Chapter 9: Resources To Help You And Your Family



Download 124.94 Kb.
Date12.05.2016
Size124.94 Kb.

Chapter 9: Resources To Help You And Your Family

Everyone needs help sometimes. There are lots of services for parents in Massachusetts. Do not be afraid to call.


Services are listed in the following categories:


  • Food, Clothing, and Housing

  • Financial Aid

  • Health

  • Safety

  • Legal Aid

  • Parenting and Family Support

  • Child Care and Early Education

  • Services for Children with Special Needs

  • Jobs and Training

  • Advocacy and Action

Under each listing you will find:




  1. A short description of the service and the phone number



  1. Hours the service is open — Most are open 9 AM - 5 PM, unless noted. Some are open 24 hours a day, 7 days a week. They are marked: “ALWAYS OPEN.”




  1. Languages spoken at the service— Some services are available in languages other than English. These are marked. Some services offer the AT&T Language Line. This service has interpreters in 140 languages. To get an interpreter, tell the person who answers the phone what language you need. It may take a few minutes for the interpreter to be connected. Do not hang up. Be prepared to say in English that you need to speak to someone in your language.

To be eligible for a service means to meet certain requirements. These requirements are different from service to service. You and your family can be eligible for one and not another. Call the service. The staff there will tell you if you are eligible.


Growing Up Healthy has been developed by the Division for Perinatal, Early Childhood, and Special Health Needs. Call 1-800-882-1435 or visit www.mass.gov/growinguphealthy for more information about health insurance, primary care, family planning, home visiting and health education. The Division is part of the Bureau of Family and Community Health at the Massachusetts Department of Public Health.

FOOD, CLOTHING, TRANSPORTATION and HOUSING



American Red Cross www.redcross.org

Disaster relief — clothing, food pantry, housing and household goods; classes on health topics including First Aid and CPR.

Your local American Red Cross Chapter 1-800-564-1234

Disaster Information and Resource Center 1-866-438-4636

Languages: Some Spanish available
Expanded Food and Nutrition Education Program 1-800-622-3637

Nutrition education for eligible families with children


Federal Emergency Management Agency (FEMA) 1-800-480-2520, 1-800-621-3362 (TTY), www.fema.gov

Information on disaster and emergency planning


First Call for Help www.uwmb.org/firstcall.htm

Help with housing, food, utilities, legal support, substance abuse, parenting issues, and other basic needs

United Way of Massachusetts Bay 1-800-231-4377

United Way of Cape Cod 1-800-462-8002

United Way of Central Mass. 508-755-1233 (voice/TDD)

Western Mass. 1-800-339-7779

Languages: Some Spanish available

ALWAYS OPEN


Fuel Assistance Program 1-800-632-8175

Financial aid for heat


Hunger and Food Stamp Hotline 1-800-645-8333

Coupons for groceries and referrals to local food banks

Languages: Spanish
Massachusetts Affordable Housing Alliance 617-822-9100, www.mahahome.org

Counseling for first-time home buyers and advocacy on housing issues

Languages: Spanish
Massachusetts Coalition for the Homeless 781-595-7570, www.mahomeless.org

Donations Assistance Center provides furniture and household goods

Languages: Spanish
Massachusetts Department of Public Health’s MassSupport line 866-237-8274 (voice/TTY), www.mass.gov/samh

Help preparing for and dealing with disasters and crisis at the national, state or local level

Languages: Translation services available

Massachusetts Emergency Management Agency (MEMA) 508-820-2000, www.mass.gov/mema

Information on disaster and emergency planning for the state of Massachusetts


Massachusetts Tenant Organization and Resource Center 617-367-6260

Information on tenants’ rights


Medicaid Transportation Program 1-800-682-1062, 1-800-841-2900,

1-800-497-4648 (TTY), www.mass.gov/eohhs

Consumers of MassHealth may receive funds for transportation services for health care services

Languages: Spanish, Chinese, Khmer, Portuguese, Vietnamese, Russian


Project Bread Food Source Hotline 1-800-645-8333, 1-800-377-1292 (TTY), www.projectbread.org

Information on getting food, food resources and food stamps


Salvation Army Good Neighbor Energy Fund 1-800-262-1320, www.massresources.org

Fuel assistance available to eligible families during the heating season


UMass Extension www.umassextension.org

Planning and preparing low-cost, healthy meals; offered on an individual basis or in small, home-based groups

Greater Boston 1-800-622-3637

Central Mass 508-831-1225

Western Mass 413-737-0236

Languages: Some Spanish available


WIC 1-800-942-1007, www.mass.gov/wic

Food for eligible pregnant women and children under 5. Information on nutrition, breastfeeding, child health and development, and parenting

Languages: Spanish, Haitian Creole, French, Portuguese


FINANCIAL AID



Children’s Medical Security Plan 1-800-841-2900, 1-800-497-4648 (TTY), www.mass.gov/eohhs

Health insurance to eligible children 18 and under for primary care, limited emergency care and prescription drugs

Languages: 140 through Language Line

CommonHealth 1-800-841-2900, 1-888-665-9993, 1-888-665-9997 (TTY), www.mass.gov/eohhs

Health insurance for working disabled adults and children under 18

Languages: Some languages available at certain times

Department of Transitional Assistance (formerly Welfare)

1-800-445-6604, 1-800-249-2007 (new applicants), www.mass.gov

Food stamps, Transitional Aid for Needy families (TANF), and other assistance

Languages: Spanish


Healthy Start 1-800-841-2900, 1-800-497-4648 (TTY), www.mass.gov/eohhs

Insurance for eligible pregnant women and referrals to health care and other services

Languages: Spanish, Portuguese, Haitian Creole, Khmer, French
Medicaid/MassHealth 1-800-841-2900, 1-888-665-9997 (TTY), www.mass.gov/masshealth

Health insurance for eligible families

Languages: Spanish, Chinese, Khmer, Portuguese, Vietnamese, Russian
Supplemental Security Income (SSI) 1-800-772-1213, www.ssa.gov

Financial assistance for eligible children and adults with disabilities




HEALTH




AIDS Hotline 1-800-235-2331; 617-437-1672 (TTY)

Information, referrals and support for HIV and AIDS-related issues

HOURS: Mon-Fri, 9 AM - 9 PM; Sat, 10 AM - 2 PM

Languages: Spanish


Al-Anon 508-366-0556, www.ma-al-anon-alateen.org

Support for family members affected by alcoholism or other substance abuse

HOURS: Mon-Fri, 10 AM - 3 PM
American Academy of Pediatrics, Mass Chapter 781-895-9852, www.aap.org

Information about child health issues


American Cancer Society 1-800-ACS-2345, www.cancer.org

Information on screening, free examinations, diagnostic services, treatment and transportation

Languages: Spanish, Portuguese, Khmer
Anonymous HIV Testing 1-800-750-2016, 617-437-1672 (TTY)

Information and referrals for HIV testing and needle exchange programs

Languages: 140 through the Language Line

HOURS: Mon, Wed, Thurs, 9 AM - 9 PM; Tues, Fri, 9 AM - 5 PM; Sat, 10 AM - 2 PM


Ask-a-Nurse 1-800-544-2424

Information and referrals

ALWAYS OPEN
Depression After Delivery www.depressionafterdelivery.com

Information for new parents and referrals to local providers and support groups


Good Grief Program 617-414-4005

Training for providers and teachers about children and grief; books, videos and other resources


Health Care for All Helpline 1-800-272-4232, www.hcfama.org

Advocacy and help with getting health care

Languages: Spanish, Haitian Creole

La Leche League 1-800-LA-LECHE, www.lalecheleague.org

Telephone counseling on breastfeeding, new mothers’ groups, and information on breast pump rentals and sales


Lead Paint Hotline 1-800-532-9571, www.mass.gov/eohhs

Information about lead laws and consumer rights; referrals for lead screening, inspection, and deleading

Languages: Spanish

Massachusetts Center for Sudden Infant Death Syndrome (SIDS) Hotline


1-800-641-SIDS,

Information and counseling about Sudden Infant Death Syndrome

ALWAYS OPEN
Massachusetts Council on Compulsive Gambling 1-800-426-1234, 617-426-1855 (TTY), www.masscompulsivegambling.org

Counseling and referrals for gamblers and their families

ALWAYS OPEN
Massachusetts Dental Society 1-800-342-8747, www.massdental.org

Referrals to dentists and special needs dentistry


Massachusetts Department of Mental Health 1-800-221-0053, 617-727-9842 (TTY), www.mass.gov/dmh

Emergency evaluations and community-based services for persons with a mental health diagnoses


Massachusetts Department of Mental Retardation 1-888-DMR-4435, 617-624-7783 (TTY), www.mass.gov/dmr

Services for children with mental retardation and their families


Massachusetts Family Planning Program 617-624-6060, www.mass.gov/eohhs

Referrals to family planning clinics, and information about birth control and reproductive health services


Massachusetts Immunization Program 1-888-658-2850, www.mass.gov/eohhs

Information about immunizations and where to get them


Massachusetts League of Community Health Centers 1-800-475-8455, www.massleague.org

Referrals to local health centers and information about free or reduced-cost health care

Languages: Spanish, Vietnamese
Massachusetts Psychiatric Society 781-237-8100, www.psychiatry-mps.org

Referrals to mental health providers


National Center for Death Education 617-928-4649

Referrals for grief counseling and recommendations on books and videos


National Mental Health Association 1-800-969-6642, 1-800-433-5959 (TTY), www.nmha.org

Referrals to mental health providers and information on mental health


National Women’s Health Information Center 1-800-994-WOMAN, 1-888-220-5446 (TDD), www.4woman.gov

Resources and information on women’s health issues

Languages: Spanish
Nursing Mothers’ Council 617-244-5102, www.bace-nmc.org

Breastfeeding counseling and rental of breastfeeding pumps and other aids

Languages: Spanish (by referral)
Physician Referral Service 1-800-322-2303 ext. 6094

Referrals to physicians based on language, location, and specialty

Languages: Spanish
Planned Parenthood 1-800-682-9218, www.pplm.org

Referrals to confidential pregnancy testing; reproductive health services and information

Languages: Spanish, Haitian Creole
Poison Control Center 1-800-222-1222, 1-888-244-5313 (TTY), www.maripoisoncenter.com

Emergency advice about poisoning, and information on poisons

Languages: 140 through the Language Line

ALWAYS OPEN


Sexually Transmitted Disease (STD) Control Program 617-983-6940

Locations and hours of clinics that screen and treat sexually transmitted diseases;

information on STDs

Languages: Spanish


Smokers Quitline 1-800-TRY-TO-STOP (English), 1-800-8-DEJALO (Spanish),

1-800-TDD-1477 (TDD)

Counseling and referrals to local smoking cessation programs

Languages: 140 through the Language Line

ALWAYS OPEN


SAFETY



Auto Safety Hotline 1-800-424-9393

Information about car safety seats, air bags, and passenger safety

Languages: Spanish
Child-At-Risk Hotline 1-800-792-5200

To report child abuse, follow-up services include crisis intervention and emergency services, counseling, protective child care, parent aide services, substitute care and case management

ALWAYS OPEN
Child Witness to Violence Project 617-414-4244, www.childwitnesstoviolence.org

Counseling for children who have witnessed violence, especially family violence

Languages: Spanish
Consumer Product Safety Commission 1-800-638-2772, 1-800-638-8270 (TTY), www.cpsc.gov

Information on toy safety, product recalls and safety alerts


Disabled Abuse Hotline 1-800-426-9009

To report abuse of people with disabilities


Domestic Violence Hotline 1-877-785-2020

Referrals, peer support, and information on location and availability of shelters

Languages: Spanish and 140 through the Language Line

ALWAYS OPEN


Elder Abuse Hotline 1-800-922-2275

To report neglect or financial, psychological or physical abuse of people 60 years of age or older; counseling and referral services

Languages: 140 through the Language Line

ALWAYS OPEN


Llamanos 1-800-223-5001, 1-800-688-4889 (TTY), www.llamanos.org

Statewide Spanish language sexual abuse hotline

(Spanish Translation: Linea directa para sobrevivientes de abuso sexual)
Massachusetts Car Safety Hotline 1-800-CAR-SAFE

Locations of car seat loan programs, information about passenger safety, child safety seat installation and recalls


Rape Crisis Center 1-800-841-8371, 617-492-7273 (TTY), www.barcc.org

Crisis counseling and referrals for rape victims

Languages: 140 through the Language Line

ALWAYS OPEN


SAFE KIDS www.safekids.org

Boston Area 617-534-5197

Western MA 413-794-5434

Information on child safety issues


Samaritans 617-247-0220, 1-800-SUICIDE, www.samaritansofboston.org

Suicide prevention crisis line

ALWAYS OPEN


LEGAL AID



Disability Law Center 1-800-872-9992, www.dlc-ma.org

Free legal assistance and information to people with disabilities in MA


Harvard Legal Aid Bureau 617-495-4408, www.law.harvard.edu/students/orgs/hlab/

Free legal services about housing, benefits and family law

Languages: Some languages available at certain times
Harvard University Small Claims Advisory Service 1-866-627-7577, 617-497-5690, www.hcs.harvard.edu/~scas/

Free advice on consumer law disputes about sums less than $2000


Health Law Advocates 617-338-5241, www.hla-inc.org

Legal services for problems with health care and health insurance


La Alianza Hispana 617-427-7175

Information and referral to a wide range of Spanish-language services

Languages: Spanish, English
Legal Advocacy and Resource Center 1-800-342-LAWS, www.larcma.org

Free and reduced-fee legal services


Legal Services Center 617-522-3003

Legal services for housing, family, benefits and AIDS-related discrimination

Languages: Spanish
Massachusetts Bar Association 617-654-0400, 617-338-0585 (TDD), www.massbar.org

Referrals to legal aid programs and services

Languages: Spanish
Massachusetts Child Support Customer Service Bureau 1-800-332-2733, 1-800-255-5587 (TTY)

Information on child support laws, filing claims and help with a specific case

Languages: Spanish, Portuguese, French, Greek
Massachusetts Commission Against Discrimination 617-994-6000, 413-739-2145, www.mass.gov/mcad

To report complaints about housing, maternity, and employment discrimination

Languages: Spanish

ALWAYS OPEN


Massachusetts Legal Assistance Corporation 617-367-8544, www.mlac.org

Legal services for income-eligible people


Office of the Massachusetts Attorney General 617-727-2200, www.ago.state.ma.us

Help for victims of violent crime and advice on consumer complaints

Languages: Spanish
Volunteer Lawyers Project 617-423-0648, 617-338-6790 (TDD)

Help with Supplemental Security Income (SSI) appeals and other cases

Languages: Spanish
Western Massachusetts Legal Services 1-800-639-1309, www.wmls.org

Legal service on housing, Medicaid, SSI and benefits

Languages: Spanish


PARENTING AND FAMILY SUPPORT



Alternative Family Matters 617-576-6788, www.alternativefamilies.org

Information for gay and lesbian parents and those considering parenting


Children’s Trust Fund 1-888-775-4KIDS, www.mctf.org

Referrals to local parent education groups, parent support groups, and home visiting programs; free materials on preventing child abuse and neglect


Early Intervention 1-800-905-8437, 617-624-5992 (TTY), www.mass.gov/eohhs

Developmental assessment, intervention and family support services to eligible children

birth - 3 years old
Early Intervention Partnerships Program 1-800-311-2229, 617-624-5992 (TTY), www.mass.gov/eohhs

Home visiting program for pregnant women and new mothers


FOR Families Program 1-800-311-2229, 617-624-5992 (TTY), www.mass.gov/eohhs

A home visiting program to help homeless families. Services are free and participation is voluntary.


Family Nurturing Center 617-474-1143, www.familynurturing.org

Information about nurturing programs, parent education and community-based family support



Fenway Community Health Center 1-888-242-0900, www.fenwayhealth.org

Information, resources, activities and support for gay and lesbian parents and their children, alternative insemination program, programs for gays and lesbians considering parenting


Grandparents Raising Grandchildren 617-727-7750

Referrals to support groups for grandparents raising their grandchildren; free resource directory

Languages: Spanish
Jewish Family and Childen’s Service 781-647-JFCS, www.jfcsboston.org

Support for new parents through home visiting, support groups, referrals, and consultation.


Massachusetts Adult Literacy Hotline 1-800-447-8844 (voice/TTY)

Information about basic skills for parents, early childhood programs for children birth - 12 years old, and home visits. Programs are located in certain communities; some programs offer other languages.


Massachusetts Committee for Children and Youth 1-800-CHILDREN

Information about child abuse prevention

ALWAYS OPEN
Massachusetts Family Network 1-800-447-8844 (voice/TTY)

Parent education, home visits, health and developmental screening, play groups, child care and transportation for families with children birth - 3 years old. Some programs offer other languages.


Massachusetts Mothers of Twins Association 781-646-TWIN, www.mmota.org

Referrals to support groups and programs for parents with multiple births


Massachusetts Society for the Prevention of Cruelty to Children 1-800-442-3035, www.mspcc.org

Information and referrals to child abuse prevention and home visiting services


Open Door Society Adoption Community of New England 1-800-932-3678, www.odsacone.org

Support for adoptive families and for people who want to learn about adoption


PAL, Parent/Professional Advocacy League 1-866-815-8122, www.ppal.net

Supprt for parents of children with mental, emotional and behavioral needs


Parental Stress Line 1-800-632-8188

Confidential counseling, support and information for parents

Languages: Spanish

ALWAYS OPEN


Parents Anonymous 1-800-882-1250

Telephone counseling and referrals to confidential support groups for parents


Tough Love International 1-800-333-1069, www.toughlove.org

Support and parenting skills for parents of teenagers




CHILD CARE AND EARLY EDUCATION



Child Care Resource and Referral Network 1-800-345-0131, www.masschildcare.org

Information on child care including how to choose a provider, lists of licensed child care providers in your area, and programs that help pay for child care

Languages: Some Spanish available
Head Start Information & Publication Center 1-866-763-6481, 617-565-1128, www.headstart.org

Information on Head Start programs for children 3 - 5 years old in your local area

Languages: Spanish
Massachusetts Department of Education 781-388-3300 ext. 357, www.doe.mass.edu

Information on early childhood programs

Languages: English
Office of Child Care Services 617-988-6600, www.qualitychildcare.org

State agency that monitors and licenses child care programs; receives complaints and sends reports of proven complaints against a provider


Parents United for Childcare/BOSTnet 617-720-1290, 617-720-1292 (TTY), www.pucc.com

Advocacy and referrals for child care

Languages: Spanish, Portuguese, Tagalog


SERVICES FOR CHILDREN WITH SPECIAL HEALTH CARE NEEDS



Arc of Massachusetts 781-891-6270, 781-891-6271 (TTY), www.arcmass.org

Community-based supports and services for individuals with cognitive and developmental disabilities and their families.


CAST: Center for Applied Special Technology 781-245-2212, 781-245-9320 (TTY), www.cast.org

Technology for individuals with disabilities, including clinical evaluation, advocacy for inclusion in schools, and use of adaptive devices



Easter Seals Massachusetts 1-800-922-8290, 1-800-564-9700 (TTY), www.ma.easterseals.com

Referrals for disability services and information on loans for car safety devices, assistive technology and equipment for children with temporary or chronic disabilities


Family TIES 1-800-905-TIES, 617-624-5992 (TTY), www.massfamilyties.org

Information, resources and support for families of children with special health care needs

Languages: Spanish
Family Voices 1-800-331-0688 x 210, 617-624-5992 (TTY), www.massfamilyvoices.org

Advocacy, support, education, and information for families of children with special health care needs


Federation for Children with Special Needs 1-800-331-0688, 617-482-2915 (TTY), www.fcsn.org

Advocacy and service referrals for children with special needs and their parents or guardians

Languages: Spanish
Hearing Evaluation and Hearing Aid Programs 1-800-882-1435, 617-624-5992 (TTY), www.mass.gov/eohhs

Information and referrals for infants and toddlers for complete hearing evaluations; evaluations and hearing aids for uninsured children from birth through 21


March of Dimes 508-366-9066, www.marchofdimes.com

Materials in English and Spanish on genetic services, birth defects, and children with special needs


Massachusetts Advocates for Children 617-357-8431, www.massadvocates.org

Advocacy for children needing special education services


Massachusetts Assistive Technology Partnership 1-800-848-8867 (voice/TDD), www.matp.org

Information on assistive technology products, services, and funding sources for people with disabilities

Languages: 140 through the Language Line
Massachusetts Department of Public Health Care Coordination Program 1-800-882-1435, 617-624-5992 (TTY), www.mass.gov/eohhs

Health care coordinator, support and referral to public and community-based resources for families of children with special health care needs

Languages: Spanish and Portuguese
Massachusetts Department of Public Health Community Support Program 1-800-882-1435, 617-624-5992 (TTY), www.mass.gov/eohhs

Information, resources, technical assistance, and referrals for families of children with special health care needs


Massachusetts Office on Disability 1-800-322-2020 (voice/TTY), www.mass.gov/eohhs

Information, referrals and advocacy for people with disabilities


MASSTART (Massachusetts Technology Assistance Resource Team) 508-792-7880, 617-624-5992 (TTY), www.mass.gov/eohhs

Information, resources, training and technical assistance for parents, school staff and health care providers about medical technology and the health needs of children assisted by medical technology while in school


MBTA Transportation Access 617-222-5123, www.mbta.com

Information on accessible transportation services for disabled persons in the Greater Boston area


Newborn Hearing Screening Program 1-800-882-1435, 617-624-5992 (TTY), www.mass.gov/eohhs

Information for families on hearing and hearing loss, hearing testing and hearing aids

Languages: Spanish
New England INDEX 781-642-0248 (voice/TDD)

Referrals to physicians, consultants, multilingual consultants, and technical assistance

Languages: Spanish, other languages available at certain times
PKU Special Dietary Food and Formula Program 1-800-882-1435, 617-624-5992 (TTY), www.mass.gov/eohhs

Special food and formula for uninsured children with PKU and other related metabolic conditions




JOBS AND TRAINING



Division of Employment and Training 617-626-6600, 617-727-6156 (TTY)

Job listings and employment training programs

Languages: Some languages available at certain times
Higher Education Information Center 617-536-0200

Information and advice on educational and career opportunities and sources of financial aid


Massachusetts Coalition for Occupational Health and Safety (MassCOSH)

617-825-7233, www.masscosh.org

Information and training on workplace health and safety issues and workers’ rights to safe workplaces

Languages: Spanish


Mass Adult Literacy Hotline 1-800-447-8844

Information and referrals for adult learners for English as a Second Language (ESL), General Education Development (GED) Certificate, family literacy and support programs, and citizenship classes

Languages: Spanish
Mass Jobs 617-348-5930

Employment and training for consumers of the Department of Transitional Assistance

Languages: Spanish


ADVOCACY AND ACTION



Citizen Information Line 1-800-392-6090

Information about state agencies and programs


Federal Information Center 1-800-688-9889

Information about federal agencies and programs

Languages: Spanish
Massachusetts Immigrant and Refugee Advocacy Coalition 617-350-5480, www.miracoalition.org

Information about immigration laws and support for people looking to become citizens


Office for Refugees and Immigrants 617-727-7888, www.mass.gov/eohhs

Information and referrals for refugees and immigrants

Languages: Some languages available at certain times
State Representatives and Senators 617-722-2000; 617-722-2539 (TDD)

Call to contact your local representatives about issues that concern you


United Way of Massachusetts Bay Voluntary Action Center 617-624-8186, www.uwmb.org

Local and state volunteer opportunities


Share with your friends:


The database is protected by copyright ©essaydocs.org 2019
send message

    Main page