E wo/pbc/23/3 original: english date: june 4, 2015 Program and Budget Committee Twenty-Third Session Geneva, July 13 to 17, 2015


STRATEGIC GOAL II PROVISION OF PREMIER GLOBAL IP SERVICES



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STRATEGIC GOAL II PROVISION OF PREMIER GLOBAL IP SERVICES


This Strategic Goal addresses the core services of WIPO, which are also the income-generating businesses of the Organization. The aim is to make WIPO’s global systems and alternative dispute resolution services the systems of first choice for users through attractive, cost-effective services which provide added value for users.





Expected Results

Performance Indicators

Responsible Program(s)

II.1 Wider and more effective use of the PCT system for filing international patent applications

Level of satisfaction of PCT users with PCT-specific legal advice, information, training and customer service

Program 5




Satisfaction of Offices and International Authorities with PCT cooperative activities

Program 5




Further development of the PCT system, notably implementation of the PCT roadmap recommendations endorsed by PCT Member States

Program 5




Improved electronic services for applicants, third parties, Offices and Authorities

Program 5




No. of PCT applications originating from developing, transition and developed countries.

Program 10

Program 20






No. of survey respondents showing increased use of WIPO services within 6 months of attending Roving Seminars on WIPO Services and Initiatives

Program 10




% of policy makers, government officials, and IP Practitioners and participants in targeted workshops with enhanced understanding of the PCT and related topics

Program 20

II.3 Improved productivity and service quality of PCT operations

Application unit cost
Aggregate quality of formalities examination (including timeliness)

Program 5
Program 5




Timeliness of Report Translation

Program 5




Quality of Translation

Program 5




Quality of software development (QSD)

Program 5




Information systems service levels

Program 5

II.4 Wider and more effective use of the Hague system, including by developing countries and LDCs

No. of Hague applications originating from developing, transition and developed countries


Program 10

Program 20






Membership of the Geneva (1999)

Program 20

Program 31






% of policy makers, government officials, and IP Practitioners and participants in targeted workshops with enhanced understanding of the Hague System

Program 20




Share of Offices concerned providing information on the Hague System to their users

Program 31




Hague filings and renewals

Program 31

II.5 Improved productivity and service quality of the Hague operations

Predominance of the Geneva (1999) Act in the Hague System

Program 31




Processes and procedures adapted to geographical and legal evolution of the system

Program 31




Progress towards the enhancement of the legal framework

Program 31




Improved operation of the Hague Registry, including electronic processes and procedures

Program 31




Flexibility of data recorded in the International Register

Program 31




Stable provision of evolving the Hague back office IT services

Program 31




Flexibility of data recorded in the International Register

Program 31




3 deployed versions of DIRIS and 3 deployed versions of Hague e-Filing

Program 31

II.6 Wider and more effective use of the Madrid & Lisbon systems, including by developing countries and LDCs

Total Membership of the Madrid System

Market share (i.e., national route versus Madrid route)



Program 6

Program 20


Program 6




Filing rate

Program 6




Registrations

Program 6




Renewals

Program 6




Total no. of registrations

Program 6




Total no. of designations

Program 6




Irregularity rate (Article 12 and 13)

Program 6




Functional improvements to the Madrid System

Program 6




Expansion of the geographical coverage of the Lisbon System

Program 6




% of participants in Lisbon System events satisfied and reporting enhanced awareness post an event

Program 6




No. of international applications and other transactions (Lisbon)

Program 6




No. of international registrations from developing countries and LDCs in force under the Lisbon System (in relation to the total no.)

Program 6




No. of Madrid System applications originating from developing, transition and developed countries

Program 10

Program 20







No. of Lisbon system international registrations for transition and developed countries in force

Program 10





% of policy makers, government officials, IP practitioners and participants in targeted workshops with enhanced understanding of the Madrid System

Program 20

II.7 Improved productivity and service quality of Madrid & Lisbon operations

Client satisfaction

Program 6




Unit cost

Program 6




Timeliness of transactions

(days)


Program 6




Quality

Program 6




Improved operation of the Madrid Registry, including electronic processes and procedures

Program 6




Stable provision of evolving Madrid back office IT services

Program 6




3 deployed versions of M-IRIS and 3 deployed versions of Madrid eFiling (IRPI)

Program 6




Adoption of provisions streamlining the Lisbon System legal framework

Program 6




Increased use of electronic means for filing and processing international applications and other transactions

Program 6




Improved electronic services for the Lisbon Registry and Article 6ter

Program 6

II.8 International and domestic intellectual property disputes are increasingly prevented or resolved through WIPO mediation, arbitration and other alternative dispute resolution methods

Increased use of alternative dispute resolution services and clauses in intellectual property transactions and registrations, including through WIPO procedures
Alternative dispute resolution policies to which the Center has contributed in respect of their development and implementation

Program 7
Program 7




No. of IP disputes originating from transition and developed countries prevented/resolved by WIPO mediation, arbitration and other alternative dispute resolution methods
Increased consideration of the use of alternative dispute resolution services in IP transactions, including through the use of WIPO procedures

Program 10

Program 20



II.9 Effective intellectual property protection in the gTLDs and the ccTLDs

No. of UDRP based gTLD and ccTLD cases administered by the Center

Program 7




Dispute resolution policies in the Domain Name System to which the Center has contributed in respect of their development and implementation

Program 7





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