6 7+

  5. Wrote clever or humorous letters. 0 1 2 3-4 5-6 7+

  6. Won an award for a scientific project or paper. 0 1 2 3-4 5-6 7+

  7. Assisted in the design of a set for a musical or dramatic production. 0 1 2 3-4 5-6 7+

  8. Had art work published in a school or university publication. 0 1 2 3-4 5-6 7+

  9. Had a role in a dramatic production. 0 1 2 3-4 5-6 7+

  10. Had art work published. 0 1 2 3-4 5-6 7+

  11. Started but did not finish a novel. 0 1 2 3-4 5-6 7+

  12. Wrote and completed a novel. 0 1 2 3-4 5-6 7+

  13. Made or helped make a film or video tape. 0 1 2 3-4 5-6 7+

  14. Won an award for some achievement in literature. 0 1 2 3-4 5-6 7+

  15. Entered a mathematical paper or project into a contest. 0 1 2 3-4 5-6 7+

  16. Had a scientific paper published. 0 1 2 3-4 5-6 7+

  17. Planned and kept a garden. 0 1 2 3-4 5-6 7+

  18. Kept a sketch book. 0 1 2 3-4 5-6 7+

  19. Was a participating member of a symphony orchestra. 0 1 2 3-4 5-6 7+

  20. Entered a contest as a singer. 0 1 2 3-4 5-6 7+

  21. Entered a contest as a musician. 0 1 2 3-4 5-6 7+

  22. Directed or managed a dramatic production. 0 1 2 3-4 5-6 7+

  23. Designed and made a costume. 0 1 2 3-4 5-6 7+

  24. Played an instrument (percussion, including piano) with a reasonable

degree of proficiency. 0 1 2 3-4 5-6 7+

  1. Played an instrument (string) with a reasonable degree of proficiency. 0 1 2 3-4 5-6 7+

  2. Played an instrument (brass) with a reasonable degree of proficiency. 0 1 2 3-4 5-6 7+

  3. Played an instrument (wind) with a reasonable degree of proficiency. 0 1 2 3-4 5-6 7+

  4. Participated in a drama workshop, club, or similar organization. 0 1 2 3-4 5-6 7+

  5. Participated in a craft workshop, club, or similar organization. 0 1 2 3-4 5-6 7+

  6. Participated in a writers’ workshop, club, or similar organization. 0 1 2 3-4 5-6 7+

  7. Participated in a dance workshop, club, or similar organization. 0 1 2 3-4 5-6 7+


Increasing Your Creativity

Exercise: Identify two-three (designate short/long-term) ways to improve individual, subordinate, organizational creativity and pair/share



EVALUATION



Please rank 1-5, 1-Poor though 5 Very Well



1


2


3


4


5


1. How well did this course meet the stated learning objective?

















2. Content Specifics
















2A. The content was clear and understandable
















2B. The flow of the topics made sense, and an appropriate amount of time was spent on each.
















2C. The content met or exceeded my expectations.
















2D. The content will be useful to me back on the job.
















2E. The learning support materials (workbooks, handouts, visuals) were useful and of good quality.
















2F. Rate the overall value to you of the course content.

















3. Instructor Specifics
















3A. The instructor demonstrated good mastery of the subject matter.
















3B. The instructor was well organized and prepared.
















3C. The instructor seemed genuinely interested in helping people learn.
















3D. The instructor responded effectively to the group's questions.
















3E. Rate the overall quality of the instructors facilitations.

















4. Your General Feedback
















4A. The length and pacing of the course were just right.
















4B. I would recommend this course.
















4C. The learning facilities were conducive to a quality educational experience.
















5. What aspects of this course and the instructor contributed most to your learning?

6. What specific recommendations do you have for improving this course?




























































































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