Sustaining and Holding the Gains: One Example of an Audit Strategy
Juran Institute’s Comprehensive Organizational Review for Excellence (CORE) Assessment is an assessment tool used to measure and evaluate an organization’s total quality business system against a set of competencies and best practices. (We use the term quality system to represent the structure, responsibilities, processes, and resources for implementing quality throughout an organization’s operations).
By conducting a CORE Assessment throughout the organization one will understand the current state of critical processes that impact quality, performance, customer satisfaction, and identify where changes should be made to maximize performance improvement results in manufacturing and business operations.
The model that forms the basis of the CORE Assessment is not strictly a “quality” model, but one that is linked to a “total business” approach. It recognizes and reinforces the current view that quality is not separate and distinct from business, but its precepts and principles are central to achieving performance excellence. This approach helps to ensure that improvements throughout the organization contribute to enhancing business performance and increasing customer and shareholder value.
Utilizing the CORE Assessment in its entirety or in parts as applicable will help any organization recognize weaknesses in approach, deployment, or results that need improvement to sustain gains made from change processes.
The CORE Assessment contains the following eight elements:
Strategic and Competitive Analysis: The starting point for those actions or activities that direct an organization's business and quality activities.
Plan: A blueprint of actions that an organization develops to create an effective performance system and achieve its future state.
Enablers: Those actions that both equip and facilitate an organization to create a Total Quality System and achieve its strategic plan.
Influencers: Those factors that relate to the workforce and its ability to help the organization meet its performance and quality goals.
Processes: A systematic series of actions, operations, and other value-added activities that are directed toward the achievement of a specific set of business goals or business results that provide value to the customer.
Measurement and Analysis: The means for collecting, analyzing, and managing data and information relevant to the organization's performance and planning efforts.
Results: Examines the organization's performance and improvement outcomes in all key business areas including trends, forecast trends, and comparisons with key competitors.
Market/Customers: Looks at how the organization builds and maintains customers and customer relationships with a focus on levels and trends in key measures of business success.
The results of the assessment will provide an organization with a review of the organization’s performance, identify strengths, excesses, or non-value-added activities and areas in need of development, and make broad-based recommendations for improvement.
The CORE model can be modified and customized to specific client and industry needs. As stated, in its entirety or through customization to only include specific elements applicable to the assessment need, this is a valuable tool for evaluating the sustainment of change processes.
For more information on how to utilize the CORE Assessment tool please contact Juran Institute.