Curriculum Vitae Lydia Hanks March 31, 2016 General Information



Download 44.39 Kb.
Date conversion16.05.2016
Size44.39 Kb.


Curriculum Vitae
Lydia Hanks
March 31, 2016

General Information
University address: Dedman School of Hospitality
College of Business
University Center Building, B4114
Florida State University
Tallahassee, Florida 32306-2541
Phone: 850-644-3972; Fax: 850-644-5565

E-mail address: lhanks@business.fsu.edu


Web site: business.fsu.edu/dedman

Professional Preparation
2012 Ph.D., The Pennsylvania State University. Major: Hospitality Management.
1999 MBA, University of Denver. Major: Business Administration.
1995 Bachelor of Science, University of Louisiana, Lafayette. Major: Psychology.

Professional Experience
2012–present Assistant Professor, Hospitality Administration, Florida State University.
2010–2012 Instructor, School of Hospitality Management, Penn State University, State College, PA. Courses Taught: Hospitality Marketing, Advanced Hotel Management, Hotel Operations Management.
2008 Spa Director, Blissful Med Spa.
2007 Opening Spa Director, The Spa at The Ritz-Carlton.
2006–2007 Opening Spa Director, Benchmark Hospitality-The Founders Inn.
2007 Opening Spa Task Force, Benchmark Hospitality The Heldrich Hotel.
2006 Opening Spa Task Force, French Lick Springs Resort.
2005–2006 Opening Spa Director, The Brown Palace Hotel.
2005 Spa Manager, Tampa Marriott Waterside Hotel.
2004–2005 Spa Director, The Spa at Harbour Island.
2000–2003 Fitness Director, The Oxford Spa, Salon, and Fitness Center.

Honors, Awards, and Prizes
University Undergraduate Teaching Award, Florida State University (2015). ($2,000).

The Transformation Through Teaching Award, Florida State University (2014).



Current Membership in Professional Organizations
International CHRIE (Council on Hotel, Restaurant, and Institutional Education)

Teaching
Courses Taught
Managing Service Organizations (HFT 3240)

Special Topics: European Lodging and Luxury Hotels (HFT 4930)

Lodging and Luxury Hotel Management (HFT4253)

Hospitality Services Marketing and Research (HFT4502)



Research and Original Creative Work
Publications
Refereed Journal Articles
Hanks, L., Line, N., & Yang, W. (submitted). Status seeking and the social servicescape: A consideration of self-brand congruence in full-service restaurants. International Journal of Hospitality Management. Manuscript submitted for publication, 26 pages.
Hanks, L., Zhang, L., Line, N., & McGinley, S. (submitted). When less is more: Sustainability messaging, destination image, and processing fluency. International Journal of Hospitality Management. Manuscript submitted for publication, 28 pages.
Zhang, L., & Hanks, L. (submitted). Consumer skepticism towards CSR messages: The joint effects of processing fluency, individuals' need for cognition and mood. International Journal of Contemporary Hospitality Management. Manuscript submitted for publication, 22 pages.
Line, N., Hanks, L., & Zhang, L. (submitted). Sustainability communication: The effect of message construals on consumers' attitudes towards green restaurants. International Journal of Hospitality Management. Manuscript submitted for publication, 25 pages.
Line, N., & Hanks, L. (in press). The Other Customer: The Impact of Self-Image in Restaurant Patronage. Journal of Foodservice Business Research, 22 pages.
Wu, L., Mattila, A. S., Wang, C., & Hanks, L. (in press). The powerful diverge, the powerless conform: The impact of power and experience-consensus congruity on consumers' self-enhancement motivation and eWOM behavior. Journal of Service Research, 23 pages.
Line, N., & Hanks, L. (in press). The effects of environmental and luxury beliefs on intention to patronize green hotels: The moderating effect of destination image. Journal of Sustainable Tourism, 25 pages.
Line, N., Hanks, L., & Kim, W. (in press). An expanded servicescape framework as the driver of place attachment and word of mouth. Journal of Hospitality and Tourism Research, 26 pages.
Line, N., Hanks, L., & Kim, W. G. (in press). Hedonic adaptation and satiation: Understanding switching behavior in the restaurant industry. International Journal of Hospitality Management, 25 pages.
Line, N., Hanks, L., & Miao, L. (in press). Understanding perceptions of e-cigarette use in shared consumption spaces: A schema congruity perspective. Cornell Hospitality Quarterly.
Wu, L., Mattila, A. S., & Hanks, L. (in press). Investigating the Impact of Surprise Rewards on Consumer Responses. International Journal of Hospitality Management.
Hanks, L., & Mattila, A. S. (in press). Consumer Response to Organic Food in Restaurants: A Serial Mediation Analysis. Journal of Foodservice Business Research, 19 pages.
Yang, W., & Hanks, L. (in press). The Impact of Pre-Consumption Mood and Causal Explanations on Customers' Post-Recovery Reactions. Journal of Hospitality Marketing and Management, 25 pages.
McGinley, S., Zhang, L., Hanks, L., & O'Neill, J. (in press). Welcome to the new age: Reducing attrition in longitudinal field research through Facebook. Journal of Hospitality Marketing and Management, 10 pages.
Hanks, L., Zhang, L., & McGinley, S. (in press). Unconditioned Superstition and Sports Bar Fans. Journal of Hospitality Marketing and Management, 26 pages.
Mattila, A. S., Hanks, L., & Wang, C. Y. (in press). Others' Service Experiences: Emotions, Perceived Justice, and Behavior. The European Journal of Marketing.
Zhang, L., & Hanks, L. (in press). Unearned preferential treatment: The moderating role of power. Cornell Hospitality Quarterly, 22 pages.
Mattila, A. S., & Hanks, L. (in press). Relational Self and Social Value of Shopping. The Journal of Service Retailing and Consumer Services.
Line, N., Hanks, L., & Kim, W. (2016). Hedonic adaptation and satiation: Understanding switching behavior in the restaurant industry. International Journal of Hospitality Management, 52, 143-153.
Hanks, L., Line, N., & Mattila, A. S. (2015). The Impact of Self-Service Technology and the Presence of Others on Cause-Related Marketing Programs In Restaurants. Journal of Hospitality Marketing and Management, 21.
Hanks, L., & Mattila, A. S. (2014). The Impact of Gender and Pre-purchase Mood on Consumer Guilt After a Travel Purchase. The Journal of Travel Research, 53(5), 625-637.
Yang, W., Hanks, L., Smith, S. J., & Parsa, H. G. (2014). FDA Ruling and Nutritionally Focused Menus - Part II: Recommendations for Presenting Calorie Information on Restaurant Menus. Journal of Foodservice Business Research, 18(2), 29.
Mattila, A. S., Andreu, L., Hanks, L., & Kim, E. K. (2013). The Impact of Cyberostracism on Online Complaint Handling. The International Journal of Retail and Distribution Management, 41(1), 45-60.
Mattila, A. S., & Hanks, L. (2013). Corporate Volunteering Programs and Consumer Perceptions. The Journal of Services Marketing, 27(7), 572-578.
Mattila, A. S., Hanks, L., & Zhang, L. (2013). Existential Guilt and Preferential Treatment: The Case of an Airline Upgrade. The Journal of Travel Research, 52, 591-599.
Mattila, A. S., & Hanks, L. (2012). Antecedents to Participation in Corporate Social Responsibility Programs. Journal of Service Management, 23(5), 664-676.
Mattila, A. S., & Hanks, L. (2012). Time Styles and Waiting in Crowded Service Environments. The Journal of Travel and Tourism Marketing, 29(4), 327-334.
Hanks, L., & Mattila, A. S. (2012). Verifying the hedonic vs. utilitarian consumer attitudes categorization: The case of spas and salons. Managing Leisure, 17(1), 47-53.
Hanks, L., & Mattila, A. S. (2011). Women's Conceptualizations of Spa Visits: Something Just for Me. The Journal of Travel and Tourism Research, Spring, 1-10.
Mattila, A. S., Hanks, L., & Kim, E. K. (2010). The Impact of Company Type and Corporate Social Responsibility Messaging on Consumer Perceptions. Journal of Financial Services Marketing, 15(2), 126-136.

Presentations
Refereed Papers at Conferences
Hanks, L., Yang, W., & Line, N. (accepted). Status seeking and the social servicescape: Implications for luxury restaurant promotions. Paper to be presented at 3rd World Research Summit for Tourism and Hospitality, 3rd World Research Summit for Tourism and Hospitality, Orlando, FL. (International)
Wu, L., Mattila, A. S., Wang, C., & Hanks, L. (presented 2014, January). "To stand-out or to conform: The impact of power and self-enhancementmotivation on consumers' eWOM behavior". Paper presented at The 19th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, The 19th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Houston, TX. (International)
Hanks, L., & Mattila, A. S. (presented 2013, July). "Consumer Guilt Over Impulse Purchases in the Travel Industry". Paper presented at ICHRIE, ICHRIE, St. Louis, MO. (International)
Wu, L., Mattila, A. S., Hanks, L., & Wang, C. (presented 2013, July). "To post or not to post: The role of power on consumer's propensity to post online reviews". Paper presented at 2013 Frontiers in Service Conference, 2013 Frontiers in Service Conference, Taipei, Taiwan. (International)
Wu, L., Mattila, A. S., Wang, C., & Hanks, L. (presented 2013, July). "Power perspectives in online hotel review postings". Paper presented at 2013 Annual ICHRIE Conference, ICHRIE, St. Louis, MO. (International)
Yang, W., & Hanks, L. (presented 2013, July). The Impact of Regulatory Focus on Consumer Motivations, Emotions, and Behaviors at the Farmers Market. Paper presented at ICHRIE, ICHRIE, St. Louis, MO. (International)
Wu, L., Mattila, A. S., & Hanks, L. (presented 2013, January). "Surprise! Loyalty Rewards Re-examined". Paper presented at Graduate Student Research Conference in Hospitality and Tourism, Graduate Student Research Conference in Hospitality and Tourism, Seattle, WA. (International)
Hanks, L., Mattila, A. S., & Wang, C. Y. (presented 2012, January). "The Next Table Over: The Impact of Others' Service Experiences on Emotions, Perceived Justice, and Satisfaction". Paper presented at The 17th Annual Graduate Student Research Conference in Hospitality and Tourism, The 17th Annual Graduate Student Research Conference in Hospitality and Tourism, Auburn, AL. (International)
Yang, W., Hanks, L., Smith, S., Parsa, H. G., & Mattila, A. S. (presented 2012, January). "The Impact of Posted Calorie Information on Consumers' Menu Evaluations and Decision-Making Processes". Paper presented at The 17th Annual Graduate Student Research Conference in Hospitality and Tourism, The 17th Annual Graduate Student Research Conference in Hospitality and Tourism, Auburn, AL. (International)
Hanks, L., & Mattila, A. S. (presented 2011, July). "The Impact of Culture and Server Interpersonal Engagement on Dining Satisfaction.". Paper presented at The International I-CHRIE Conference, CHRIE, San Juan, PR. (International)
Hanks, L., Yang, W., & Mattila, A. S. (presented 2011, July). "The Impact of Number and Strength of Other Consumers on Levels of Guilt and Purchase Decisions.". Paper presented at The International I-CHRIE Conference, CHRIE, Denver, CO. (National)
Yang, W., Hanks, L., & Mattila, A. S. (presented 2011, July). "Cross-Cultural Perspectives on Luxury Hotel Consumption.". Paper presented at The International I-CHRIE Conference, CHRIE, Denver, CO. (National)
Mattila, A. S., Hanks, L., & Wang, Chen-Ya. (presented 2011, June). Mattila, Anna S., Hanks, Lydia and Wang, Chen-Ya. "The Next Table Over: The Impact of Others' Service Experiences on Emotions, Perceived Justice, and Satisfaction.". Paper presented at The 20th Annual Frontiers in Service Conference, Frontiers in Service, Columbus, OH. (National)
Mattila, A. S., Hanks, L., & Wang, Chen-Ya. (presented 2011, January). "The Next Table Over: The Impact of Others' Service Experiences on Emotions, Perceived Justice, and Satisfaction.". Paper presented at The 16th Annual Graduate Student Research Conference in Hospitality and Tourism, Graduate Student Research in Hospitality and Tourism, Houston, TX. (National)
Hanks, L., & Mattila, A. S. (presented 2010, July). Women's Conceptualizations of Spa Visits: Something Just for Me. Paper presented at The International I-CHRIE Conference, I-CHRIE, San Juan, Puerto Rico. (International)
Hanks, L., & Mattila, A. S. (presented 2010, July). "The Impact of Service Utility and Servicescape on Wait Time Perception and Consumption Enjoyment.". Paper presented at The International I-CHRIE Conference, CHRIE, San Juan, PR. (International)
Hanks, L., & Mattila, A. S. (presented 2010, January). "The Effect of Corporate Social Responsibility Messaging on Guilt and Purchase Intention.". Paper presented at The 15th Annual Graduate Student Research Conference in Hospitality and Tourism, Graduate Student Research in Hospitality and Tourism, Chantilly, VA. (National)
Hanks, L., & Mattila, A. S. (presented 2010, January). "The Impact of Explicit Guilt Messaging on Consumer Emotions, Attitudes, and Behavioral Intentions.". Paper presented at The 15th Annual Graduate Student Research Conference in Hospitality and Tourism, Graduate Student Research in Hospitality and Tourism, Chantilly, VA. (National)
Hanks, L., Mattila, A. S., & Kim, E. E. K. (presented 2009, August). "The Impact of Gender Schema and Message Appeal on the Perception of Spa Advertisements.". Paper presented at The International I-CHRIE Conference, CHRIE, San Francisco, CA. (National)

Contracts and Grants
Contracts and Grants Funded
Hanks, Lydia (PI). (May 2014–Aug 2014). FYAP: The Impact of The Presence of Others on Consumer Attitudes and Donation Behavior in Restaurants. Funded by FSU CRC. Total award $20,000.

Service
Florida State University
FSU University Service
Program Sponsor, Garnet and Gold Scholar Society (2014–present).

FSU College Service
Member, College of Business Strategic Planning Committee (2015–present).
Member, Undergraduate Policy Committee (2015–present).
Member, College of Business Diversity Committee (2014–present).

FSU Department Service
Member, Dedman School Scholarship Committee (2015–present).
Chairperson, Dedman Facilities Committee (2015–present).
Faculty Advisor, Florida Restaurant and Lodging Association (2012–present).

The Profession
Editor for Refereed Journals
Editorial Board, Tourism Analysis (2015–present).

Editorial Board Membership(s)
Tourism Analysis (2015–present).

Guest Reviewer for Refereed Journals
Journal of Hospitality Marketing and Management (Apr 2015–present).
2015 Graduate Research in Hospitality Conference (2014–present).
ICHRIE Research Conference (2014–present).
International Journal of Contemporary Hospitality Management (2014–present).
Cornell Hospitality Quarterly (2012–present).
Journal of Hospitality and Tourism Research (2012–present).


The database is protected by copyright ©essaydocs.org 2016
send message

    Main page